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PSA Vault help

Hi All

I’m in the UK and have just signed up to the vault. I buy a lot of raw cards in the US and thought to save the import fees, just send them direct to my vault. I have now discovered that the vault is only for graded cards. I have tried to contact PSA via email with no response and have tried to call, but the number is out of service. I really need a bit of help, as my cards have been delivered to an address but I have no idea where they physically are. Thanks in advance.


  • RufussCkingstonRufussCkingston Posts: 1,443 ✭✭✭✭

    When you say you sent them an email, was it to [email protected]? Can take over a week to get a response, when did you email them?

    If you are trying to dial the (800) number from UK, then I could see why it is not connecting as that # only works in the USA. You need to call Santa Ana or New Jersey local number ( I imagine there is one on the website somewhere)

  • hankcaddyhankcaddy Posts: 1,082 ✭✭✭✭✭

    currently collecting baseball of
    2004 spx
    1989 topps psa 10
    1959 phillies
    Phillies of the 70's
  • Thanks all. The outside US number was (949) 833-8824 as listed on their website, but I’ll try the one you’ve supplied on Monday. I really hope the cards haven’t been lost. Thanks once again.

  • RonSportscardsRonSportscards Posts: 734 ✭✭✭✭

    Site Support: [email protected]
    Collectors Vault: [email protected]
    PSA: [email protected]
    Goldin Support: [email protected]

    Corporate Headquarters

    1610 E. St Andrew Place
    Santa Ana, CA 92705
    In The United States
    +1 800.355.3594

    +1 949.567.1234

  • Hi @rogerroger11, I'm sorry you were having trouble connecting with a member of our Customer Care team. I responded to your inquiry and will continuing working with you personally via email to resolve this matter as quickly as possible. Once again, sorry for the delay - we have experienced a high volume of emails within the last couple of weeks that we are currently working through. Talk to you soon! :)

    Questions? We have the answers - [email protected] / 800-325-1121

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