@lermish said:
The entire process took over 6 months.
differentiating a sms kennedy from not shouldn't hold up a submission. coin numbers on moderns shouldn't be required. doesn't pcgs say submissions can have that blank?
verifying a sms kennedy error shouldn't take 80 business days
I think, under the warranty, PCGS was searching the market for a replacement coin. That is what took the length of time. When PCGS lost their bid on an example that eventually came up is when they began the alternative solution of refunding the difference (quite substantial). At least, that is my read on the sitsuation.
@lermish said:
The entire process took over 6 months.
differentiating a sms kennedy from not shouldn't hold up a submission. coin numbers on moderns shouldn't be required. doesn't pcgs say submissions can have that blank?
verifying a sms kennedy error shouldn't take 80 business days
I think, under the warranty, PCGS was searching the market for a replacement coin. That is what took the length of time. When PCGS lost their bid on an example that eventually came up is when they began the alternative solution of refunding the difference (quite substantial). At least, that is my read on the sitsuation.
In the past for me, warranty claims have always taken a very long time and they didn't try to find a replacement. For some reason that process is not fast no matter what. But knowing that, if the submission turned into one of those that easily explains OP's experience.
Just so y'all know, I just found out on March 14, 2025 from the VP that the "problem" with the order was that the 1965 was an SMS coin. The replacement coin came up at auction on 16 March, 2025. I just found out yesterday that they didn't win the replacement coin. Why did it take so long holding up the order for that, and why did it take so long to find out they didn't win the replacement coin? Just rhetorical questions of course. We all know why. At least I'm finally getting my coins back and I was charged the FULL Express submission price! Whom ever said you can't fight city hall must have collected coins.
You only live life once, enjoy it like it's your last day. It just MIGHT be!
@lermish said:
The entire process took over 6 months.
differentiating a sms kennedy from not shouldn't hold up a submission. coin numbers on moderns shouldn't be required. doesn't pcgs say submissions can have that blank?
verifying a sms kennedy error shouldn't take 80 business days
I think, under the warranty, PCGS was searching the market for a replacement coin. That is what took the length of time. When PCGS lost their bid on an example that eventually came up is when they began the alternative solution of refunding the difference (quite substantial). At least, that is my read on the sitsuation.
In the past for me, warranty claims have always taken a very long time and they didn't try to find a replacement. For some reason that process is not fast no matter what. But knowing that, if the submission turned into one of those that easily explains OP's experience.
Yes, this.
Also, anecdotally, the departments seem to not communicate well amongst themselves, particularly customer service and accounting.
@MsMorrisine - I agree that a modern should not take that long. The grading for my coin took 2 months. The problem resolution (PCGS acknowledging the problem, figuring out what went wrong, agreeing to credit me, actually crediting me, and getting my coin back took 3+ months).
I dropped my coin off at FUN on 1/4/24. I received it 3/8/24. The cert was cancelled 3/13/24. I called PCGS that week. They finally acknowledged that they cancelled the cert and needed to review the coin on 5/29/24. I picked up my coin at the Summer ANA on 8/7/24. I finally got credited my expenses on 9/4/24. It was an awful process, PCGS was to blame every single step of the way, and they actively made the process much more difficult than it needed to be.
Comments
I think, under the warranty, PCGS was searching the market for a replacement coin. That is what took the length of time. When PCGS lost their bid on an example that eventually came up is when they began the alternative solution of refunding the difference (quite substantial). At least, that is my read on the sitsuation.
peacockcoins
In the past for me, warranty claims have always taken a very long time and they didn't try to find a replacement. For some reason that process is not fast no matter what. But knowing that, if the submission turned into one of those that easily explains OP's experience.
http://ProofCollection.Net
I hope you get your original 1965 back with the group. A raw submission to NGC could give a nice result.
Just so y'all know, I just found out on March 14, 2025 from the VP that the "problem" with the order was that the 1965 was an SMS coin. The replacement coin came up at auction on 16 March, 2025. I just found out yesterday that they didn't win the replacement coin. Why did it take so long holding up the order for that, and why did it take so long to find out they didn't win the replacement coin? Just rhetorical questions of course. We all know why. At least I'm finally getting my coins back and I was charged the FULL Express submission price! Whom ever said you can't fight city hall must have collected coins.
Yes, this.
Also, anecdotally, the departments seem to not communicate well amongst themselves, particularly customer service and accounting.
@MsMorrisine - I agree that a modern should not take that long. The grading for my coin took 2 months. The problem resolution (PCGS acknowledging the problem, figuring out what went wrong, agreeing to credit me, actually crediting me, and getting my coin back took 3+ months).
I dropped my coin off at FUN on 1/4/24. I received it 3/8/24. The cert was cancelled 3/13/24. I called PCGS that week. They finally acknowledged that they cancelled the cert and needed to review the coin on 5/29/24. I picked up my coin at the Summer ANA on 8/7/24. I finally got credited my expenses on 9/4/24. It was an awful process, PCGS was to blame every single step of the way, and they actively made the process much more difficult than it needed to be.
chopmarkedtradedollars.com