PCGS wants to hear your voice.
Goldbully
Posts: 17,339 ✭✭✭✭✭
From an email I just received from PCGS.
Hello!
We are always looking for ways to deliver the best customer experience possible. We would love to hear your thoughts. Please visit the PCGS Survey to rate your experience.
Thank you,
PCGS Customer Service
3
Comments
Why don't they just look HERE ON THE FORUM
Mike
My Indians
Danco Set
Common sense ain't so common anymore
Sometimes I think that animals are smarter than humans, animals would never allow the dumbest one to lead the pack
This was the first email I got from "Stephanie Sabin" followed by the phishing attempt:
Hi ,
Do you have a moment to correspond with me via email?
I have an obligation that I would like you to complete ASAP.
Please contact me on my personal email ( stephaniesabin1@outlook.com
)for directive.
Regards,
Stephanie Sabin
President, PCGS
1610 E. St. Andrew Place,
Suite 150, Santa Ana,
California 92705
https://www.pcgs.com
© 1999 - 2024 Collectors Universe, Inc. All rights reserved.
CONFIDENTIALITY NOTICE: This email and the information it contains is
confidential and may also be privileged. It is intended for the use of
the addressee only. If you have received this message in error, please
notify us immediately by replying to this email and delete the
message. If you are not the intended recipient, you may not use, copy
or disclose to anyone the message or any information contained in this
email. Thank you
I got this email, gullible me for a second I thought it might be legit:
Hello xxxx,
Thank you for your response and trust you are keeping well.
PCGS will like xxxx to be our procurement representative, as we want to purchase a fully automatic packaging equipment machine from China for a new project PCGS is embarking on but we have reached our import quota for direct Chinese imports.
Therefore, to avoid heavy importation tariffs on any subsequent import from China, we need a representative to handle its purchase and importation and then we will repurchase the machine from xxxx with an additional 20% of the amount spent on the purchase as a commission.
Kindly let me know if we can work together to achieve this goal for PCGS as this machine is urgently needed.
I will be expecting your comments.
Regards,
Stephanie Sabin
President, PCGS
Professional Coin Grading Service
They’re asking for feedback specifically about your recent experience. Anyone else’s opinion about anything else is irrelevant.
Doggedly collecting coins of the Central American Republic.
Visit the Society of US Pattern Collectors at USPatterns.com.
They want you to feel good about the company and to believe they care and are proactive. In reality, they don't care and are banking on your goodwill to believe better of them.
In honor of the memory of Cpl. Michael E. Thompson
I can see the late night commercials. Like those chat lines of busted women whose prime was a decade or two ago.
Throw a coin enough times, and suppose one day it lands on its edge.
I'd think it would be easier to read through specific emails than it would be to trudge through these forums.
Let's face it, many of the complaints are borderline nonsense.
Plus, how do you know these forums are not read and considered and after having done so determined it would be
wise and beneficial to then allow specific customer satisfaction suggestions in the form of a survey?
peacockcoins
.
Kinda sounds like the fox is in the chicken coop
USN & USAF retired 1971-1993
Successful Transactions with more than 100 Members
Publix supermarket puts their lactose free milk on the top shelf, in the back, making it very hard to reach. It's very annoying but I'm sure they would say that's borderline nonsense for a complaint.
If the forums were read and considered, what would be the point of a survey? Kind of like turning the Titanic around and hitting the iceberg again.
Sometimes I think that animals are smarter than humans, animals would never allow the dumbest one to lead the pack
All they would have to do is go to the set registry forum and read all the complaints!
And, do you really think it would take much time to find a complaints about the True Views???
They have responded on there so why would it be a big deal to LOOK THERE!
I guess when there is a problem that doesn't affect you it's considered "borderline nonsence"
Mike
My Indians
Danco Set
Excellent guess, yet partially wrong.
I suppose I'd like to read the occasional possible solution to an issue or problem rather than many thread or posts simply stating the objection without follow-up.
Otherwise, good call. I do think there is some accuracy to you stating, "...a problem that doesn't affect you it's considered borderline nonsense." I wasn't being objective or fair.
I should choose my words more carefully.
peacockcoins
California...
[edit]
My Saint Set