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C'mon PSA

How does this get approved with all the checks and balances it takes before it is shipped? I mean a simple error like this should have been caught. It is not even remotely close, not even his middle name. Now it is on me to try to get a hold of someone at PSA to correct their error this, but no one there responds to emails anymore and if I don't call the 1-800 number by 10:01 pacific time, I'm S,O.L.

Comments

  • PaulMaulPaulMaul Posts: 4,670 ✭✭✭✭✭

    I don’t understand how that’s even possible. I thought they used some kind of drop down menu, so that if the card number were correct, everything else was automatic.

  • BBBrkrrBBBrkrr Posts: 888 ✭✭✭✭✭

    AI run amok. >:)

  • HarnessracingHarnessracing Posts: 279 ✭✭✭

    QA is non existent, the QA levels are for their photos. Not grade quality or label correctness.

  • stevekstevek Posts: 27,442 ✭✭✭✭✭

    I think the descendants of Leroy Anton might be surprised to see that he was still playing professional baseball in 1961. 😉

    Kind of intriguingly interesting that both players sort of look alike, and both cards are of California baseball teams. 🤔

  • craig44craig44 Posts: 10,230 ✭✭✭✭✭

    oh boy, that is unfortunate. I hope PSA takes good care of you. I would hope a couple of free grading vouchers come your way for your trouble.

    George Brett, Bobby Orr and Terry Bradshaw.

  • pab1969pab1969 Posts: 1,053 ✭✭✭✭✭

    @craig44 said:
    oh boy, that is unfortunate. I hope PSA takes good care of you. I would hope a couple of free grading vouchers come your way for your trouble.

    Thanks, but I would be happy with free shipping to and from PSA to correct the error. Trying to get through to somebody is a royal pain.

  • burghmanburghman Posts: 792 ✭✭✭✭

    Isn’t this what the Customer Request Center is for? Fill out a Label Correction request, provide pictures, and I’ve heard that PSA covers all costs including shipping. Still an avoidable mistake, but you shouldn’t have to call or email.

    https://www.psacard.com/myaccount/customerrequestcenter

    Jim

  • ndleondleo Posts: 4,039 ✭✭✭✭✭

    @burghman said:
    Isn’t this what the Customer Request Center is for? Fill out a Label Correction request, provide pictures, and I’ve heard that PSA covers all costs including shipping. Still an avoidable mistake, but you shouldn’t have to call or email.

    https://www.psacard.com/myaccount/customerrequestcenter

    The response can be slow but this process works to correct these types of errors.

    Mike
  • BBBrkrrBBBrkrr Posts: 888 ✭✭✭✭✭

    @ndleo said:

    @burghman said:
    Isn’t this what the Customer Request Center is for? Fill out a Label Correction request, provide pictures, and I’ve heard that PSA covers all costs including shipping. Still an avoidable mistake, but you shouldn’t have to call or email.

    https://www.psacard.com/myaccount/customerrequestcenter

    The response can be slow but this process works to correct these types of errors.

    Yes they do. I’ve had a couple issues this year and they took care of it all.

    This is the way to go.

  • HarnessracingHarnessracing Posts: 279 ✭✭✭

    Plus who knows how many days

  • pab1969pab1969 Posts: 1,053 ✭✭✭✭✭

    @burghman said:
    Isn’t this what the Customer Request Center is for? Fill out a Label Correction request, provide pictures, and I’ve heard that PSA covers all costs including shipping. Still an avoidable mistake, but you shouldn’t have to call or email.

    https://www.psacard.com/myaccount/customerrequestcenter

    Thank you very much. I did not know about this service. This is why I am grateful to the members of this board. Had you not informed me of this I would still be trying to call them.

  • baseballfanbaseballfan Posts: 5,446 ✭✭✭

    Good news for you

    nice slab

    Fred

    collecting RAW Topps baseball cards 1952 Highs to 1972. looking for collector grade (somewhere between psa 4-7 condition). let me know what you have, I'll take it, I want to finish sets, I must have something you can use for trade.

    looking for Topps 71-72 hi's-62-53-54-55-59, I have these sets started

  • That is good news and a decent turn-around time.
    Even on an inexpensive card it is good they took their error seriously.

    Rebirth. Renewal. Transformation.

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