A NEW USPS SNAFU
BAJJERFAN
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A few says ago I ordered an item from a business in Jacksonville, FL. A couple days 01/29/24, ago I got an email with a tracking number. The tracking # says delivered in Jacksonville, FL, on 01/29/24. Apparently the postal worker who picked up that business's packages that day entered them as delivered instead of accepted.
Anyone here ever had that happen? If so, how was it handled? I am going to ask at my PO shortly. I would ask "if it happened here how would you handle it?"
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I mailed a Registered & Insured $7,000 package from a contract location (not an official) post office. The next day, tracking said, “Delivered, picked up by individual” at the main P.O. Downtown.
Apparently, a less-than-fully-trained clerk posted the wrong status when a courier came to pick up the package to take it to the main office.
The package was delivered about 3 weeks later, but USPS was of zero help for the whole 3 weeks.
I knew it would happen.
Seller is responsible to deliver to the address you provided. Since USPS shows it was not delivered to your address (wrong zip-code) I would ask the seller to either refund or for the seller to follow up with USPS.
Snail mail is very very hard to predict whether they will decide To Do their job that day or just operate as a normal and take a Coke and smoke. Break all day. Even if you send a priority mail with a tracking number there is no guarantee that the employees are going To Do their job,or even scan the package when it goes from place to place. Substitute carriers. Are the worse
I had one refuse to deliver a package, had a package delivered that had been cut open and delivered w/o the coins
I even had a Carrier deliver a package that they signed Jane Smith as been the person the package was signed by (she doesn't live at my house or neighborhood). USPS has big problems and won' even Do anything about it either. You will have to get a case # and hope they will investigate the delivery. GOOD LUCK.
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I think you've been hacked...
It was one of those sellers who felt that they had no duty beyond presenting the package to a shipper. Fortunately, they usps found their booboo and fixed it and the package [at least in the PO system] shows it's on its way. If it happens to you, just relax and it will get there.
Always remember that scans are GPS'ed. They will be able to tell exactly where it was scanned "Delivered".
The PO won't tell you where it was delivered, but they will know if it's delivered to the address it was mailed to.
I have yet to hack myself. You funny Guy. Ha Ha. JWP
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They can even tell if the carrier was on the street or your doorstep when it was scanned. I've heard that some scan everything delivered before they head out rendering the GPS data useless. I've been told by one carrier that they have to reconcile every scanable item upon return from their route; what was delivered, what was brought back, notices left, etc.
I was a rural Carrier for 31 years. The carrier is taking a huge risk by scanning "Delivered" in the office. Some districts are stricter than others. The district that I worked in was #1 or #2 in every nationwide category that measured delivery efficiency. We would have never gotten away with doing that. Would have received discipline and could eventually lose our job.
@MWallace I was just wondering if it is just an issue in certain parts of the country. I am in Western Mass and I have NEVER had a package pre-scanned before they were at my door step, EVER. That goes for my usual postal carrier, fill-ins or temporary help.
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Yes. That's what I was trying to say but I don't think I worded it well. Some districts are more by the book than others. We had a carrier that tried just that, i.e. scanning everything before they left the office. They only did it for a few days. 200 or so packages were showing that they were all being delivered to the same spot everyday. It wasn't hard for even management
to figure it out. The carrier was told to not do it anymore.
If this is happening to anyone, just call the Postmaster (never a clerk or supervisor) to inquire why your package was scanned delivered, for example, at 9AM but not actually delivered until 3PM. Or even better, call and say that the delivery confirmation says it was delivered at 9AM and it's 11AM and you don't have it.
I'm tired this evening. My old brain isn't functioning well.
I hope that made sense.
@MWallace Thanks for your insight. Your information clears a lot of questions that I have brought up with my local postmaster. It just never helped at my post office. My post office is awful, hopefully everyone else has a better post office than I do. Thanks Mike
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I know there are slack post offices. Not all are like that. It starts with the postmaster. If they're slack, surely many of the clerks and carriers will be.
I always hate hearing about bad postal workers. It puts a bad light on all of us. I come from a generation that overall has a better work ethic than generations since.
I have been getting great service for the most part, but the issue in my opening post was a new one for me. Thankfully there was an easy fix as opposed to say getting a new tracking number. I hear of people here and on other boards getting their items delivered to a wrong address with seemingly no way to tell what the wrong address was and relying on the recipient's honesty. A gps reading would have solved that.
I had a P.O. Box at a station for over 50 years. It got so bad that I could not deal with the clowns any longer. I got a box at a different station last year and the service is great.
I go on usps.com and open a case with problem deliveries and scans. Usually I'll get a helpful person call me in a timely manner.
I had that happen once where the initial scan at the post office was done by mistake as a delivery scan. The package said delivered on the first day but then the next scans showed up as it traveled and it finally made it to the right place.
I had a couple different priority packages scanned as non deliverable no forwarding address left. Return to sender during the holidays. To my P.O. Box. Both times in the am tracking showed out for delivery. Then that same night after post office closed for the day they were scanned non deliverable.
Went to PO next day and clerk found it waiting to be sorted and put in boxes. I guess they were backed up and the person scanning thought that was a good way to delay the delivery date. She told me they had a bunch of us come in panicked about it. Not the usual person who does the boxes. She’s a rockstar.
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In my experience the USPS service has improved dramatically under Dejoy.
He made some dramatic changes in 2021 and 2022 and has improved the accountability and service efficiency of USPS.
Your latest experience documents this by how the "problem" fixed itself through their processing and tracking systems.
I know he took a lot of heat for these changes but they seem to be working in my opinion. 😎
My latest Registered package.
9;00 am, got email saying package available for pickup. Got there and the clerk said she didn't have it. She said it was out for delivery. Went home and waited.
2:00 pm, got email saying DELIVERED, LEFT WITH INDIVIDUAL at 12:12 pm. That was total BS, never came to my house.
2:30 pm, I go looking for mailman and found him. I ask if he delivered any Registered package and he said "no, I don't have any registered packages".
I'm thinking, somebody has my coins and it's not me. I was freaking out.
4:30pm, I go to post office and the same clerk said the driver just got back and he has your package.
I ask, how can he have it if it was delivered and left with an individual.......crickets.
The next day I went to the main USPS and got a POB. Sent out 2 test letters and a 9 x 12 mailer to my POB from 3 different post offices. One test letter and the 9 x 12 arrived but one letter never delivered. It was handled by the post office I was having trouble with.
It's been hell in Houston lately:
https://www.khou.com/article/news/local/houston-usps-mail-delays/285-a6b283d2-dcbe-4a11-9399-9b6b84c81c1a
Wow....I guess it's a YMMV situation...🤔
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Had a Priority package sit in the North Houston center for 11 days before delivering 23 miles away.
We have a very small rural post ofc here. We also have a good carrier. We got to talking about trkg packages a while back. He says trying to follow the tracking system on-line can sometimes be a joke. If I see a package out for delivery or delivered and it doesn't show that day, I usually give it a couple days. Our packages will sometimes come a day before it shows being out for delivery or sometimes a day or two after. Lol
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Supposedly they update tracking every 24 hours, but mine still shows as delivered. The postal gent said it was updated on theirs so that's good for me. Funny how some tracking numbers are quickly entered into your informed delivery portal and others aren't.
Consider the source....................
Pete
Item delivered today.
Kind of a unique situation for me. I was looking out the window one day and witnessed the neighbor kid get their mail, then opened my mailbox. I think I made him Pee himself when I went out the door screaming at him. I stopped his dad when he came home later. Dad denied it and started to get aggressive. He almost got himself seriously hurt. Told the postmaster, he offered to hold all packages at the P.O. Mailman just delivers letters. I stop every 3rd day and always remember him at Christmas. Been several years now and never have a problem since.
Had that happen before, where it occurs frequently, is the customer ahead of you is picking up and your dropping off, and they dont clear the transaction. Problem is , once they scan as delivered, usually it will not correct down stream in system once package is scanned again, will still show the incorrect delivery, last one I had luckily was a good repeat customer and they new what had happened and got it, but somebody could use this against you and claim they didnt get it.
In this case the carrier who picked up the packages scanned a lot or all of them that way. Was probably easier to get it corrected. Anyway it's correct in the usps system, but not in the tracking system available to plebes.
You will need to call or visit your local PO and have them look into it. The PO facility that picked it up should still have it.
If your comment was directed at me, I've had mostly darn good service from the USPS over the years and rarely if ever bashed them. Most of what I've posted about them has been factually correct.
It wasn't directed at you. It was directed at the Postal Service.
I wouldn.t make a comment like that about anybody.
Pete