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Just waited on hold at PCGS customer service for 2 hours, 3 minutes and 44 seconds…

Then, a digital voice came on to say, “No one is available, goodbye,”

Tough way to treat a customer.


  • pruebaspruebas Posts: 4,278 ✭✭✭✭✭

    I thought the automated system got your info and someone called you back?

  • tcollectstcollects Posts: 736 ✭✭✭✭

    at some point, it's kinda your fault

  • BailathaclBailathacl Posts: 1,009 ✭✭✭

    I bet all PCGS hands are on deck at the Long Beach show, which started today if I’m right.

    "The Internet? Is that thing still around??" - Homer Simpson
  • coinkatcoinkat Posts: 22,675 ✭✭✭✭✭

    Sincere apologies... Hopefully the wait did not interfere with Happy Hour...Or turn into Unhappy Two Hours

    I suspect posting a picture of a coin likely won't help... but its the thought that counts

    Experience the World through Numismatics...it's more than you can imagine.

  • AbueloAbuelo Posts: 1,755 ✭✭✭✭✭

    Why would anyone wait 2 hours? As bad as it sounds for them, what can be so important to stay 2 hours on hold? BTW rhetorical question, no need to answer.

  • MrBreezeMrBreeze Posts: 1,035 ✭✭✭
    edited February 3, 2024 5:13AM

    If you’ve called any customer service department of any business these days, you put the phone on speaker and let it run while you go about the normal business of the day. After a while, it just got interesting to see how long it would go. It didn’t affect my day in the least. I was surprised by the hangup, though.

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