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Does Customer Service Still Answer Phone Calls?

I always get a message to call back later in the day or tomorrow and to fill out the on line request. Well, I filled out the online request days ago and heard nothing back. Is anyone still home? Do they even care about their customers anymore? I tried calling at 8:30AM PST. Maybe I need to call at 7AM like calling in to win a radio station prize. Has anyone gotten a person when they call?


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