Set Registry customer service phone number not working!

RLSnapper

I had a question about releasing a cert. The 18778881318 phone number rings a couple times then gives me a couldn't connect message. This has been going on for 2 days now. Can someone try to see if it's just me or if the number is down. Thanks.

Tom147

I just called registry myself. " No one is available to take your call. Please leave a message " I asked for a callback & left my number. We'll see what happens.

Vandaleak_Collection

Good luck getting any response. I have been waiting for a response to an email for a long time. I have chased and chased and nothing in response at all. The last email I got was on 4 August where I was told ‘I am not ignoring you’. They clearly now are. I have had requests open since early June. A set request pending since April. It’s a total joke at the moment. This is all relevant to world coin sets so perhaps they prioritise US coins?

TomB

@Vandaleak_Collection said:
Good luck getting any response. I have been waiting for a response to an email for a long time. I have chased and chased and nothing in response at all. The last email I got was on 4 August where I was told ‘I am not ignoring you’. They clearly now are. I have had requests open since early June. A set request pending since April. It’s a total joke at the moment. This is all relevant to world coin sets so perhaps they prioritise US coins?

I would imagine that like many companies, they prioritize money at the expense of service and personnel. Just a guess, but that appears to be a common thread amongst many businesses.

Vandaleak_Collection

@TomB said:

@Vandaleak_Collection said:
Good luck getting any response. I have been waiting for a response to an email for a long time. I have chased and chased and nothing in response at all. The last email I got was on 4 August where I was told ‘I am not ignoring you’. They clearly now are. I have had requests open since early June. A set request pending since April. It’s a total joke at the moment. This is all relevant to world coin sets so perhaps they prioritise US coins?

I would imagine that like many companies, they prioritize money at the expense of service and personnel. Just a guess, but that appears to be a common thread amongst many businesses.

No doubt true, but as someone who consigns both coins for grading I would hope to have a consistent service to others who grade regardless of the origin of the coin. Anyway, this isn’t my thread - just my experience of being ignored. Apologies to the OP for hijacking it! Cheers!

Tom147

Hmmm !!!!! I left a message and my number yesterday. About 2 hours later I got a call back. Got a solution to my problem. Most times when I call. I get answered and they take care of my issues. I believe this is the 3rd time I've left a message. I've always got a callback the same day.

RLSnapper

It's my phone. For whatever reason it won't connect. I borrowed a phone to test the number and got through. Time for a new phone I guess.

Vandaleak_Collection

Good to see those who can phone getting responses. Anyone else having their email correspondence ignored? I could phone but it would cost an absolute fortune from the UK. Plus, I have an ongoing discussion about a few issues and it has just stopped so I don’t see why I should have to call. Maybe I’m being daft and should just call…