Testing eBay's New Report System
eBay seems to have updated its report-item system beginning this year. Have been testing it out on a scammer that popped up selling lots of 5 replica silver dollars from Alibaba. The scammer operates dozens of different accounts all based in up-state New York:
After reporting an item eBay now sends a prompt email thanking you for your report. Exactly 20 minutes later eBay sends a follow-up email which states: "We looked into your report and didn’t find the listing to be in violation of our policy. This determination was made by a customer service agent."
Interestingly, eBay gives the option to appeal the decision with a hyperlink in the email; this was exciting. Unfortunately, the appeal link always leads to a missing page:
Disappointing, but not surprising.
Regarding the up-state New York scammer, it seems the bogus accounts disappear after a week or so (not before cashing out, of course). It doesn't seem, however, that the new reporting system is working to remove these accounts, but rather customers post-sale who open cases. At any rate, new accounts pop-off every day - same photos, same location.