PCGS Cert Verification update

nencoin

During the middle of the day today, it appears that PCGS updated (i.e. downgraded) their cert verification page: www.pcgs.com/cert. Is everyone else noticing this? You can no longer scan the barcode on the insert to access the information, and must type it in instead. Nice "update."

braddick

Goldbully

Something is going on.

The verification page has a new look.

---

Here is screenshot with TrueView.

---

Here is screenshot with no TrueView.

MFeld

@nencoin said:
During the middle of the day today, it appears that PCGS updated (i.e. downgraded) their cert verification page: www.pcgs.com/cert. Is everyone else noticing this? You can no longer scan the barcode on the insert to access the information, and must type it in instead. Nice "update."

Hopefully, that option just hasn’t been added to the new page yet.😬

ChrisH821

@nencoin said:
During the middle of the day today, it appears that PCGS updated (i.e. downgraded) their cert verification page: www.pcgs.com/cert. Is everyone else noticing this? You can no longer scan the barcode on the insert to access the information, and must type it in instead. Nice "update."

I'm confused. Are you scanning in barcodes from your PC somehow? Was there previously an ability to do that with a webcam or something?
I just opened the mobile app and it allows barcode scanning.

nencoin

@ChrisH821 said:
I'm confused. Are you scanning in barcodes from your PC somehow? Was there previously an ability to do that with a webcam or something?
I just opened the mobile app and it allows barcode scanning.

Yes, I have a desktop barcode scanner attached to my PC. Having the scanner is a critical component of our day-to-day business.

ChrisH821

Interesting, I did not know that was a functionality of the site. I do notice that the text entry field does not have focus when the www.pcgs.com/cert is opened in browser. What happens if you click in the area to type the number and then scan a slab?
I don't know how a barcode scanner delivers information so I'm just assuming it types whatever the barcode translates to into whatever field is selected.

robec

@nencoin said:
During the middle of the day today, it appears that PCGS updated (i.e. downgraded) their cert verification page: www.pcgs.com/cert. Is everyone else noticing this? You can no longer scan the barcode on the insert to access the information, and must type it in instead. Nice "update."

You can still use the app. What happens when you use your scanner now? I never saw the website’s ability to utilize the barcode to begin with. The app has a built in scanner.

alaura22

@Goldbully said:
Something is going on.

The verification page has a new look.

---

Here is screenshot with TrueView.

---

Here is screenshot with no TrueView.

I don't like this at all.......................

AngryTurtle

@ChrisH821 said:
Interesting, I did not know that was a functionality of the site. I do notice that the text entry field does not have focus when the www.pcgs.com/cert is opened in browser. What happens if you click in the area to type the number and then scan a slab?
I don't know how a barcode scanner delivers information so I'm just assuming it types whatever the barcode translates to into whatever field is selected.

I think this may be it (don't have a setup right now to test) You can buy USB barcode scanners, I have an old one, and what they seem to do is send text strings out the USB of what they scan.

nencoin

The new cert verification requires a 7 or 8 digit number. The old cert verification was able to parse out the necessary information from the barcode scan. Before, I could scan in this 1916-D 25c MS65: 0056746512446915, and the coin information would pull up. Now when I scan that, I get a red message telling me to enter in the 7 or 8 digit number, so I have to manually type out 12446915.

MsMorrisine

@nencoin said:
The new cert verification requires a 7 or 8 digit number. The old cert verification was able to parse out the necessary information from the barcode scan. Before, I could scan in this 1916-D 25c MS65: 0056746512446915, and the coin information would pull up. Now when I scan that, I get a red message telling me to enter in the 7 or 8 digit number, so I have to manually type out 12446915.

ok. besides that very important issue, do you have to click in the box for it to scan the data into that box?

ProofCollection

I'm not sure why they bothered to change it, especially when there are so many other fixes and improvements that could be making. The previous layout was really effective. This is OK but it's more spread out but not presented as nicely. I'm not sure why everything is so spread out for no reason. I guess the new way to do things is to make people scroll.

nencoin

@MsMorrisine said:

@nencoin said:
The new cert verification requires a 7 or 8 digit number. The old cert verification was able to parse out the necessary information from the barcode scan. Before, I could scan in this 1916-D 25c MS65: 0056746512446915, and the coin information would pull up. Now when I scan that, I get a red message telling me to enter in the 7 or 8 digit number, so I have to manually type out 12446915.

ok. besides that very important issue, do you have to click in the box for it to scan the data into that box?

Yes.

HeatherBoyd

Thank you, everyone, for the feedback. Please feel free to provide any specific thoughts on what you preferred about the older layout versus the new. This feedback is being shared directly with our team and will help us continue improving our services.

We upgraded our cert verification page to prepare for an exciting upcoming announcement. I understand the new look may take some getting used to, but in the meantime, please keep the open dialogue coming!

MsMorrisine

@HeatherBoyd said:
Thank you, everyone, for the feedback. Please feel free to provide any specific thoughts on what you preferred about the older layout versus the new. This feedback is being shared directly with our team and will help us continue improving our services.

We upgraded our cert verification page to prepare for an exciting upcoming announcement. I understand the new look may take some getting used to, but in the meantime, please keep the open dialogue coming!

it's more than just the look

a significant decrease in ease of functionality has occurred (and they're easy to fix)

see the quoted posts below and they are obviously above in the thread

@nencoin said:
The new cert verification requires a 7 or 8 digit number. The old cert verification was able to parse out the necessary information from the barcode scan. Before, I could scan in this 1916-D 25c MS65: 0056746512446915, and the coin information would pull up. Now when I scan that, I get a red message telling me to enter in the 7 or 8 digit number, so I have to manually type out 12446915.

@nencoin said:

@MsMorrisine said:

@nencoin said:
The new cert verification requires a 7 or 8 digit number. The old cert verification was able to parse out the necessary information from the barcode scan. Before, I could scan in this 1916-D 25c MS65: 0056746512446915, and the coin information would pull up. Now when I scan that, I get a red message telling me to enter in the 7 or 8 digit number, so I have to manually type out 12446915.

ok. besides that very important issue, do you have to click in the box for it to scan the data into that box?

Yes.

the focus should be on the cert entry box

for those using a scanner on a pc, the page is trying to use the whole info contained in the scan instead of the 7 or 8 digit cert

both are quick fixes

ProofCollection

@HeatherBoyd said:
Thank you, everyone, for the feedback. Please feel free to provide any specific thoughts on what you preferred about the older layout versus the new. This feedback is being shared directly with our team and will help us continue improving our services.

We upgraded our cert verification page to prepare for an exciting upcoming announcement. I understand the new look may take some getting used to, but in the meantime, please keep the open dialogue coming!

Thanks Heather, I'm glad you guys are looking at this feedback. I have a few more suggestions.

1. For an example verification page with Trueviews like https://www.pcgs.com/cert/52659044 there should also be a link to https://www.pcgs.com/trueview/52659044 where we can download all of the images also.

2. I don't know why the NFC notice is so prominent and occupies the main focal area of the page. This information should be minimized and de-emphasized, in my opinion. I'm not saying the information isn't useful or important, but I'm not sure this message deserves top billing, and is more appropriately displayed as a footnote somewhere.
   

3. The PCGS Coin number should link to Coinfacts.

MsMorrisine

@ProofCollection said:

@HeatherBoyd said:

2. I don't know why the NFC notice is so prominent and occupies the main focal area of the page

it lets a neophyte know there is anti-counterfeiting technology present

3. The PCGS Coin number should link to Coinfacts.

for that matter the pop number can link to the pop report

Morgan White

Yeah, don't like it.

TrickleCharge

I am not sure if it's related to the update, but I have noticed that the auction records no longer sort correctly. When I try to sort by date or grade it is jumbled together and not in order.

nencoin

@TrickleCharge said:
I am not sure if it's related to the update, but I have noticed that the auction records no longer sort correctly. When I try to sort by date or grade it is jumbled together and not in order.

Thank you for pointing this out. While I don't use the PCGS auction archive, someone else here at the office does. When he brought it to my attention, I confirmed the issue and said it must be a temporary bug. Now knowing it's still going on, I guess I was wrong.

PeakRarities

The aesthetics are awful imo, and on safari, everything near the search bar is overlapped and jumbled. TV of the coin is proportionally tiny, looks like an underdeveloped beta of a brand new website before any of the bugs are worked out.

PeakRarities

@robec said:

@nencoin said:
During the middle of the day today, it appears that PCGS updated (i.e. downgraded) their cert verification page: www.pcgs.com/cert. Is everyone else noticing this? You can no longer scan the barcode on the insert to access the information, and must type it in instead. Nice "update."

You can still use the app. What happens when you use your scanner now? I never saw the website’s ability to utilize the barcode to begin with. The app has a built in scanner.

Have you ever gotten the barcode scanner on the app to work? I never did, the only shortcut was the NFC scan, but other than that I had to type them in.

ProofCollection

@PeakRarities said:
The aesthetics are awful imo, and on safari, everything near the search bar is overlapped and jumbled. TV of the coin is proportionally tiny, looks like an underdeveloped beta of a brand new website before any of the bugs are worked out.

Agreed. It's as if they don't or did use any UX designers and left it up to some coding team.

robec

@PeakRarities said:

@robec said:

@nencoin said:
During the middle of the day today, it appears that PCGS updated (i.e. downgraded) their cert verification page: www.pcgs.com/cert. Is everyone else noticing this? You can no longer scan the barcode on the insert to access the information, and must type it in instead. Nice "update."

You can still use the app. What happens when you use your scanner now? I never saw the website’s ability to utilize the barcode to begin with. The app has a built in scanner.

Have you ever gotten the barcode scanner on the app to work? I never did, the only shortcut was the NFC scan, but other than that I had to type them in.

I just tried and it worked on my ipad. The iPhone was a different story. I couldn’t get the camera to focus. I did try using a QR Code app and it works great with the iPhone and iPad ……..As long as the slab has the QR code.

WaterSport

The TrueViews will not magnify on my Desktop PC, In fact, the view is smaller than usual.

WS

BStrauss3

@AngryTurtle said:
I think this may be it (don't have a setup right now to test) You can buy USB barcode scanners, I have an old one, and what they seem to do is send text strings out the USB of what they scan.

Correct, they emulate a keyboard... what they read they "type" into whatever control has the focus.

TheMayor

This appears to be designed with mobile users in mind (I assumed people just used the app on mobile but maybe not?)

A "Classic View" toggle for desktop users to be able to access the old layout and functionality would be very nice to have.

chesterb

I wish they provided the date on when the coin was certified.