Schockiert und Enttäuscht
Shocked and Disappointed. Unbelievably, I received an order from a prominent German vendor where two medals were placed in a single flip, for shipment. Though each medal was in a separate pocket, because of their size, the edges of the medals were in contact during shipment. I guess it was worth the risk of damage to save the cost of one flip for each medal.
I shot off a stiffly worded email and will see if there is a response.