Best way to get PCGS mechanical mis- label errors fixed

krueger

I have more than a few to get corrected.
Anyone with experience here?

PerryHall

@krueger said:
I have more than a few to get corrected.
Anyone with experience here?

I have a few like that where they are showing the wrong grade on the label.
If you attend a large coin show where they are set up to do on-site grading, drop them off at their table early during the show and you may have them fixed by the end of the show. This will save you the cost of postage.

PCGS_Hy

Hello All,

If you have any coins where the label is incorrect or does not match up with the Cert Verification information, please reach out to our Customer Care team through our Contact Us form and we can assist further. Including front and back photos of the coins showing the full encapsulation can help speed up the review process.

If it is a Mechanical Error, we will assist in getting the coin sent back for correction at no charge. If the coin needs further review in person, we can assist with that at no charge as well. As mentioned, this can be done at shows as well, but we cannot guarantee the end of show turnaround time.

@krueger I will reach out to you by DM to assist further.

MWallace

@PCGS_Hy said:
Hello All,

If you have any coins where the label is incorrect or does not match up with the Cert Verification information, please reach out to our Customer Care team through our Contact Us form and we can assist further. Including front and back photos of the coins showing the full encapsulation can help speed up the review process.

If it is a Mechanical Error, we will assist in getting the coin sent back for correction at no charge. If the coin needs further review in person, we can assist with that at no charge as well. As mentioned, this can be done at shows as well, but we cannot guarantee the end of show turnaround time.

@krueger I will reach out to you by DM to assist further.

Does one have to be a member to get a mechanical error corrected? I know that one has to be a member to get a coin in a damaged slab reholdered.

PCGS_Hy

Great question. You do not need a membership to get mechanical errors fixed provided it has been approved to be sent in as a mechanical error. Please be sure to always contact our CS team before sending it in.

Old_Collector

PCGS is excellent in solving these issues quickly and painlessly in my experience.

MFeld

@PCGS_Hy said:
Hello All,

If you have any coins where the label is incorrect or does not match up with the Cert Verification information, please reach out to our Customer Care team through our Contact Us form and we can assist further. Including front and back photos of the coins showing the full encapsulation can help speed up the review process.

If it is a Mechanical Error, we will assist in getting the coin sent back for correction at no charge. If the coin needs further review in person, we can assist with that at no charge as well. As mentioned, this can be done at shows as well, but we cannot guarantee the end of show turnaround time.

@krueger I will reach out to you by DM to assist further.

Thank you for your attentive and helpful message!

johnny9434

Good to know 👍

messydesk

Good to see a PCGS Customer Service person paying attention to the boards and posting a timely answer to a question, thus preventing the thread from dragging on with anecdotes, speculation, and complaints.

WaterSport

Let's hope they KEEP responding fast and with detail like they just did.

WS

oih82w8

I have this 1849/6 H10C PCGS AU58 CAC that is housed in an 1849/8 PCGS holder.

OnWithTheHunt

@PCGS_Hy said:
Hello All,

If you have any coins where the label is incorrect or does not match up with the Cert Verification information, please reach out to our Customer Care team through our Contact Us form and we can assist further. Including front and back photos of the coins showing the full encapsulation can help speed up the review process.

If it is a Mechanical Error, we will assist in getting the coin sent back for correction at no charge. If the coin needs further review in person, we can assist with that at no charge as well. As mentioned, this can be done at shows as well, but we cannot guarantee the end of show turnaround time.

@krueger I will reach out to you by DM to assist further.

@PCGS_Hy said:
Hello All,

If you have any coins where the label is incorrect or does not match up with the Cert Verification information, please reach out to our Customer Care team through our Contact Us form and we can assist further. Including front and back photos of the coins showing the full encapsulation can help speed up the review process.

If it is a Mechanical Error, we will assist in getting the coin sent back for correction at no charge. If the coin needs further review in person, we can assist with that at no charge as well. As mentioned, this can be done at shows as well, but we cannot guarantee the end of show turnaround time.

@krueger I will reach out to you by DM to assist further.

Just an opportunity to vent my continuing frustration over PCGS's lack of timeliness in correcting their failure to attribute 5 Cherrypickers Guide listed variety Buffalo nickels submitted through Great Collections, even though variety attribution was requested. Six weeks since GC returned them for correcting mechanical error. Still no word.