PSA Vault help

rogerroger11

Hi All

I’m in the UK and have just signed up to the vault. I buy a lot of raw cards in the US and thought to save the import fees, just send them direct to my vault. I have now discovered that the vault is only for graded cards. I have tried to contact PSA via email with no response and have tried to call, but the number is out of service. I really need a bit of help, as my cards have been delivered to an address but I have no idea where they physically are. Thanks in advance.

RufussCkingston

When you say you sent them an email, was it to info@psacard.com? Can take over a week to get a response, when did you email them?

If you are trying to dial the (800) number from UK, then I could see why it is not connecting as that # only works in the USA. You need to call Santa Ana or New Jersey local number ( I imagine there is one on the website somewhere)

hankcaddy

rogerroger11

Thanks all. The outside US number was (949) 833-8824 as listed on their website, but I’ll try the one you’ve supplied on Monday. I really hope the cards haven’t been lost. Thanks once again.

RonSportscards

Site Support: info@collectors.com
Collectors Vault: vault@collectors.com
PSA: info@psacard.com
Goldin Support: support@goldin.co

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Corporate Headquarters

1610 E. St Andrew Place
Santa Ana, CA 92705
In The United States
+1 800.355.3594

International
+1 949.567.1234

PSA_Gabriel

Hi @rogerroger11, I'm sorry you were having trouble connecting with a member of our Customer Care team. I responded to your inquiry and will continuing working with you personally via email to resolve this matter as quickly as possible. Once again, sorry for the delay - we have experienced a high volume of emails within the last couple of weeks that we are currently working through. Talk to you soon!