1820 Large Cent: Updated Trueviews and THANKS to PCGS!

lkenefic

I recently had some Large Cents holdered with TV's and the image for the 1820 appeared a bit over-exposed... to the point where the coin looked cleaned. I contacted Customer Support and they went back post-production to correct the image. It looks much more like the "coin-in-hand"...

Take-home message: Work with Customer Service! Most of the issues I've seen with the photography on TV's has to do with exposure and white balance/color saturation. Unless the lighting is off by more than a few f-stops, the image is likely salvageable... as was in my case. The total turn around to get the image updated has been around a week.

Thanks, PCGS... excellent customer service!

Before Images:

After Images (pending)

...and here are my images (Canon SureShot 18MP shot in Macro)

Barberian

It took one week for one photo. How long will it take to fix 100 bad Trueviews?

Would it be faster and easier to ask for my $500 back?

M4Madness

It seems like when I had them adjust three of my TrueViews, it was less than a day.

lkenefic

I reached out to them via their Customer Service link on 9/4 (Wednesday) and got this response on Friday:

Thank you for reaching out to PCGS Customer Care.
I have reached out to our photos team on this inquiry. Once I have an update, I will reach out.

On Tuesday (9/10) I received the following:

Thank you for your patience.
Here is the alternate image we can upload for you: (see updated image above)
Please confirm the image is at your liking. Hope to hear from you soon.

I confirmed and received the following response today:

Thank you for confirming. The new alternate image will be updated soon. I have reached out to confirm your liking to the image. It should take 1-3 business days for this image to be shown on our site and on your account. If you have any other questions, please let me know.

So, my case was just a single image and I'm happy with the update.

RLSnapper

The TV looks much better. Glad to hear customer service was responsive. I am a bit unclear as to whether there were multiple images and they offered to swap images or if they made adjustments to the existing TV. I have 3 LC ready for crossover.....I hope the TV turn out as nice as yours.
We LC collectors dont get much love on this forum...gotta have each others back.

P0CKETCHANGE

I’m not certain, but I believe standard practice is taking two photos—one that lights up the fields (first one in OP’s example) and one that doesn’t. My guess is they already had the second photo and just swapped them. I did this once or twice when Phil was still there.