Ebay Standard Envelope coin shipping - claim for lost shipment
mbogoman
Posts: 5,182 ✭✭✭✭✭
I recently had a coin that I shipped using Ebay Standard Envelope get lost during shipping. For reference purposes, it was a 1 Euro coin that sold for $10.75. The coin was in a flip, then the flip was taped inside a thin cardboard section (two sides) of a Priority Mail flat rate envelope, which was then placed in a standard business envelope with all seals reinforced with clear packing tape. I have sent hundreds of shipments successfully using this method.
Anyway, the lost shipment's last tracking update was "Out for Delivery" (on a Sunday no less, probably a sign that something was wrong). After two weeks and no further updates, I issued a refund to the buyer and talked to Ebay. Policy stated that I must wait 30 days before filing a claim. Yesterday was 30 days, so I filed. It was pretty easy. I had to attach screen shots of the transaction details from Ebay as well as a message from the buyer stating that the item had not arrived. Also had to provide a Paypal address.
Lo and behold, I just got a message from Paypal stating that $10.75 had been paid into my account from "Parcel Insurance Plan". No muss, no fuss, no further questions from Ebay and a refund into my account in a little over 24 hours!! Surprised the heck out of me!!!
mbogoman
Asesabi Lutho
Comments
I have a gone missing ($6) and will give it a try. I used the ebay issued standard cardboard mailer.
bob
I have had two claims for lost standard envelope. Both were paid promptly by eBay.
@mbogoman Can you tell me how to file a claim.... I've spent 30 minutes trying to locate the method to request re-imbursement.
thanks,
bob
Yeah, it's pretty well hidden! Follow this link, then scroll down to the "Ebay Standard Envelope" heading. It is the third bullet:
https://ebay.com/sellercenter/shipping/faqs
mbogoman
https://pcgs.com/setregistry/collectors-showcase/classic-issues-colonials-through-1964/zambezi-collection-trade-dollars/7345Asesabi Lutho
https://community.ebay.com/t5/Shipping/How-do-I-file-a-lost-mail-claim-for-Ebay-Standard-Envelope/td-p/31595447
You just fill the claim form out with all relevant information including your paypal address.
@mbogoman Thanks, bookmarked it for the future!
bob
Same here.
Thanks!
I've filed a few also.
It worked pretty well.
I wonder if anyone has filed a claim when an envelope was never scanned at all ? They say, 'acceptance scans' are not necessary. Well, what if the envelope never gets scanned. I've had some never scanned, yet were delivered.