What's the Deal with CACG Shipping?
Slade01
Posts: 294 ✭✭✭
CACG sent me a package containing three combined submissions on June 10th with an expensive group of 6 coins. I was charged $40 shipping so of course expected halfway decent service like I get from Heritage, Stacks, GC, CNG, NGC, and PCGS.
It went into USPS hands on June 11 and It sat in Norfolk, Virginia until this morning and is now in the Washington, D.C. Regional Center.
That's a long damned way from Texas.
I have never had any issues with NGC or PCGS using FedEx or UPS Express for high value packages. And CACG uses USPS Priority Mail, the worst of the worst? Is this poor level of service common for CAGC slabbing, or did I just draw a short straw?
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That sounds like a USPS issue, not a CACG one.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
I'm pretty sure that despite some folks thinking CACG walks on water without getting their feet wet, they don't actually control the United States Postal Service, a US government-owned mail delivery corporation.
You could also take your complaint to the message board that CAC provides (and reads) instead of here, where we're just going to tell you that our hosts provide a similar service, and one whose shipping option(s) you seem to prefer.
ANA 50 year/Life Member (now "Emeritus")
Just spoke with my local postmaster, he said that it is coming registered mail and will probably take 2 weeks, he said if you want stuff fast you don't use the postal service. Well duh. I don't blame CAGC for the specific incident, but they should use better return service than the post office like everyone else except for low value items that come ground express that always seems to move at a reasonable pace.
And yes, I will move take this to the CAGC forum, didn't know that they had one. Thanks for all the insight.
There is no service more secure than Registered Mail. If you value your coins, you wouldn't use anything else.
Other than the high-cost option of a private courier, I agree with the first sentence. The second one could use some fine tuning, as many people value their coins, but still don't use Registered Mail.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
Lol. I can turn the second sentence into a long essay, if it would please Your Highness. 😉
Obviously, if you have private insurance and that requires FedEx or other such exceptions, my second sentence is not absolute. If you value your cheap coins, then you may prefer a cheaper method. But since the OP referred to a high value package from a commercial entity, nothing compares... except maybe a private courier, if that is actually a CACG option.
There is a nice forum over at CACG - why not raise the issue there instead of complaining about it here? I am sure the nice folks who run that forum could more directly answer your questions. Frankly I am surprised the PCGS moderators are tolerating so many CACG (or even CAC) threads.
It could be worse, at least your coins aren't on this FedEx truck.
Philippians 4:4-7
My CACG PM package was recently shipped and arrived in 2 days here in the Southwest. If there are problems with Priority Mail, it is the post-office. I am sure you can set it up to ship Fedex if you really want to. Customer Service at CACG quickly responds and works hard to accommodate client wishes...........
I have never had a single issue with a Priority Mail delivery from me going somewhere or from they coming to me, 100s of packages. So I am very pleased with the CACG shipping services.
Uh no. See my above post. Their return service is perfectly fine. And yes, CAC/CACG does walk on water.
Within the past 8 years packages "lost" (i.e., stolen) include
I continue using USPS because it's the most convenient. A lot more outbound is going Express rather than Registered. I will ship FedEx or UPS on request if a customer requests it and gives me their account number. Wouldn't you know it, so will CACG.
Keeper of the VAM Catalog • Professional Coin Imaging • Prime Number Set • World Coins in Early America • British Trade Dollars • Variety Attribution
UPS is the worst of the worst. I like the USPS and have not had a problem. I have noticed that things are different on the east coast. No one has any pride in their job so you may just have a regional turd issue.
Well so much for the collective wisdom that thinks it exists on this board. I was contacted by USPS this morning and my package bound for Texas that shipped registered on 6.10 from CACG in being held in Dulles Regional Center with an inadequate address for delivery. I have asked CACG to correct this, yeah the USPS sucks theory that seems so much more likely than CACG screwed up is a bust.
Over and out.
I wouldn’t be willing to opine on this subject without seeing a copy of your submission form.
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That can also be from damage to the label by USPS. So it is really rather hard to know what happened.
I'm also not sure that criticizing the forum is appropriate.
Weren't you the one that chose to post, based upon your perception of the "collective wisdom" here?
Considering the number of posts about slow post office shipments and the lack of posts regarding CACG shipping to incorrect addresses (which might not have even been the case), there was a very sound basis for the replies you received.
Your attitude and comments were uncalled for and quite distasteful.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
They certainly were.
Furthermore, the OP didn't bother to understand how their shipment would be sent. I have to believe that CACG listed the registered shipping somewhere - either on the submission form, on the website, or in any emails that were received.
Honestly - Hanlon's Razor
Never attribute to malice that which can be adequately explained by stupidity.
ANA 50 year/Life Member (now "Emeritus")
Since the OP had the tracking number, he could have known it was registered based on the number itself.
At least they're not using Ground Advantage which has a lot more problems. NGC uses FedEx ground in many cases with a $27 shipping fee last I checked; that can be a bear if you're not there to sign for the package.