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PCGS photo update

Herb_THerb_T Posts: 1,594 ✭✭✭✭✭

I recently got back an order from PCGS and 1 out of 18 did not have the TRUEVIEW photo. When I contacted PCGS this was the reply…

“Our imaging systems are going through some updates at the moment and we're trying to work through it as quickly as we can, but while it's in the process of being updated it is causing some issues that may affect you at the moment such as delays in getting the images uploaded in the timely manner you're used to. We're currently working through the images from oldest to newest and thank you for your patience while we upload these images.”

Strange that 17 photos posted and one didn’t. The one that didn’t post was in the middle of the order.

Comments

  • GoldbullyGoldbully Posts: 16,792 ✭✭✭✭✭
    edited February 10, 2024 11:43AM

    I had that happen once. It was in November of 2022. PCGS gave me a FedEx shipping label, and I sent the coin back for the TrueView image. Had coin and TrueView back in a little over 2 weeks. No charges involved.

    Edited to add: It was a four coin submission.

  • redraiderredraider Posts: 118 ✭✭✭✭

    I had 8/10 posted recently. The last 2 posted 2 weeks later.

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