Recent experience purchasing 2 oz silve coin "Girl with Pearl Earrings"

Christopher2024

I am sharing my recent experience ordering a coin from a reputable coin company so people would be more alerted about what you may get into.

Several months ago, I ordered the 2-oz silver coin “Girls with Pearl Earrings” from Powercoin with excitement and anticipation, not knowing that I had run into a nightmare.

The order was made on 13 Sep 2023, and the coin arrived on 26 Oct 2023. Upon inspection, there was deflection in several places without the capsule opening. I was disappointed and immediately reported it to Powercoin's support department. The company's internal communication was chaotic, and my complaint was not passed on to the logistics department until Dec 2023. During these two months, I was told by the staff in the support department that my complaint was related to the logistics department, but obviously, I was deceived by the staff. Finally, by Dec 2023, I was able to reach the logistics department and follow the instructions to return the defective coin to the company. At the same time, I requested to return the coin and had a replacement. I made the same request again for a few more times through email. The company received the deflected coin in January 2024, and I was told I would receive a replacement soon. However, the company has let me down again. I was told later that there would be no replacement and I could only receive vouchers from the company.

I was filled with excitement and anticipation when I ordered the coin from a big and “reputable” company, Powercoin, and I ended up with frustration, shock, and disbelief as to how a big and reputable company would give her customer such kind of treatment.

The deflective-replacement matter crosses over from 26 Oct to 17 Jan, a total of 3 months, and this is how Powercoin would handle a customer and resolve the matter.

MsMorrisine

never heard of powercoin

jmski52

Welcome to the forums.

I’ve never heard of that company. Ever.

We’re you buying the coin as an investment in silver, as a collectible or as a novelty?

This company doesn’t sound like a legitimate coin or bullion dealer to me. How did you come to do business with them?

derryb

Stick with the reputable dealers

horseyride

Ordered several $2k+ coins from them, never had an issue, and once shipping, arrived from overseas in 1-2 days

blitzdude

Powercoin is based in Italy. There certainly would be delays in shipping and even communication dealing with a coin company on another continent. In the future I would advise transacting with companies based in the US, especially if you are going to do so online. Not saying that there are not good reliable international companies, but it would certainly save you some future headaches. RGDS!

MsMorrisine

@derryb said:
Stick with the reputable dealers

i looked around. they are using a .it tld

and then only a few sellers even carry it.

considering you notified them right away, i would hope they refund under this:

THE RIGHT OF WITHDRAWAL DOES NOT APPLY TO THE FOLLOWING CONTRACTS:
In case of defective product conformity pursuant to article 129 of the Consumption Code, the legal warranty referred to in Articles 130 and 132 of the Consumption Code will apply. You have the right to repair, without expense, the conformity of the goods by repair or replacement. In the event that such remedies fail, you are entitled to an appropriate reduction in the price or termination of the contract. You will not be subject to these rights if you fail to report to Power Coin within 2 months from the date you discovered the defect.

it's a risk to deal with companies outside your home country, which i am assuming is the case from the ship times. .it is not run by idiots but you have to deal with them on their terms. knowing their laws and return policy beforehand will have to be in all our notes in the future. the ship times and "rules" cause me to hesitate buying outside my home.

now, after all that, i once disputed a charge on a deposit from over 6 months before. once i showed the cc company it was a deposit and the emails showing bad faith practices, I got a chargeback. I don't think powercoin is actin in bad faith but tat 2 months to report a defective product gives you some time to dispute it with a cc company 5 months past, if the cc company bends their chargeback time rule.