New Purchase, but a slight problem

NorCalJack

So I buy a coin and the photo of the holder showed a Gold Shield, so I thought it was a good coin for my set. After I get the coin, I entered it into my inventory and the Trueview does not show up. I do a cert number search on PCGS and it has no Trueview. I thought all Gold Shield coins had a Trueview. Can anyone explain or help me correct this issue?

Bikergeek

I've had that happen a time or two. Recently I emailed "info@pcgs.com" and "photography@collectors.com" and was able to get one resolved without sending it in (they had the image on file but it hadn't made it to the cert page). In other instances, I was able to talk to Customer Service, who approved a "mechanical error" submission where I sent the coin back in and got it imaged. You're spot on - the Gold Shield should come with a True View so I'm optimistic that you'll get a good result if you reach out.

alaura22

I believe when they 1st started with the gold shield you had to pay extra for the TV
Anybody?

TomB

As @alaura22 has already stated, there was a period of time when Gold Shield coins did not come with an automatic TrueView image. This might have been as long as a year or two, but then PCGS appeared to change their policy and all newer Gold Shield coins automatically came with the TrueView.

NorCalJack

Thanks everyone for the comments. PCGS answered quickly that the coin does not have a Trueview. I learned something today.

asheland

Do you have a picture of the slab? I’m assuming it’s one of those 2010 period Slabs?

MetroD

@alaura22 said:
I believe when they 1st started with the gold shield you had to pay extra for the TV
Anybody?

@TomB said:
As @alaura22 has already stated, there was a period of time when Gold Shield coins did not come with an automatic TrueView image. This might have been as long as a year or two, but then PCGS appeared to change their policy and all newer Gold Shield coins automatically came with the TrueView.

Information compliments of @U1chicago and @robec.
Source: https://forums.collectors.com/discussion/comment/13616521/#Comment_13616521

PCGS started putting 'shields' on select labels back in MAR-2010.
Reference: https://www.pcgs.com/holdermuseum/Gen4.4S
At that time, it was called "Secure Plus".

Between MAR-2010 and JUL-2015, TV images were an add-on with an associated cost. IOW, they were not automatic.

In JUL-2015, free TV images were added to the "Secure" service.

Edited to add the word "select".

anablep

@NorCalJack said:
So I buy a coin and the photo of the holder showed a Gold Shield, so I thought it was a good coin for my set. After I get the coin, I entered it into my inventory and the Trueview does not show up. I do a cert number search on PCGS and it has no Trueview. I thought all Gold Shield coins had a Trueview. Can anyone explain or help me correct this issue?

Interesting… this happened to me recently and after I contacted PCGS, they told me a TrueView didn’t exist for my Secure Shield coin. I thought it was strange and left it anlone thinking that was it. But after a few days, magically, the coin’s TV image appeared in the Registry Set. I guess they found it!