Does PCGS take a new Trueview upon a reholder

NorCalJack

I submitted several coins in PCGS holders for variety attribution. One of the coins already has a Trueview so will they take a new photo of the coin or will they use the old photo. I hope they take a new photo since the original Trueview is not great.

Has anyone gone through something like this and what happened in your case.

PhilArnold

Typically shoot a new image if it's a reholder submission.

If a coin is submitted for reconsideration the coin is shot again if the grade changes.

If a coin is submitted for regrade, then by and large the older image is used.

Procedures may have changed since my departure.

1630Boston

Good question

davewesen

When I did it as a re-holder with variety attribution, the cert number stayed the same as well as the True View.
Another time I submitted an economy with no True View, but upgraded to Gold Shield so got the Ture View.

Did you submit with Gold Shield fee or pay the $5 for True View, because the $14 re-holder will not necessarily get you a True View (if it became a top pop, they used to TrueView it (free to you) for CoinFacts but not sure if they still do).

NorCalJack

@davewesen said:
When I did it as a re-holder with variety attribution, the cert number stayed the same as well as the True View.
Another time I submitted an economy with no True View, but upgraded to Gold Shield so got the Ture View.

Did you submit with Gold Shield fee or pay the $5 for True View, because the $14 re-holder will not necessarily get you a True View (if it became a top pop, they used to TrueView it (free to you) for CoinFacts but not sure if they still do).

I submitted it for Gold Shield even though it already had a Trueview. The variety did get a top pop and the Coinfacts has been updated with the old Trueview. The submission is currently in imaging, hoping they change the Trueview.

Here is the old Trueview. It really does not do justice for the coin. The coin has nice color and graded MS-67

ProofCollection

If you paid for Gold Shield then you paid for a Trueview and deserve one. The photography department has been unreliable lately. For several restoration submissions I have they made a TV of the pre-restoration coin and then I had to ask them to update it with post-resto photos. It wouldn't surprise me if they note the existing TV and don't take a new one although they should because a coin's appearance can change with time.

Kliao

When I sent a coin back for re-holder that already had a TV, they uploaded a new TV. The new one was so bad that I requested the old TV to be restored.

davewesen

congrats on the first and only one designated ++++++

although it does not look like pic in CPG, it mostly matches that at varietyvista
varieties are sometimes so frustrating to me

PeakRarities

@NorCalJack said:

I hope they take a new photo since the original Trueview is not great.

Boy, are you in for a treat! Be careful what you wish for…💩

JerseyB

I just submitted 2 coins at FUN for regrade and I had to request new photos. The rep for PCGS said they will not take new ones unless requested.