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A story about PCGS Customer service.

Tom147Tom147 Posts: 1,293 ✭✭✭✭✭

It may be a little long but the problem has been going on for 3 months. Started back in August and is now resolved. At the ANA in Pittsburgh I had 3 submissions from my # 3 silver fb Roosevelt dime Registry set. 25 coins total under reconsideration. My priority was to get my entire set Trueviewed. 15 were not, the other 10 I put together the night before the show as a 3rd submission hoping to maybe pickup a + here or there. Understand all of my Roosies are top pop or at most 1 point below top pop.
The customer rep knew my priority was the Trueview. Forms were filled out prior to the show. Trueview boxes were checked. The CS rep told me " under the GoldShield, Trueview is included " She drew a line down through, crossing out the Trueview boxes. O.K. A little over a thousand in fees. 1 month later, submissions are back, no upgrades which I understand, shows consistancy in grading. Two weeks go by and NO TRUEVIEW PICTURES. A phone call to CS, then I'm told " under reconsideration, no Trueviews unless they upgrade " I was not told that on placing my submissions, the CS knew my priority. NOT HAPPY AT ALL. Over a grand and nothing to show for it.
An email was sent to PCGS explaining the situation, I then received a reply from Stephanie Diaz who is the Asst. manager of customer care. PCGS sent me a shipping label. My 15 coins were resubmitted, Trueview pictures taken,coins were reholdered with Pedigrees, and are arriving today AT NO COST TO ME. I couldn't be happier. Change TPG services ? Not on your life. Way to step Stephanie and our hosts.


  • labloverlablover Posts: 3,509 ✭✭✭✭✭

    Regardless of what some may say, PCGS Customer Service rocks! Any issues I've had, and those are so few, they have always come through. Hats off to PCGS for the outstanding service they have shown you, and me.

    BIG Golf Clap to PCGS...

    "If there are no dogs in Heaven, then when I die I want to go where they went." Will Rogers
  • Tom147Tom147 Posts: 1,293 ✭✭✭✭✭

    They've been excellent in the past. First issue I've ever had with them and they more than made it right. I would have been fine with in-slab pictures. A PCGS fan for life right here.

  • MartinMartin Posts: 744 ✭✭✭✭

    Sorry nothing upgraded. Glad they made it correct for you also.
    Happy collecting fellow dime guy


  • Tom147Tom147 Posts: 1,293 ✭✭✭✭✭

    Thank you Martin. Just going through my Registry sets. Looks like I'm as high as I can go in the rankings and I'm O.K. with that. Still searching and upgrading. One dime at a time.

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