This thread is entitled: Does PCGS even answer their phone lines anymore?
Logging into account is the only concern addressed here by admin. It's as though the rest having questions about existing orders or otherwise, with lack of cs phone assistance, are supporting an invisible, abstract entity. Unsure if/when the original question may be addressed. Happy for those having login issues addressed!
@PerryHall said:
I'm surprised the PCGS management hasn't responded to this thread. This is not a good look for PCGS.
I started to call PCGS one morning at 7:00 am PST when the recording says that the switchboard is open and called once again every 5 minutes. Never got beyond the recording, saying that the call back is full try tomorrow. I finally stopped calling at 7:45 am. Sent an email with my issue. It has been 5 days and no reply from there either. I agree, not a good look for PCGS.
@USSID18 said:
I've dealt with all four. CAC blows them all out of the water!
CAC's customer service is exceptional. I can't even think of another company, in any industry, for which I'd say that. Well-deserved kudos to them.
Ian and his staff at Great Collections are exceptional too…..even for us little guys. Any email or questions to them are met with a response within a few hours if not sooner. I really enjoy dealing with them…as well as CACG. I will say that the reps for PCGS on this forum have helped me (and quickly I might add) with my PCGS account problems.
@USSID18 said:
I've dealt with all four. CAC blows them all out of the water!
CAC's customer service is exceptional. I can't even think of another company, in any industry, for which I'd say that. Well-deserved kudos to them.
Ian and his staff at Great Collections are exceptional too…..even for us little guys. Any email or questions to them are met with a response within a few hours if not sooner. I really enjoy dealing with them…as well as CACG.
Agree!
Disclaimer: I'm not a dealer, trader, grader, investor or professional numismatist. I'm just a hobbyist. (To protect me but mostly you! 🤣 ) "Formerly OAKSTAR with 8,777 posts"
I want to give a POSITIVE shout-out to Ruben Tovar at PCGS customer service. He was very responsive in helping me with a submission issue just this week. It appears that the customer service team is stepping up and definitely improving since my prior experience a few weeks back!!
Comments
They're calling in to the office to get someone to respond.
@pcgs_social I just tried to log in to my account and the TFA code was never texted to my phone so I am blocked out of my account.
Tried calling Customer Service but callback list is full for today.
Tried 6 different times and finally gave up. My goal was to submit coins today. FRUSTRATING!
just sent you a message! @WQuarterFreddie
Isa (she/her)
Lead Moderator
My IP address is blocked from logging into my account for some reason, and I sent emails - nothing.
are you using a VPN by any chance? we block all VPNs. if not please DM me with your member ID and/or email
Isa (she/her)
Lead Moderator
Just replied back to you. Thank you!
This thread is entitled:
Does PCGS even answer their phone lines anymore?
Logging into account is the only concern addressed here by admin. It's as though the rest having questions about existing orders or otherwise, with lack of cs phone assistance, are supporting an invisible, abstract entity. Unsure if/when the original question may be addressed. Happy for those having login issues addressed!
I started to call PCGS one morning at 7:00 am PST when the recording says that the switchboard is open and called once again every 5 minutes. Never got beyond the recording, saying that the call back is full try tomorrow. I finally stopped calling at 7:45 am. Sent an email with my issue. It has been 5 days and no reply from there either. I agree, not a good look for PCGS.
I hear you there. I sent an email with a question. The response came about a week later. They didn't answer the question.
No VPN, just wave broadband. I sent a DM.
Ian and his staff at Great Collections are exceptional too…..even for us little guys. Any email or questions to them are met with a response within a few hours if not sooner. I really enjoy dealing with them…as well as CACG. I will say that the reps for PCGS on this forum have helped me (and quickly I might add) with my PCGS account problems.
Agree!
Disclaimer: I'm not a dealer, trader, grader, investor or professional numismatist. I'm just a hobbyist. (To protect me but mostly you! 🤣 ) "Formerly OAKSTAR with 8,777 posts"
I want to give a POSITIVE shout-out to Ruben Tovar at PCGS customer service. He was very responsive in helping me with a submission issue just this week. It appears that the customer service team is stepping up and definitely improving since my prior experience a few weeks back!!