Traders Retreat what a terrible web site And BAD Customer Service
boggs301012
Posts: 1,135 ✭✭
They treat people horrible when you give them some ideas they are butt hurt. I Went to join..I think the 2nd of AUG and filled out the application got a response saying it is under review. I get anoter Response today. Here is the response and my response from them . In My opinion a very bad move they should have took the idea and rejected it or used it but I didnt think they would be so rude. They want to much personal information. I can see giving other site names and ebay names . But Other peoples address...no
2nd email from them.(below) The first was a blah blah thanks blah blah blah letter.
Thank you for applying to Traders Retreat. It's
always great to know that there are people
interested in a trading site that's about as SAFE as
you can get these days. We here at TR thoroughly go
over ALL of the pending members. Which brings me to
this email. In order for us to see what kind of
trader you are we need your REFERENCES, EBAY ID, NAME & ADDRESS, and
anything else you might deem helpful to us in this task so we can make
a
decision.
Thank you,
Eric G.
Grams Sportscards
The third email from them and my responseNo thanks please remove my name....you need to ask
these questions in the initial Application not 3 days
later. I get less questions in a credit app...my coll
univ should have been enuff...half your memebers are
from there...I have been there over a year close to
year and a half!!!!! I am a very upstanding member.
Edited for a typo.
No problem. We have over 30 applications a day to do background cks on to make sure we dont get any thieves/scammers in our secure site. If your that impatient and dont want to give out any information then thats fine. We dont want you either. Enjoy CU and the other sites that harbor the thieves.
Good evening.
Eric G.
Grams Sportscards
MC/VISA/AMEX/JCB
email: gschomi@aol.com
Ebay id: Mpwer (500 + feedback)
http://groups.msn.com/TradersRetreat/gramssportscardsmpower.msnw
TR Council
4th response This must have struck a nerve it took minutes to get a response!!
In a message dated 8/4/2002 10:21:55 PM Eastern Standard Time, jamesandangie2002@yahoo.com writes:
Nice response I tell you no thanks and you get butt
hurt? I tell you those questions should have been ask
from the beginnings not threedays later I never said I
was in a hurry..but if I knew then I wouldnt have
bothered to apply for that worthless site.I dont go
into Mcdonald and place an order the three days later
get the other half...my point was and it went over
your head ...get all the info the first time not piece
by piece. It took three days to get a response ..my
rejection letter TO YOU took hours.I rejected you.Very
bad customer service.
James
Your loss. We are SOOOOOO glad you are not a member and did not get thru our steps to make sure we dont get people like you.
Or is that "over your head"?
Eric
Another email Which was unsolicited from them they call me a thief
LOL. You are making us look so good. Your the first person in over a year that had a problem with our simple questions. Maybe its because you have something to hide and your a thief? Hmmmm.
Eric
Can any here say I ever ripped them off..PLEASE ANYONE??????? Eric has some real issues.My only point was ask the questions from the get go. Not piece by piece. Eric easy dont bow a gasket . Count to 10 I know your reading this.
2nd email from them.(below) The first was a blah blah thanks blah blah blah letter.
Thank you for applying to Traders Retreat. It's
always great to know that there are people
interested in a trading site that's about as SAFE as
you can get these days. We here at TR thoroughly go
over ALL of the pending members. Which brings me to
this email. In order for us to see what kind of
trader you are we need your REFERENCES, EBAY ID, NAME & ADDRESS, and
anything else you might deem helpful to us in this task so we can make
a
decision.
Thank you,
Eric G.
Grams Sportscards
The third email from them and my responseNo thanks please remove my name....you need to ask
these questions in the initial Application not 3 days
later. I get less questions in a credit app...my coll
univ should have been enuff...half your memebers are
from there...I have been there over a year close to
year and a half!!!!! I am a very upstanding member.
Edited for a typo.
No problem. We have over 30 applications a day to do background cks on to make sure we dont get any thieves/scammers in our secure site. If your that impatient and dont want to give out any information then thats fine. We dont want you either. Enjoy CU and the other sites that harbor the thieves.
Good evening.
Eric G.
Grams Sportscards
MC/VISA/AMEX/JCB
email: gschomi@aol.com
Ebay id: Mpwer (500 + feedback)
http://groups.msn.com/TradersRetreat/gramssportscardsmpower.msnw
TR Council
4th response This must have struck a nerve it took minutes to get a response!!
In a message dated 8/4/2002 10:21:55 PM Eastern Standard Time, jamesandangie2002@yahoo.com writes:
Nice response I tell you no thanks and you get butt
hurt? I tell you those questions should have been ask
from the beginnings not threedays later I never said I
was in a hurry..but if I knew then I wouldnt have
bothered to apply for that worthless site.I dont go
into Mcdonald and place an order the three days later
get the other half...my point was and it went over
your head ...get all the info the first time not piece
by piece. It took three days to get a response ..my
rejection letter TO YOU took hours.I rejected you.Very
bad customer service.
James
Your loss. We are SOOOOOO glad you are not a member and did not get thru our steps to make sure we dont get people like you.
Or is that "over your head"?
Eric
Another email Which was unsolicited from them they call me a thief
LOL. You are making us look so good. Your the first person in over a year that had a problem with our simple questions. Maybe its because you have something to hide and your a thief? Hmmmm.
Eric
Can any here say I ever ripped them off..PLEASE ANYONE??????? Eric has some real issues.My only point was ask the questions from the get go. Not piece by piece. Eric easy dont bow a gasket . Count to 10 I know your reading this.
x
0
Comments
But Thats Mpower for ya a real class Act. I still dont know why TR Keeps him on staff
Glenn Robinson Auto Collection 7/21
Now Collecting- Ed Belfour, any RedWings, Brian Griese, Bobby Higginson, Will Clark, U of M players
Let me Know what you have!
Bad Trader: Heavyd5424
Great Post needed a good laugh after the hard day I had.....Thanks
Looking for Marino, Ripken Auto's,Gu & Rc's
Pat
Email: PJKSportsCards@hotmail.com
Website: http://pjksportscards.tripod.com <----- New!!!
Yahoo ID: Broncoviper
I wasnt worried about a time frame? Did you read that part? Pay site ? No payment involved but they are performer a customer service even though it is free. Isnt the Website a service also ?
To the OP's question, the reason there is such a thorough background check is to be as certain as we can that the applying member is honest and legitimate. That is the sole purpose of the information request. It isn't some violating disclosure that we would use to destroy your credibility, it is simply a safety net because once in, there is implied trust among members. What is interesting to me is the bitterness and down right anger directed towards TR when these basic precautionary steps are taken. It is in everyone's best interest.
I don't wish CU to be a battling field for other sites, I just wanted to clarify some of the things that have been spoken of.
Josh
Again sorry CU, that this was brought here.
JSA
Co Creator and Founder of the Scooby site/Trader Retreat.com/ sportscardinfo.com/ hoopscollector.com and the TR network.com
HATE THE GAME............
Not a very good follow up . I wasnt rude I was giving some advice dont like it dont use it. A person representing a CO should never try to take the upper hand from a customer. On your Initial APP No were DID it state WE WILL WANT MORE INFO And Personal info of your friends. ONCE AGAIN AND PLEASE LISTEN I dont care if it took 3 hours or 1000000000 It just when I fill out an app and it dosent say more info will be need or this is part 1 of 3,000 I dont like it. And I will not give out some elses info and lets be honest 99% of the people I trade with I really dont know that well. Heck I am sure a long time back I made a trade with you. SO you have my address? MANPOWER was Rude and he even sent more emails after I hadnt sent anymore. I had to finaly block him. Now THAT is good Customer Relations. As for anyone else when I get treated this way I Will speak up. I had all I want to say I did what I wanted, I will not waste any more time with traders retreat.
<< <i>Don't hate the playa
HATE THE GAME............ >>
LOL I just wish i could see TR peoples Trade pages But i cant do that anymore ohh well
Glenn Robinson Auto Collection 7/21
I did away with mine and made a personal site just for that.........
and yet........I wish you were on TR.........
How was this rude...I had to go back and cut and paste ..last commentNo thanks please remove my name...
.you need to ask
these questions in the initial Application not 3 days
later. I get less questions in a credit app...my coll
univ should have been enuff...half your memebers are
from there...I have been there over a year close to
year and a half!!!!! I am a very upstanding member.
Just contructive advice.
Anyone PLEASE HAVE I EVER RIPPED you off? (seriously)
Thank you for applying to Traders Retreat. It's
always great to know that there are people
interested in a trading site that's about as SAFE as
you can get these days. We here at TR thoroughly go
over ALL of the pending members. Which brings me to
this email. In order for us to see what kind of
trader you are we need your REFERENCES, EBAY ID, NAME & ADDRESS, and anything else you might deem helpful to us in this task so we can make a decision.
Can somene please show me where we ask for "Other peoples address"???
I ask for YOUR address not OTHER PEOPLES. What is so bad about waiting a few days till i get to your application? What is so hard about giving me your references, ebay id and YOUR name and address? What do you have to hide?
Or did you maybe make a mistake reading the message and now wont admit it?
Your the one that has some issues.
Oh and hi Vittles. Nice to hear from you.
Grams Sportscards
MC/VISA/AMEX/JCB
email: gschomi@aol.com
Ebay id: Mpwer (530+ feedbacks)
http://traderretreat.com/
TR council
Stay safe, always send insured
Belfan, If there is a TR member who owes you cards. Email me at Johnscottanthony@traderretreat.com. I will be glad to get involved and correct the problem for you. But i cant get involved if im not notified.
JSA
Co Creator and Founder of the Scooby site/Trader Retreat.com/ sportscardinfo.com/ hoopscollector.com and the TR network.com
Erica
Why dont you admit you were Rude a blew a gasket?
All I wanted is to show how Rude and unprofessional you were THANK YOU VERY VERY MUCH.
OUT AND DONE !!!!
<< <i>Look buddy,I dont know what your problem is, but we take the time to do reviews of........ More Junk Email. Dont you guys stop? Stop emailing..........
Erica
Why dont you admit you were Rude a blew a gasket?
All I wanted is to show how Rude and unprofessional you were THANK YOU VERY VERY MUCH.
OUT AND DONE !!!! >>
Boggsy... Your just upset because you misread the original message and now you are dodging the question. Please show me where i ask for "Other peoples address"???
Your the first person to get upset over some simple questions. What do you have to hide? In your original email it looks to me that you "blew the gasket". I just responded to it.
As far as you blocking my email...sorry but i blocked you after your 3rd email. Nice try though.
Have a nice day. And hi vittles.
Grams Sportscards
MC/VISA/AMEX/JCB
email: gschomi@aol.com
Ebay id: Mpwer (530+ feedbacks)
http://traderretreat.com/
TR council
Stay safe, always send insured
Best of Luck TR
Now Collecting- Ed Belfour, any RedWings, Brian Griese, Bobby Higginson, Will Clark, U of M players
Let me Know what you have!
Bad Trader: Heavyd5424
We have made a few deals on some Boggs cards & can attest to you being a stand up trader/buyer, but I think this is getting blown out of proportion here. Eric(not Erica) handles each application & applicant with the same uniform questions & request for info. On the same hand we respect you preference not to give out info you consider of a personal nature but would need it to process your app. Your under no obligation to give us any info you deem private & we're under no obligation to accept your app either. It's a two way street. I'm also sorry this had to spilled over into CU which has no responsilbilty in the matter. It does still amaze me that people apply to TR & if & when something doesn't go their way and/or they are not accepted,then TR stinks, If TR stinks you are more than welcome to honor your option of not applying to sites that stink.
To answer Mike Schillim's question of why we keep Eric(MPower) on staff, the answer is pretty simple because contrary to what a few believe he is exceptional at what he does,he has first hand saved numerous bad trades from occuring.His objective is to protect the existing TR membership. We are glad to have him on staff & if his gig was a paid one he probably be handed a "blank check".
Thanks
John Newman/TR Council
My Wantlist/Tradelist is here
JSA
Co Creator and Founder of the Scooby site/Trader Retreat.com/ sportscardinfo.com/ hoopscollector.com and the TR network.com
As for scammers, well they are everywhere. There are a lot of sites that claim they have only *honest*, *trustworthy* people on their sites and yet have some of the biggest scammers in the world. All I have to say is if a company want to recruit people to join their company, I'd suggest not calling *customers* names and saying they're glad the customer didn't join. That was majorly childish on Traders Retreat part. Keep your head up Boggs!!!
Baberuthfan2002
First one I sent
Hello Scott and Eric,
As you probably know I have sent in a join form for the newest TR Site. Which is very good I might add, nice layout. Anyways I figure with my past problems with you Scott that I won't be accepted. But I thought that you guys should knwo the following info on a bad trader. Below if all the information I have found on him. I am awaiting an e-mail from Beckett's Customer Service, so hopefully something will turn out there. So Eric if you could, I thought you ran the Bad Trader List so please add him. He ripped me off for about $50 in cards.
Victor Lavoie
22 Amory Street
Nashua, New Hampshire 03060
(603)886-3498
Parent(s): Bobbie Lavoie
Known Identities-
*Collector's Universe: baseballman03060
*AOL Instant Messanger: SKATER4LIFE2001 & Skins797783412
Known E-mail Addresses-
*SKATER4LIFE2001@cs.com
*Skins797783412@cs.com
Web Page-
*http://skins797.tripod.com/cards/index.html
"Big" Shane Perry
First Reply from Mpower
Shane, i believe you are on our ban list so as far as you becoming a member thats not going to happen. Maybe if you keep your nose clean for about a year and reapply with references then you might get back in. Ultimately this decision would be made by the managers.
As far as the person who ripped you off...did you send insured., which would be proof he received. Also did he send insured to you and is he saying he sent? What kind of emails are you getting from him if any? Did you get his tel number and give him a call? Please answer these questions for me and i will decide if he needs to be added to our bad trade list.
Thank you,
Eric G.
Grams Sportscards
MC/VISA/AMEX/JCB
email: gschomi@aol.com
Ebay id: Mpwer (500 + feedback)
http://groups.msn.com/TradersRetreat/gramssportscardsmpower.msnw
TR Council
My reply
Eric,
Firat and for most, I have "kept my nose clean" for a while. The only reason I was kicked out of TR in the first place was because a two transactions between Scott and I went bad. I didn't rip him off nor did he rip my off. Then just "Fell through" I guess he has beef with me, because I don't find that to be a good reason to be kept out of TR. Also I was on the Restricted list when you were on MSN, but was taken off.
Now onto Victor. I did not send insured but I have a thread URL for proof he recieved, which he says he recieved on June 10th. He claimed he sent on three different occasions yet none of them got to my residence. I do not get e-mail from him, I do on the other hand have a saved chat we had were we made soem very rude comments. I have his telephone number, yes. But I haven't called him. I probably will not either, I'm only 15 so cahnces of his parents listening to me are slim, and if he picks up he will hang up probably. I will eventually take that step, but right now I'm waiting to hear from The U.S. Postal Inspection Service. Because I sent a Mail Fraud report form in.
PS: I applied with 45+ Ref's this time.
His reply
You need to discuss your obvious disagreement with you being banned from TR with the TR managers not me. I just enforce and do background cks on new applicants and keep banned and questionable people out of TR. I could care less how many refs you have. The point is that you must have screwed up bad enough to be banned from TR and there is more to this story im sure.
I would call and try to talk to his parents and be polite. As far as mail fraud, good luck. Without proof (insurance receipt/cert. mail, registered) you have no proof even if he says he recieved. But i hope it works out for you. I will add him to our list.
thanks for the info.
Eric G.
Grams Sportscards
MC/VISA/AMEX/JCB
email: gschomi@aol.com
Ebay id: Mpwer (500 + feedback)
http://groups.msn.com/TradersRetreat/gramssportscardsmpower.msnw
TR Council
P|ssed me off. When he said ...
<< <i>I could care less how many refs you have. The point is that you must have screwed up bad enough to be banned from TR and there is more to this story im sure. >>
No response form JSA though.
<.........I could care less how many refs you have. ...........>
This is exactly what I mean about companies being rude to those who are trying to become members. People like this should not be allowed to work at popular companies that deal with customers on a regular basis. That was just plain rude to make personal comments like that. When you run a business, you don't put your personal feelings in with your professional comments.
And to euphoria18; regardless if they are asking for his address or his mothers, they should have just asked for all the information up front instead of asking part of it, then making it seem like he'd be able to join, and then contacting him days later and saying they need more personal info. If they need the personal info, they need to make it clear to their customers up front so people don't have to go through the hassle of sending more and more personal info and taking the chance of it falling into the wrong hands. There have been lots of places where a consumer went to sign up for their business and someone not so trustworthy used that information to scam the person. It happens......so LMAO all you want. It shows your immaturity.
Baberuthfan2002
<< <i>I know if I had signed up for a service and filled out the info asked and then several days later was asked for a lot more personal stuff, I wouldn't want to join either. Everyone on the Internet knows how easy it is to access people's personal information if you do it right. As for giving other people's address's, I definitely wouldn't have done it. >>
So... they asked for " a lot more personal stuff" What would this be? And giving other peoples addresses... where did they ask that?
I filled out the exact same thing as boggs did... and so did everyone else on the site.
The only "personal" information they ask for is your address. Like i said... by just having a name.. you can get addresses off the internet. Everytime you log into a website... such as cu... your information can be found out via your ip address.
the the LMAO... if it shows i am "immature" then so be it :-)
<< <i>You need to discuss your obvious disagreement with you being banned from TR with the TR managers not me. I just enforce and do background cks on new applicants and keep banned and questionable people out of TR. I could care less how many refs you have. >>
I bet ya'll wish I was on TR...
<< <i>My point is he was rude to make that kind of comment to a potential customer >>
The thing is HE doesn't CARE about you joining TR because if you were a potential customer then you would be Exchanging tender for goods/services but the thing is YOU DON'T GET ANYTHING for joing TR other than a great safe site to trade in.........sorry i just wanted to set you straight!!!!!!!
playr050,Bobstar,R*C,Col1ector,
Dirtmonkey,euphoria18,samsgirl214,biggjc,NBT,Baljitgil
Ebay
41 positives, 0 negitives
I am sorry... i dont think that it was all that rude. He explained why he didnt care... because he is not involved with it. It is the managers on the site... and not him. All he does is... well... it lists it all there.
in the email just before the one where he says he could care less... he said
<< <i>Ultimately this decision would be made by the managers. >>
Then he said the he could care less and explained why. Sorry... i dont think it is rude. If it was a manager... like JSA saying it... then maybe it would be different. However... he isnt a manager... he explained what he does on tr... so whats the fuss over it?
So, SoDoMoJo.....Let me set you straight.....even though you don't get anything....it is a service and the people should care how they treat their future *site* people....is that better? Is it better that I call it a site for you guys or can I still call it a service?
Actually to set you straight once again Ebay would be considered a SERVICE because as a seller you PAY a fee to sell your goods so therefore it is making money........TR on the other hand doesn't collect fees for ANY of there options on their site so it cannot be considered a SERVICE.I do agree that the better you treat people the better it is for your site.
playr050,Bobstar,R*C,Col1ector,
Dirtmonkey,euphoria18,samsgirl214,biggjc,NBT,Baljitgil
Ebay
41 positives, 0 negitives
playr050,Bobstar,R*C,Col1ector,
Dirtmonkey,euphoria18,samsgirl214,biggjc,NBT,Baljitgil
Ebay
41 positives, 0 negitives
Baberuthfan2002
Unless I'm missing something aren't the words Exceptional At What He/She Does ment for someone that does the work to find something out ............
That would mean email a person ask question's and find out what has happened on any matter.
Not to im someone and say QUOTE Don't Shoot The Messenger get with the person that made the complaint.....And to find out that a complaint wasn't made with the Great Board Patrolman that is good at his/her job. Just email mail or im someone to Get very little information then make a post about someone ........
And then not to list someone as a Bad Seller when they don't send all item's agreed apond for a sale ......HHmmm That works for me
Very Professionally Done !!!!!!!!!!! Great Job I must agree
PS: CAN YOU SAY BULL $HIT
Looking for Marino, Ripken Auto's,Gu & Rc's
Thanks,
Mike
REFS: Patman2011, swides, Raf12, PullKing, TeamKansas, Jeffo81
busi·ness Pronunciation Key (bzns)
n.
The occupation, work, or trade in which a person is engaged: the wholesale food business.
A specific occupation or pursuit: the best designer in the business.
Commercial, industrial, or professional dealings: new systems now being used in business.
A commercial enterprise or establishment: bought his uncle's business.
Volume or amount of commercial trade: Business had fallen off.
Commercial dealings; patronage: took her business to a trustworthy salesperson.
One's rightful or proper concern or interest: “The business of America is business” (Calvin Coolidge).
Something involving one personally: It's none of my business.
Serious work or endeavor: got right down to business.
An affair or matter: “We will proceed no further in this business” (Shakespeare).
An incidental action performed by an actor on the stage to fill a pause between lines or to provide interesting detail.
Informal. Verbal abuse; scolding: gave me the business for being late.
Obsolete. The condition of being busy.
Employment in duties or work for another, as for a government: has been in the company's service for 15 years.
A government branch or department and its employees: the diplomatic service.
The armed forces of a nation: joined the service right after college.
A branch of the armed forces of a nation.
The performance of work or duties for a superior or as a servant: found the butler's service to be excellent.
Work done for others as an occupation or business: has done service for us as a consultant.
An act or a variety of work done for others, especially for pay: offers a superior service to that of his competitors; provides full catering services.
A department or branch of a hospital staff that provides specified patient care: the anesthesiology service.
Installation, maintenance, or repairs provided or guaranteed by a dealer or manufacturer: a dealer with full parts and service.
A facility providing the public with the use of something, such as water or transportation.
Assistance; help: was of great service to him during his illness.
An act of assistance or benefit; a favor: My friend did me a service in fixing the door.
last but not leastcus·tom·er Pronunciation Key (kst-mr)
n.
One that buys goods or services.
Informal. An individual with whom one must deal
Happy trading :-)
<< <i>One that buys goods or services. >>
Key word... buy...lol
An individual with whom one must deal Did you read that part? Are you reading every other line? Just the ones that you like.
My Wantlist/Tradelist is here
*Im Just messing with ya dont take it as something bad*
Glenn Robinson Auto Collection 7/21