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Shoutout to GreatCollections!
124Spider
Posts: 848 ✭✭✭✭✭
Hi,
We all complain from time to time about service we have received. So it's only fair to give kudos when earned.
I bought two coins last night on GC. As usual, they immediately acknowledged my purchases, and provided an invoice. I paid last night (using e-check).
At 10:13 am this morning, 16 hours after I bought them Sunday night, they have shipped (in fact, of course, the label has been created, and it likely will ship later today).
That's service!
Mark
15
Comments
Ian and his team are top notch!
My Collection of Old Holders
Never a slave to one plastic brand will I ever be.
GC is the best.
No doubt. Won a Blay Lincoln last night and emailed Ian with a question and a shipping hold request. By the time I woke up this morning, I had a response and confirmation of the hold request.
Not sure how he stays on top of everything but he does.
Tim
I've been bidding on GC and winning a few times a month for a couple years now. Always get an email on Mondays saying my order is confirmed. A 2nd email saying my item is shipped with a tracking number. Depending on the method I choose to ship, it's usually here on Wednesday ( Ohio ) or if lower value items I receive it the following Monday. Never have I had any problems. My go to company.
I have always received exceptional service from Ian, Raeleen and the rest of the gang at GC
“I may not believe in myself but I believe in what I’m doing” ~Jimmy Page~
My Full Walker Registry Set (1916-1947)
https://www.ngccoin.com/registry/competitive-sets/16292/
I buy about 5 coins a month from Great Collections they are fantastic to work with quick replies to any questions and super fast shipping.
Bought two last night from a board member's consignment. Looking forward to my newbs from the green island.
The best auction company I've had the pleasure to work with, great service!
Mike
My Indians
Danco Set
GreatCollections has differentiated themselves with incredible customer service and I have no doubt that is why they have taken and will continue to take marketshare. Every interaction I’ve ever had with them has been positive, and their service is almost unanimously praised on this forum, which is truly remarkable. Congratulations to them for building a great business that is a true asset to this hobby and community.
Nothing is as expensive as free money.
My auction winnings have shipped as well! That is fast,,,,,
Just did a 23 coin auction with them last week . . . superb results and consummately professional. Customer service is without a doubt . . . .the best in the industry.
I am readying another 12 coins to sell off again in the next few weeks . . .
Drunner
Great company!
Sunshine Rare Coins
sunshinecoins.com/store/c1/Featured_Products.html
I love GC!
You meant GreatCompany 😂
Follow me on MyCollect!
I sent an email to Raeleen and Ian nearly two hours ago and still no response. I think they are starting to slip.
There is only one direction to go when one is on top of the world and the slopes are slippery.
Tim
fedex or USPS 2 day ?
USPS. FedEx is a disaster delivering to my house when a signature is required. It's supposed to arrive Friday.
It's also a big plus if any GC problems are mentioned on this forum Ian will join the discussion to help with a solution.
"When they can't find anything wrong with you, they create it!"
They need to do better images, at least include the POP's. I find myself going to 4 different web sites doing the research for each coin. There are no auction descriptions. I do appreciate they let you take notes on coins in your watch list so I can just cut and paste relevant info. It was simple getting an LOC with them with some references so that worked well. IMO, I will use Legend or Heritage for my high end stuff.
FedEx signature confirmation is a great service if you'd like your coins stolen off your porch. They don't even bother to check if you're home, let alone obtain your signature.
Agree with you about better images especially on smaller coins but someone, either buyer or seller, will pay for more detailed information.
It's a testament that Blay chose them.
I have not bid on anything for a long while, but on Sunday I won a Blay. I had to reestablish my account because it has been so long and I forgot everything. I contacted them Sunday morning to re-establish and they did it in minutes. Their customer service is without out a doubt sensational.
To me they are run by people that are accessible and knowledgable and easy to speak with. There is no way any other auction house would have got me up and running as to not miss out on the immediate auction. They are like a small caring family owned company that is down to earth and aims to please.
I can tell you that their bidding program is simple and exceptional to use, no issues in the least.
I would call them the perfect boutique auction house that is big enough to handle any and all types of clients but carries itself small enough to afford super exceptional personalized service.
It appears all the auction houses out there should beware, GC is taking over, and that's a good thing for us.
Quick follow-up. Heard from Raeleen early this morning and they agreed to my special request.
“Over and Above” should be their company slogan.
Tim