C'mon PSA

pab1969 · October 1, 2023 4:36AM

How does this get approved with all the checks and balances it takes before it is shipped? I mean a simple error like this should have been caught. It is not even remotely close, not even his middle name. Now it is on me to try to get a hold of someone at PSA to correct their error this, but no one there responds to emails anymore and if I don't call the 1-800 number by 10:01 pacific time, I'm S,O.L.

PaulMaul · October 1, 2023 4:41AM

I don’t understand how that’s even possible. I thought they used some kind of drop down menu, so that if the card number were correct, everything else was automatic.

BBBrkrr · October 1, 2023 6:37AM

AI run amok.

Harnessracing · October 1, 2023 6:57AM

QA is non existent, the QA levels are for their photos. Not grade quality or label correctness.

stevek · October 1, 2023 8:39AM

I think the descendants of Leroy Anton might be surprised to see that he was still playing professional baseball in 1961. 😉

Kind of intriguingly interesting that both players sort of look alike, and both cards are of California baseball teams. 🤔

craig44 · October 1, 2023 8:52AM

oh boy, that is unfortunate. I hope PSA takes good care of you. I would hope a couple of free grading vouchers come your way for your trouble.

pab1969 · October 1, 2023 1:35PM

@craig44 said:
oh boy, that is unfortunate. I hope PSA takes good care of you. I would hope a couple of free grading vouchers come your way for your trouble.

Thanks, but I would be happy with free shipping to and from PSA to correct the error. Trying to get through to somebody is a royal pain.

burghman · October 1, 2023 3:10PM

Isn’t this what the Customer Request Center is for? Fill out a Label Correction request, provide pictures, and I’ve heard that PSA covers all costs including shipping. Still an avoidable mistake, but you shouldn’t have to call or email.

https://www.psacard.com/myaccount/customerrequestcenter

ndleo · October 1, 2023 4:29PM

@burghman said:
Isn’t this what the Customer Request Center is for? Fill out a Label Correction request, provide pictures, and I’ve heard that PSA covers all costs including shipping. Still an avoidable mistake, but you shouldn’t have to call or email.

https://www.psacard.com/myaccount/customerrequestcenter

The response can be slow but this process works to correct these types of errors.

BBBrkrr · October 1, 2023 4:36PM

@ndleo said:

@burghman said:
Isn’t this what the Customer Request Center is for? Fill out a Label Correction request, provide pictures, and I’ve heard that PSA covers all costs including shipping. Still an avoidable mistake, but you shouldn’t have to call or email.

https://www.psacard.com/myaccount/customerrequestcenter

The response can be slow but this process works to correct these types of errors.

Yes they do. I’ve had a couple issues this year and they took care of it all.

This is the way to go.

Harnessracing · October 1, 2023 11:34PM

Plus who knows how many days

pab1969 · October 2, 2023 12:22PM

@burghman said:
Isn’t this what the Customer Request Center is for? Fill out a Label Correction request, provide pictures, and I’ve heard that PSA covers all costs including shipping. Still an avoidable mistake, but you shouldn’t have to call or email.

https://www.psacard.com/myaccount/customerrequestcenter

Thank you very much. I did not know about this service. This is why I am grateful to the members of this board. Had you not informed me of this I would still be trying to call them.

PSA_Gabriel · October 2, 2023 1:09PM

Hi @pab1969, I'm sorry to see your cert was labeled incorrectly

..and I'm also sorry about our current response times - we're doing our best to work through an influx of emails that we have received within the last month. However, I'm pleased to see that you were able to successfully submit a "Label Correction Request" so that we can get this corrected for you. A big shoutout to to all the members of this board (especially @burghman) who helped @pab1969 out - WE APPRECIATE YOU!