Customer Service is frustrating.

Project2013b

2 months with no reply to an email discussion about my initial SIMPLE question back in August about putting a pedigree on the front label of some bills I am getting graded. They told me it would no fit on the front label, so I sent them a picture of a similarly graded banknote, and there is TONS of room to put my pedigree. My last suggestion was could they just put it on the back of the label, and no answer for 2 months! I'd call, but I am outside of the US and I am not getting a long distance plan simply to ask such a simple question of a company who should know off the top of their heads how they handle pedigrees!!! Has anyone had the same lax attitude to customer service.