I think I’m banned from buying cards from Greg Morris
BaltimoreYankee
Posts: 2,994 ✭✭✭✭✭
I recently went to place an eBay bid on a card being sold by Greg Morris and got the message “You are unable to purchase this item due to restrictions from the seller. Please contact the seller for more information”.
I may have purchased a thousand cards from Greg Morris over the years and they have been instrumental in many of my set builds. I even sold a 1954 Topps set through them.
In August I returned a card described as EX-MT but had writing on the back that they probably missed. I also returned one other card either late last year or early this year. No prior returns over the years.
I reached out to them through eBay and through their web site but got no reply.
I am thinking it could possibly be because my recent return was sent by plain white envelope, not through the normal eBay return process. I explained that I didn’t want to pay the $4 or whatever return shipping eBay charges for a $15 card.
Has this happened to any of you? Any suggestions to get reinstated? I have always had complimentary things to say about them on these boards. If there are any Greg Morris employees here I would love to hear from you.
Comments
Perhaps they did feel your Mission of returning the card Impossible
It's the singer not the song - Peter Townshend (1972)
Open another ebay account or use a family/friend to get from them. Possibly ebay restricts it based on knowing you've returned 2 and it's a 2 strike rule.
That happen to me with 4 Sharp Corners. They said I returned a card or some cards and that I complained about a graded card. I had bought plenty of cards from them but I have never returned a card from anyone ever. They could not give me any info on the card or cards. I tried to explain to them but they did not want to hear it. All the time they say I was banned they still would send me emails every day to buy or sell to them. One of their workers got real nasty with me and he did not believe a word I was telling him even though they seem to of had little to no info.
i would just open another account to be my "greg morris account"
George Brett, Roger Clemens and Tommy Brady.
I'd do the opposite of the advice above and not buy from anyone that doesn't want me as a customer. And I'd let everyone know about my experience - why is a buyer responsible to pay return shipping on a card that has writing on the back? And then getting banned for it? I get he has good cards but jeeze let's have a little self respect fellas.
Based on the sheer number of customers they have, they wouldn't know a great customer making a return from a 1st time bum.... I'm sure they have a policy of just automatically banning someone who does a return as they don't want to deal with a customer who is going to return raw cards (even if justified). It's not against you personally, it's just a logistical and time of dealing with returns thing. They also probably get thousands of messages, so they can't respond to yours. Is it good customer service, no, but when you have what is probably not a huge number of employee biz that has so many listings, it's just not possible based on the average profit per listing.
This happened to me with PWCC many many years ago on a card that was not described as listed. I never bid bought from them again even after they graciously told me the ban was lifted. Bad business.
I'm confused . . . I thought if you return something you purchased on ebay you are NOT responsible for the return postage. I thought you simply print a pre-paid label.
Also, with regards to Greg Morris. I have never dealt with him, but I have no idea why anyone would ever buy from him. Not because he does anything wrong, but you can routinely purchase PSA / SGC graded cards for less than what people pay for his raw cards in the same advertised grade. Not sure how he does it, but I give him credit.
Agree completely, and with todays grading standards, the stuff I follow, he now has overgraded. I can pay his 7 price for a card that would grade a 6 or buy a 6 that looks like an 7 and crack it.
Should add, always suspected a good portion of his nicer stuff used to be in undergraded slabs and has been cracked out.
If the item is listed as returns accepted within x days, the seller can choose who pays return shipping:
If it’s returned within the 3 day INAD window where the listing doesn’t have returns, I’m not sure who pays return shipping.
Jim
If you don't accept returns and you lose a case or grant a return, the seller pays shipping, which makes sense since you sent something that was not as per the "contract". Now if you accept returns for any reason, then you can set the buyer pays, but I would think if the buyer opens a case as not as described, I'd think the buyer wouldn't be responsible for the return shipping since he/she did not get the item as described. I could be wrong.
If the buyer claims not as described the seller is charged for the return label and the buyer is refunded in full.
As a business owner I’ve never understood preventing people from giving you money. It’s all green and spends so I don’t care if they piss me off.
Greg Morris has a poor track record on returning emails or calls. They also over grade the raw cards but they do have a huge following that overpays for their cards
I work for one of the world's largest multi-national corporations (pretty much evilcorp) so I've no idea what its like to be a business owner but what I can say is yours is the correct attitude!
It's the singer not the song - Peter Townshend (1972)
Pissing them off is one thing, but costing the business owner money with returns, or repeated returns is another.
But if it's a big business, the "cost of doing business" should be baked in already (ie. overcharging for shipping).
Try again later. I've had system errors that were not of their doing. Even when paying for purchases where it said they don't accept payment from my location or country. It was just a system glitch. I don't know, maybe you got banned but that doesn't sound like them from one return.
The card shouldn't even have been returned, I would never ask for a buyer to send back a $15 dollar card that was clearly mislabeled. The cost for all involved to process the return outweighs getting the card back,
It’s interesting hearing a lot of neg comments re GMC. I’ve had nothing but great luck w his company, minus the longer than normal shipping times. I’ve even had to contact them a couple of times and they’ve gotten back to me w in 24 hrs. 🤷♂️
Some great comments here running the gamut from creating a new eBay account to 'screw them if they want to block you'.
Like I said, I had many years of successful purchases from Greg Morris. I'm sure I paid more than what I should have on many cards due to the stellar grading reputation (relative to other eBay sellers) leading to bid competition.
I think for now I am just going to stick with other sellers - I'll have to be more patient with my set builds but will most certainly save money in the long run.
You could always just call them on the phone. Their number is 213-808-7645. I've always been very happy with their service. Never had a problem with returns. Customer service has always been helpful.
Patrick
People pay crazy money to Greg Morris for a card that others have for half the cost, but they still overpay. It's insane what his raw cards are going for these days. It's like the big money card companies are overpaying just so regular chumps can't get them.
You're good with paying $4.95 shipping for a single raw card?
I think this is a forest-trees argument. Surely there are some customers who are so expensive (by whatever metric, employee time, demanded discounts, unreliable credit, returns, others that you know but I can't possibly) that it's better off for you financially to fire them.
Not to get political, but as an example, in Q1 Ford's "profit" on EVs was -102% of revenues. Or, another way to phrase it, if they sold a $50,000 EV, they lost $51,000, or their all in costs to sell the $50,000 EV are an astounding $101,000. Clearly the only financially sane thing for Ford to do is to fire all their EV customers, but that isn't politically possible.
Why not? It's the "all-in" costs that count, not how much is hammer, BP, S&H, tax. As long as you understand this and bid accordingly, it doesn't matter how it's broken down.
No duh. If you were following the conversation, that's exorbitant shipping costs on top of overgraded and overpriced cards.
Screw him if he doesn't want your business but it's a free market and he can chose who he sells or not sells to> @80sOPC said:
My thoughts exactly
I also think it’s $4.95 for 1 or 50 cards but I could be wrong.
Still over graded but they get top $
I’ve only bought from Morris 1 time. Paid $25 for a raw , NM… card was NM but severely trimmed .. didn’t return it , I’ll just never buy from again
It is definitely the all in cost that matters, which is the whole reason to avoid his stuff. It was no different when PWCC was selling on eBay. The beauty of it was both sellers used key words in their title (GMCARDS and PWCC) apparently so people could find their stuff easily. I liked it because I can add “-PWCC” or “-GMCARDS” to my searches, again not because I have anything against the seller but because at least for the stuff I was looking for, it was going to sell for well over comps.
Everybody knows that. It was just a way for that poster to take yet another condescending shot a me, as per usual.
I've made comparisons of cards for sale on ebay vs. cards sold at auction houses with buyer's premiums and third party shipping and the costs involved. Most understand it's the final price that matters.
I agree, a very poor decision on the seller's part.
Frankly, I have a very low tolerance for any new customer complaining about whatever. Unless it's a shipping problem complaint, I usually block them.
However I have a number of Ebay customers who have bought for many years. For them I have basically a complete tolerance regarding complaints, as we have done business and I've made profit off them over the years.
Say I've made 1k profit off a good customer over the years, and they have a current problem with a $50 item. I bend over backwards to make sure they become satisfied one way or the other. Sometimes I just let them keep the item and refund their payment in full. They always thank me for that, and usually come back to buy more. To me it's just good business.
Sadly, some sellers either never learn this, or somehow forget this over time.
Do you limit returns, a specific number? Some buyers may tend to abuse such a generous policy return.
No specific number or limit. I can't recall a single good customer ever abusing anything over the years.
Now I fully realize that my "low tolerance" with new customers may sometimes result in losing a potentially good customer. But I think ya have to draw the line somewhere, and overall in my view it is best to just block problematic new customers.
I even sometimes block potential new customers just inquiring about an item. It depends on how they ask the questions and whether it is sensible or not.
I'm taking a guess, I have between 100 - 200 blocked buyers. I think Ebay allows up to 3,000 if I'm not mistaken. So I have a long way to go before using up my quota. 😆