New return policy for the US Mint??
Barbercoin
Posts: 1,032 ✭✭✭
For the first time EVER, I had to return a product (2025 Proof Set) to the US Mint. One of the quarters had a milky spot. Got the replacement and turns out that the Kennedy Half has a significant smudge between the 2 and the 0 in the date area. Not something I could ever resell and worry that the spot may become worse with time. What are the chances of this happening twice to the same guy??
So, I called today and spoke with them the get a return mailing label. I was informed their policy changed a few days ago. All customers are allowed one exchange, after that you pay the return mailing.
Although I see their point from a business aspect, I am still not happy. Ugh!
WTB: Barber Quarters XF
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That stinks for sure but I guess I'm not surprised with years of some people treating them like an approval service or an investment play.
i paid for my return shipping in all but 1 circumstance - they sent me someone else's package
they limit $ amount of returns over time and will not let you order if there are too many returns. that said, take a risk and order 10 then return 9
I learned my lesson back in 1984 when I bought the $10 Olympic gold commemorative coin. I was excited to get the first US gold coin minted since 1933. I was very disappointed to get a coin with an obvious scuff in the obverse field, so I sent it back and requested a replacement coin. The replacement coin was worse than the coin I sent back. A little light bulb came on. Apparently, when you return a defective coin, it is put back in inventory and the replacement coin you get may have been returned by another disappointed collector.
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
About time they cracked down with so much abuse…keeping the 70s and returning the69s.
There has been so much discussion on this point over the years. Evidently it varies, particularly when the mint’s contract vendor changes, or when the contract is about to be renewed.
The old adage was to buy on the first day of product availabilty, to avoid getting somebody else’s reject.
Has there been any official statement on the subject recently? What is the current policy?
pulling an obvious 70 is darn near impossible on mint proof sets these days. they all seem to have some defects on some coins and many with minor defects under the glass.
you either need a lot of experience with pcgs or high volume
their "new" return policy pre-dates covid it's so old