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PCGS Customer Service E-Mail Response Time

OAKSTAROAKSTAR Posts: 7,172 ✭✭✭✭✭
in U.S. Coin Forum

Anyone have experience with "info@pcgs.com" and their response time?

Disclaimer: I'm not a dealer, trader, grader, investor or professional numismatist. I'm just a hobbyist. (To protect me but mostly you! 🤣 )

Comments

  • M4MadnessM4Madness Posts: 326 ✭✭✭✭

    My latest correspondence to that email address was 9/18 and I received a reply on 9/23.

    My Carson City Morgan Registry Set

  • GoldbullyGoldbully Posts: 17,343 ✭✭✭✭✭

    My last one was one hour....fastest ever.

  • OAKSTAROAKSTAR Posts: 7,172 ✭✭✭✭✭
    edited September 24, 2024 9:44AM

    @M4Madness said:
    My latest correspondence to that email address was 9/18 and I received a reply on 9/23.

    It's been two days for me so far. So I guess I'm still in the window.

    Disclaimer: I'm not a dealer, trader, grader, investor or professional numismatist. I'm just a hobbyist. (To protect me but mostly you! 🤣 )

  • MWallaceMWallace Posts: 4,095 ✭✭✭✭✭
    edited September 25, 2024 12:09PM

    It was a couple of years ago but my CS inquiry took over a month.

    http://www.SmallDollars.com
  • ChrisH821ChrisH821 Posts: 6,494 ✭✭✭✭✭

    There is no consistency. I am glad that PCGS_Hy hangs out in here.

    Collector, occasional seller

  • CopperindianCopperindian Posts: 1,449 ✭✭✭✭✭

    I’ve had several instances over the years. They always respond; I think the speed depends on the nature of the inquiry and/or how busy they might be. I’ll always recommend trying them through this avenue.

    “The thrill of the hunt never gets old”

    PCGS Registry: Screaming Eagles
    Copperindian

    Retired sets: Soaring Eagles
    Copperindian

  • ProofCollectionProofCollection Posts: 6,144 ✭✭✭✭✭

    For a while they were really fast but I have had several issues to work through in the past few weeks and it's been about a 2 days response time each time. Now I use the website submission form even though - for reasons that blow my mind - there is no "problem with my order" contact reason option. I figure that helps them route the questions more efficiently but when there's no clear choice to report a mechanical slab error you just have to pick one that's kind of related and hope it gets to the right person. Maybe @PCGS_Hy can let the right people know that their support form is missing a few options.

  • OAKSTAROAKSTAR Posts: 7,172 ✭✭✭✭✭

    GREAT!! Thanks very much @PCGS_Hy.

    Disclaimer: I'm not a dealer, trader, grader, investor or professional numismatist. I'm just a hobbyist. (To protect me but mostly you! 🤣 )

  • OAKSTAROAKSTAR Posts: 7,172 ✭✭✭✭✭

    @MWallace

    Disclaimer: I'm not a dealer, trader, grader, investor or professional numismatist. I'm just a hobbyist. (To protect me but mostly you! 🤣 )

  • BarberianBarberian Posts: 3,567 ✭✭✭✭✭

    @PCGS_Hy Thanks so much for monitoring these boards and helping customers out with problems. It's greatly appreciated!

    3 rim nicks away from Good
  • OAKSTAROAKSTAR Posts: 7,172 ✭✭✭✭✭

    I'm sure you already know but this is still being indicated on the AutoResponse page.

    Disclaimer: I'm not a dealer, trader, grader, investor or professional numismatist. I'm just a hobbyist. (To protect me but mostly you! 🤣 )

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