Renewal of grandfathered Membership

AUandAG

Just got off the phone with Hy at PCGS. Wonderful, nice guy! He told me that their automated system for renewals does not work for grandfathered (old rates) accounts. If you have one of these accounts then you have to contact them directly to get the old rate. Phone call of course is the best way and he said that end of year their lines are extremely busy!! Be patient!
Just thought some might want to know this!
bob
Merry Christmas ya'all

ElKevvo

Good to know. I am an "Elite' member for 5+ years, could I get a grandfathered rate? That would be nice!

K

1madman

Really? Because I just got the email (and automatically billed) for my grandfathered membership yesterday. I’ve never had an issue with pcgs taking my money.

AUandAG

@1madman said:
Really? Because I just got the email (and automatically billed) for my grandfathered membership yesterday. I’ve never had an issue with pcgs taking my money.

Yes, really. Good for you but it is not a spoof by me. Just relaying what PCGS just told me via a phone call with HY.
bob

1madman

If you go to the pcgs website, click on “store”, then “your account”, scroll down to “You have active recurring orders” and click on update billing info to put in your card #. If you have a recurring membership set up, it should automatically hit your credit card.

AUandAG

@1madman said:
If you go to the pcgs website, click on “store”, then “your account”, scroll down to “You have active recurring orders” and click on update billing info to put in your card #. If you have a recurring membership set up, it should automatically hit your credit card.

I assure you it didn't. I even used a second card and no go. Hy said their software is not set up for grandfathered accounts and you need to call customer service to keep the grandfathering.

sorry for the confusion. should just keep my mouth shut.
will do from now on.

Merry Christmas all.
bob