Testing eBay's New Report System

supercheezed

eBay seems to have updated its report-item system beginning this year. Have been testing it out on a scammer that popped up selling lots of 5 replica silver dollars from Alibaba. The scammer operates dozens of different accounts all based in up-state New York:

After reporting an item eBay now sends a prompt email thanking you for your report. Exactly 20 minutes later eBay sends a follow-up email which states: "We looked into your report and didn’t find the listing to be in violation of our policy. This determination was made by a customer service agent."

Interestingly, eBay gives the option to appeal the decision with a hyperlink in the email; this was exciting. Unfortunately, the appeal link always leads to a missing page:

Disappointing, but not surprising.

Regarding the up-state New York scammer, it seems the bogus accounts disappear after a week or so (not before cashing out, of course). It doesn't seem, however, that the new reporting system is working to remove these accounts, but rather customers post-sale who open cases. At any rate, new accounts pop-off every day - same photos, same location.

Barberian

So, eBay is now sending an email that documents their decisions on the authenticity of coins? This provides a bit more transparency for accountability. Time to start another file for fake coins sold on eBay that were judged by eBay to not be in violation of their policy.

CaptHenway

THis morning I reported a seller with a normal raw 2000-P dollar who claimed it was graded by PCGS as an MS-68 Cheerios Dollar (there was such a genuine slabbed coin on the Bay recently). I got the same b.s. form letter:

A decision was made on the listing you reported

Hello xxxxxxxx,
Thanks again for reporting the listing(s) you found.

What happened:
We looked into your report and didn’t find the listing to be in violation of our policy. This determination was made using automation or artificial intelligence.

If you reported content that isn’t listed below, we’ll send a separate email once we’ve made a decision.

Your reference ID:
2-174201246028

Here are the listings you reported that are included in this decision:
Item: 364743154484 2000-P CHEERIOS $1 PCGS MS 68 ~ RARE LOW POP SACAGAWEA DOLLAR PROTOTYPE COIN

Thank you for being part of the eBay community.
Thanks,
eBay

Please don't reply to this message. It was sent from an address that doesn't accept incoming email.

Namvet69

So the Bay did nothing. They replaced checked by AI with customer service agent.

MFeld

@CaptHenway said:
THis morning I reported a seller with a normal raw 2000-P dollar who claimed it was graded by PCGS as an MS-68 Cheerios Dollar (there was such a genuine slabbed coin on the Bay recently). I got the same b.s. form letter:

A decision was made on the listing you reported

Hello xxxxxxxx,
Thanks again for reporting the listing(s) you found.

What happened:
We looked into your report and didn’t find the listing to be in violation of our policy. This determination was made using automation or artificial intelligence.

If you reported content that isn’t listed below, we’ll send a separate email once we’ve made a decision.

Your reference ID:
2-174201246028

Here are the listings you reported that are included in this decision:
Item: 364743154484 2000-P CHEERIOS $1 PCGS MS 68 ~ RARE LOW POP SACAGAWEA DOLLAR PROTOTYPE COIN

Thank you for being part of the eBay community.
Thanks,
eBay

Please don't reply to this message. It was sent from an address that doesn't accept incoming email.

I've received a number of those replies, but subsequently, a fair number of the reported listings ended up being removed by eBay, anyway. I just reported the 2000-P dollar for "Keyword spamming" (of "PCGS. "MS68" and "Cheerios") - I went for a trifecta.

alefzero

I get these all of the time too. A lot of them are obvious scammers. Others claim TPG certification of raw "coins". This one is such an obvious fake. They (eBay) hand the responsibility for determining that it is or not to a "customer service agent". I hope some rube takes the bait and buys it and causes all sorts of heartache for eBay.

https://ebay.com/itm/395214545911

jesbroken

After hearing about the new AI tech that ebay was using, I decided to try them out. I purchased a Morgan$ that turned out to be counterfeit. I requested a refund and provided photos of why it was counterfeit and within hours I was refunded my money and they said 3 day wait for the bank to process the funds and my bank had the funds within hours. This was in the last 10 days. They did listen to my proof and made a reasonable call, so maybe all is not lost.
Jim

lkenefic

@alefzero said:
I get these all of the time too. A lot of them are obvious scammers. Others claim TPG certification of raw "coins". This one is such an obvious fake. They (eBay) hand the responsibility for determining that it is or not to a "customer service agent". I hope some rube takes the bait and buys it and causes all sorts of heartache for eBay.

https://ebay.com/itm/395214545911

Maybe they hired Hellen Keller to be their new Customer Service Agent...