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Anybody else having issues with their TruView images?

RonaldDayRonaldDay Posts: 109 ✭✭✭
in PCGS Set Registry Forum

I've sent in around 100 coins this year and soon after every order was shipped the images were available to download with a download link on the order page. They would also be available to add to the albums.

This has not happened with my last two orders, was wondering if this is happening to anyone else.

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Comments

  • oldsmagnetoldsmagnet Posts: 130 ✭✭✭

    I've had some take a few days before the pictures actually showed up in the order page and verify page. My second-to-last order had one that never showed up, and they had me send it back to retake pictures. And my most recent batch, the Trueviews show up everywhere except the digital albums - which is no surprise I guess, because none of those have worked right for months, if not years, but usually it'll let me load the TrueViews, when creating the albums, and then later they just don't show up -- these don't actually load at all (click to add the image, none available, yet they're all there in the set's public image gallery) -- I've seen a lot of people complain about the TrueViews just not working, and, well, you PAID for TrueView, if they're not there, you should absolutely be contacting customer support to find out why.

  • davewesendavewesen Posts: 6,228 ✭✭✭✭✭

    My last order took a couple weeks after I had the slabs back before showing up.

  • RonaldDayRonaldDay Posts: 109 ✭✭✭

    I had sent in a request, and was told there had been a technical issue. Since then 3 of 19 coins now have the true view download and 1 of the 3 are available for the albums.

    So, I've sent in another request, will wait and see what happens.

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