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Registry department does not exist at PCGS

DesertboDesertbo Posts: 3 ✭
in PCGS Set Registry Forum

Call shortly after 7 am phone rang for 40 minutes no answer, no voicemail. This happened twice. They do not respond to emails. They will not approve additions to your sets, after sending photos. They have become very inept.

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    SametsSamets Posts: 409 ✭✭✭✭

    Hope they still answer e-mails. I just sent 2 in for some updates...

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    pcgs_socialpcgs_social Posts: 151 admin

    Hey! We're sorry to hear that you've been having a hard time reaching us. We're experiencing high wait times as we are short staffed.

    For fastest response, please ensure that you are emailing PCGSSetRegistry@collectors.com, as SetRegistry@collectors.com is no longer monitored.

    Isa (she/her)
    PCGS Marketing

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    WilliamCorumWilliamCorum Posts: 9 ✭✭

    Then hire more people!

    That’s what a business that hopes to
    survive does!

    Many of us are looking for better alternatives. Tired of dealing with the PCGS nonsense. I’m among them and I have been with PCGS since 1986 and the Registry since 2000.

    Fix these problems or we’ll all be gone.

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    oldsmagnetoldsmagnet Posts: 289 ✭✭✭

    I was asked to give them until the end of August for their awards announcements, when shock-and-awe was implied. We don't have much of September left now and awe, what a shock, all they've given out is the tiny list of awards winners, that they made such a huge fuss over. And buried that list so deep on their website that if you don't have the direct link, you'll never find it. In fairness, I'd try to bury it too. As would my cat. But hey, apparently somehow they've got the time and manpower now to certify ALL of ebay's $500+ raw coins... What an ambitious promise for such an efficient company... I've said it before, and I'd really hoped someone would actually prove me wrong this time, but no. The Registry is dead, and PCGS doesn't care! :-(

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