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Testing eBay's New Report System

eBay seems to have updated its report-item system beginning this year. Have been testing it out on a scammer that popped up selling lots of 5 replica silver dollars from Alibaba. The scammer operates dozens of different accounts all based in up-state New York:

After reporting an item eBay now sends a prompt email thanking you for your report. Exactly 20 minutes later eBay sends a follow-up email which states: "We looked into your report and didn’t find the listing to be in violation of our policy. This determination was made by a customer service agent."

Interestingly, eBay gives the option to appeal the decision with a hyperlink in the email; this was exciting. Unfortunately, the appeal link always leads to a missing page:

Disappointing, but not surprising.

Regarding the up-state New York scammer, it seems the bogus accounts disappear after a week or so (not before cashing out, of course). It doesn't seem, however, that the new reporting system is working to remove these accounts, but rather customers post-sale who open cases. At any rate, new accounts pop-off every day - same photos, same location.

Comments

  • BarberianBarberian Posts: 2,892 ✭✭✭✭✭

    So, eBay is now sending an email that documents their decisions on the authenticity of coins? This provides a bit more transparency for accountability. Time to start another file for fake coins sold on eBay that were judged by eBay to not be in violation of their policy.

    3 rim nicks away from Good
  • CaptHenwayCaptHenway Posts: 31,437 ✭✭✭✭✭
    edited February 20, 2024 9:43AM

    THis morning I reported a seller with a normal raw 2000-P dollar who claimed it was graded by PCGS as an MS-68 Cheerios Dollar (there was such a genuine slabbed coin on the Bay recently). I got the same b.s. form letter:

    A decision was made on the listing you reported

    Hello xxxxxxxx,
    Thanks again for reporting the listing(s) you found.

    What happened:
    We looked into your report and didn’t find the listing to be in violation of our policy. This determination was made using automation or artificial intelligence.

    If you reported content that isn’t listed below, we’ll send a separate email once we’ve made a decision.

    Your reference ID:
    2-174201246028

    Here are the listings you reported that are included in this decision:
    Item: 364743154484 2000-P CHEERIOS $1 PCGS MS 68 ~ RARE LOW POP SACAGAWEA DOLLAR PROTOTYPE COIN

    Thank you for being part of the eBay community.
    Thanks,
    eBay

    Please don't reply to this message. It was sent from an address that doesn't accept incoming email.

    Numismatist. 50 year member ANA. Winner of four ANA Heath Literary Awards; three Wayte and Olga Raymond Literary Awards; Numismatist of the Year Award 2009, and Lifetime Achievement Award 2020. Winner numerous NLG Literary Awards.
  • Namvet69Namvet69 Posts: 8,596 ✭✭✭✭✭

    So the Bay did nothing. They replaced checked by AI with customer service agent.

    BST: endeavor1967, synchr, kliao, Outhaul, Donttellthewife, U1Chicago, ajaan, mCarney1173, SurfinHi, MWallace, Sandman70gt, mustanggt, Pittstate03, Lazybones, Walkerguy21D, coinandcurrency242 , thebigeng, Collectorcoins, JimTyler, USMarine6, Elkevvo, Coll3ctor, Yorkshireman, CUKevin, ranshdow, CoinHunter4, bennybravo, Centsearcher, braddick, Windycity, ZoidMeister, mirabela, JJM, RichURich, Bullsitter, jmski52

  • MFeldMFeld Posts: 11,731 ✭✭✭✭✭

    @CaptHenway said:
    THis morning I reported a seller with a normal raw 2000-P dollar who claimed it was graded by PCGS as an MS-68 Cheerios Dollar (there was such a genuine slabbed coin on the Bay recently). I got the same b.s. form letter:

    A decision was made on the listing you reported

    Hello xxxxxxxx,
    Thanks again for reporting the listing(s) you found.

    What happened:
    We looked into your report and didn’t find the listing to be in violation of our policy. This determination was made using automation or artificial intelligence.

    If you reported content that isn’t listed below, we’ll send a separate email once we’ve made a decision.

    Your reference ID:
    2-174201246028

    Here are the listings you reported that are included in this decision:
    Item: 364743154484 2000-P CHEERIOS $1 PCGS MS 68 ~ RARE LOW POP SACAGAWEA DOLLAR PROTOTYPE COIN

    Thank you for being part of the eBay community.
    Thanks,
    eBay

    Please don't reply to this message. It was sent from an address that doesn't accept incoming email.

    I've received a number of those replies, but subsequently, a fair number of the reported listings ended up being removed by eBay, anyway. I just reported the 2000-P dollar for "Keyword spamming" (of "PCGS. "MS68" and "Cheerios") - I went for a trifecta. ;)

    Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.

  • alefzeroalefzero Posts: 854 ✭✭✭✭✭

    I get these all of the time too. A lot of them are obvious scammers. Others claim TPG certification of raw "coins". This one is such an obvious fake. They (eBay) hand the responsibility for determining that it is or not to a "customer service agent". I hope some rube takes the bait and buys it and causes all sorts of heartache for eBay.

    https://ebay.com/itm/395214545911

  • jesbrokenjesbroken Posts: 9,037 ✭✭✭✭✭

    After hearing about the new AI tech that ebay was using, I decided to try them out. I purchased a Morgan$ that turned out to be counterfeit. I requested a refund and provided photos of why it was counterfeit and within hours I was refunded my money and they said 3 day wait for the bank to process the funds and my bank had the funds within hours. This was in the last 10 days. They did listen to my proof and made a reasonable call, so maybe all is not lost.
    Jim


    When a man who is honestly mistaken hears the truth, he will either quit being mistaken or cease to be honest....Abraham Lincoln

    Patriotism is supporting your country all the time, and your government when it deserves it.....Mark Twain
  • lkeneficlkenefic Posts: 7,623 ✭✭✭✭✭

    @alefzero said:
    I get these all of the time too. A lot of them are obvious scammers. Others claim TPG certification of raw "coins". This one is such an obvious fake. They (eBay) hand the responsibility for determining that it is or not to a "customer service agent". I hope some rube takes the bait and buys it and causes all sorts of heartache for eBay.

    https://ebay.com/itm/395214545911

    Maybe they hired Hellen Keller to be their new Customer Service Agent...

    Collecting: Dansco 7070; Middle Date Large Cents (VF-AU); Box of 20;

    Successful BST transactions with: SilverEagles92; Ahrensdad; Smitty; GregHansen; Lablade; Mercury10c; copperflopper; whatsup; KISHU1; scrapman1077, crispy, canadanz, smallchange, robkool, Mission16, ranshdow, ibzman350, Fallguy, Collectorcoins, SurfinxHI, jwitten, Walkerguy21D, dsessom.

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