PCGS and PSA Submissions - why so different for the same company
SemperFI
Posts: 802 ✭✭✭
I submitted some coins to PCGS and a 1956 Hank Aaron to PSA, same day. USPS marked both as received, same day.
PCGS marked the coins as received the same day as USPS shows as delivered, sent an automated message that my coins were received and shows the status, my submission number and customer number.
PSA, you have to enter your USPS tracking number on the site to see if it was received. But the actual card has not been logged after a week. My PSA account shows “You have no recent submissions.” I haven’t received an submission received email or anything of the sort.
Why the difference in tracking and logging submissions with the same overall company? Why is one great and the other, not so much?
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Comments
They're not the same company.
Different volumes of submissions and different backlogs?
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
I think you know what I meant.
Collectors Universe. Both submissions went to the same post office city, different PO boxes.
I understand, but they really aren't the same company even though they are under the umbrella of the same parent company. They have different operating procedures and policies etc. Chevy and Cadillac are both under GM, but they aren't the same company.
It's also statistics of one.
How many times have people on this forum complained about delays in log ins at PCGS. Didn't we even have a fellow forumite with a completely missing package at PCGS weeks after USPS showed it delivered?
Excellent point. I imagine the OP would probably be happier if the PCGS submission were simply delayed a few weeks, bringing its processing time to the same amount as PSA.