Best way to get PCGS mechanical mis- label errors fixed
krueger
Posts: 867 ✭✭✭
I have more than a few to get corrected.
Anyone with experience here?
1
krueger
Posts: 867 ✭✭✭
Comments
I have a few like that where they are showing the wrong grade on the label.
If you attend a large coin show where they are set up to do on-site grading, drop them off at their table early during the show and you may have them fixed by the end of the show. This will save you the cost of postage.
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
Hello All,
If you have any coins where the label is incorrect or does not match up with the Cert Verification information, please reach out to our Customer Care team through our Contact Us form and we can assist further. Including front and back photos of the coins showing the full encapsulation can help speed up the review process.
If it is a Mechanical Error, we will assist in getting the coin sent back for correction at no charge. If the coin needs further review in person, we can assist with that at no charge as well. As mentioned, this can be done at shows as well, but we cannot guarantee the end of show turnaround time.
@krueger I will reach out to you by DM to assist further.
PCGS Customer Care Representative
Need Assistance?
Visit our Help & Support page.
Does one have to be a member to get a mechanical error corrected? I know that one has to be a member to get a coin in a damaged slab reholdered.
Great question. You do not need a membership to get mechanical errors fixed provided it has been approved to be sent in as a mechanical error. Please be sure to always contact our CS team before sending it in.
PCGS Customer Care Representative
Need Assistance?
Visit our Help & Support page.
PCGS is excellent in solving these issues quickly and painlessly in my experience.
Thank you for your attentive and helpful message!
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
Good to know 👍
Good to see a PCGS Customer Service person paying attention to the boards and posting a timely answer to a question, thus preventing the thread from dragging on with anecdotes, speculation, and complaints.
Keeper of the VAM Catalog • Professional Coin Imaging • Prime Number Set • World Coins in Early America • British Trade Dollars • Variety Attribution
Let's hope they KEEP responding fast and with detail like they just did.
WS
I have this 1849/6 H10C PCGS AU58 CAC that is housed in an 1849/8 PCGS holder.
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Just an opportunity to vent my continuing frustration over PCGS's lack of timeliness in correcting their failure to attribute 5 Cherrypickers Guide listed variety Buffalo nickels submitted through Great Collections, even though variety attribution was requested. Six weeks since GC returned them for correcting mechanical error. Still no word.
It's a real shame that this has to be my flagship post but our hosts leave me no choice but to seek assistance here. @PCGS_Hy - Perhaps you can assist? On Nov. 18th I communicated with Lupita in Customer care regarding a slabbed coin I had purchased. The 2010-D 1C Shield First Day of Issue MS65RD (PCGS#418699-Cert#16503312) returns "We're sorry, that certification number was not found. Please double check the number and try again" when attempting to verfiy the cert. I had previously filled out the online support form and attached pictures but those were somehow "lost" and Lupita requested that I send additional images. I replied to the email with detailed photos and Lupita responded thanking me and stated "I have sent this information over, I will get back to you when I hear back." That was two weeks ago and I have heard nothing since. There is claerly a database issue preventing me from registering this coin as the coin (or similar) can be found in a number of slots but the entire 165033xx series appears to be missing from your database. The (#418699) series appears to start at cert# 16503400 and runs through 16504149 which is approximately the quantity of those listed as certified by PCGS. Please let me know if there anything I can do to accelerate a solution as I'd like to add this to my registry set and move on. Additionally, I'm relatively certain that this is not a counterfeit slab/coin as it's is completely indistinguishable from the others I have in the series and the vendor is very reputable. They even possess another that will not verify (from the recently-passed father's collection) that is previous in sequence (cert# 16503311) to the coin I possess. These coins were likely those that started their slab-life with a BU label and were resubmitted for an MS grade in bulk. Sorry for necro-ing the thread with such a long-winded post but I'm frustrated after attempting to call our hosts and finding that they nolonger answer and have a limit on callbacks that directs me to call back earlier tomorrow. I'm sure that list is growing exponentially our hosts will become increasingly difficult to reach. Any information anyone can share regarding their experience similar to this would be greatly appreciated.
Sorry for that. I suggest editing to include paragraphs, to make it easier for @PCGS_Hy to read.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
Hello SkipIAm,
Thank you for bringing this to our attention.
For anyone trying to contact us during this season, due to the holidays we are running a bit behind on responding to requests and we are experiencing higher than normal call volumes. We apologize for this inconvenience. If you are not able to get through our phone queue, you can always try reaching out to us through the Contact Form on our website.
For this issue in particular, I will look into it and follow up with you by email.
Best,
PCGS_Hy
PCGS Customer Care Representative
Need Assistance?
Visit our Help & Support page.
Wow! That was fast! @PCGS_Hy , THANK YOU! I am absolutely floored at how quicly you were able to get this resolved for me! Thank you for looking into getting both of my challenges resolved and seeing them through to completion. You are indeed a Gentleman and a Scholar!
@MFeld , having been a "lurker" here for quite some time (and a silent, old-guy recently reinvigorating an old hobby), I have nothing but respect for you and your input and will endeavor to keep any future posts readable. I sincerely thank you, Sir!
@SkipIAM , thank you for your kind words and I’m glad that your issue was resolved.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.