EBAY.....Beware of a very serious shipping Glitch with their system for Authenticity items
Mickey71
Posts: 4,252 ✭✭✭✭
If you sell something under the Authenticity Program be very careful before you ship the item. Review the label before purchasing. Cards for PSA are going to Sarasota , FL and raw cards for CSG are going to PSA. I had one this morning and almost printed it because I was thinking it was some sort of "VAULT" purchase or something. I called EBAY and yes EBAY has an alert in their system that is happening a lot right now. They are trying to fix the issue. It is a gigantic problem.
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I really would like to express my thoughts & feelings about the ebay authenticity gig...hence I do not want to be incarcerated or kicked off the forum here, so I'll play nice...
I'd rather hear the truth.
I just sold a PSA card under the authenticity program and it went to PSA in SANTA ANA, CA 92705 a couple weeks ago, shipped out to the buyer after that no issue.
I also purchased a couple PSA cards since then that went through the Authentication after being shipped to PSA in SANTA ANA, CA 92705 and send to me no issue.
I had to read your post a few times to see what the correct ship to was. PSA cards should go to SANTA ANA, CA 92705, not to Sarasota, FL...
Nic
Guides Authored - Graded Card Scanning Guide PDF | History of the PSA Label PDF
I guess I'm confused to as to what the glitch is. Are they going to ebay authenticators either way, just to the wrong one? Or are they going to some summer home of a pre war card collector?
Based on what I read on BO over the last day, eBay is sending (via the label they have the seller print out) PSA graded cards to CSG in Florida. CSG was typically only handling raw cards.
There was also a recent change in how a listing’s condition was categorized. Which may or may not play into this.
The Condition that was previously "New" vs. "Used" is now "Graded" vs. "Ungraded."
If you choose "Graded," you have to choose the grading company and grade. I think these are the ones that seem to be auto-converting without issue, since you previously needed to fill out that information.
If you choose "Ungraded," you have to choose the raw card status.
There does not seem to be any certainty if PSA cards going to CSG is on purpose or by error. The next couple dates should start to give us that answer.
Nic
Guides Authored - Graded Card Scanning Guide PDF | History of the PSA Label PDF
I sold an expensive PSA graded card. When I went to print the label it came up as Sarasota Florida. I called EBAY and they said this is a major problem and is happening a lot. They did not have a fix at the moment.
I do not know the exact computer glitch. I do not work for EBAY and I'm not an IT guy. CSG does raw authentication and PSA does graded authentication. I sold an expensive PSA graded card and the label came up for CSG.....this is completely incorrect.
What did you end up doing once you determined this was wrong?
I highly doubt they said it was a "major problem". More likely "we are aware of the issue."
I shipped a PSA card to CGC for authentication on Monday (7/24). The card was newly listed using the new item specifics for Trading cards with all the correct specifics chosen for a graded card.
Either eBay's tech team did not configure the internal settings correctly for eBay Authentication when they made the item specifics change (standard eBay incompetance), directing graded cards to CGC instead of PSA, or CGC is also authenticating graded cards now. No official word from eBay - and it seems like the eBay customer service team is mostly in the dark on this based on the responses anyone has gotten from them - which should not surprise anyone.
I am curious what eBay told the OP about what to do as far as shipping. I just sent my card to CGC since it was listed correctly and it is eBay's settings directing where to send the card. It's on eBay to fix the mistake if there is one.
The process must at least be partially working. A card I purchased was just shipped yesterday 7/25 properly from the seller to PSA in Santa Ana.
This was’t from a high volume card seller and from what I can tell was the first time they have sold a card under authentication. So I doubt they changed anything with the ship to.
So at least it worked in my case, hopefully others too.
Nic
Guides Authored - Graded Card Scanning Guide PDF | History of the PSA Label PDF
They told me not to ship as Sarasota was not the correct address. They said they would message me with more details. I will have to call them back today.
They did say it was a major problem as many have had the issue and at the moment they could not fix it. The CS agent told they have received tons of calls about this.
It's strange that eBay would not send a blanket email then to all Trading Card sellers about the possible issue. I don't think there has been any official communication from eBay about it. Most novice sellers would not notice if the authentication address was incorrect. They would just send it as instructed by eBay.
My shipment is supposed to arrive at CGC tomorrow, so will see how its processed then. It is eBay's issue, so they will have to fix it somehow.
Just got off the phone with them after talking for about 45 minutes. The problem has been fixed moving forward; but those like me with transactions pending/not shipped are SOL. They have no way to redo the shipping label as it is connected to a tracking number that is associated with the specific authenticator. I will have to completely cancel the transaction and relist the card. I also said maybe I should just print the label. That would not work and the item would be returned to me because CSG would not forward the item to PSA. I also asked if they could notify my buyer of this issue....they absolutely will not reach out to buyers like that. She said that would violate communication protocol. I also asked why a message did not go out to the masses. She could not answer that. I'm glad I did not ship to CSG. I see that being a disaster for some people. I would assume I will lose the sale now as buyer will probably not buy the item again with no news of this problem from EBAY. I would not repurchase the item. So "Thank you EBAY" for making this transaction miserable.
Great
I sent over $5000 in cards and just checked the shipping labels and they all say Sarasota
Are they graded? If they are graded then you could be in for major problems
Yes
Oh no. EBAY Customer Service said those items will be returned to the seller. I wish you luck on all of this. Very, very poor on the part of EBAY for not letting the EBAY community know of this problem. What I can't believe is that I caught the error and didn't ship the item and there was absolutely nothing they could do. I was upset.
Talk about eBay showing its incompetence to the max. They created the problem and should solve the problem on their end. They basically gave you no solution. It shouldn't be the seller's responsibility to fix eBay's error.
I'm glad I had only one card get caught in the mess - I usually ship at least 4 or 5 cards a week to authentication. Will be interesting to see what happens when all the graded cards hit CGC this week and if sellers get notices that their cards are being sent back to them...
I spoke to the Authentication team as well. The Sarasota address is an EBay authentication address just not for cards. They are supposed to be forwarding those packages to Santa Ana once received. We’ll see
That is exactly what EBAY told me was not going to happen. I hope it works out for you. And yes, my phone call was with the authentication team too
Based on my experience with eBay reps - most just read off the scripts and are unable to provide much other info. So, most likely with this situation - a lot of the reps won't have all the correct info on hand to answer the question, or just not understand the info that was given to them about the situation.
Hoping that the cards are forwarded to PSA from CGC to solve the problem.
Well I’m not surprised, when does EBay every have an answer for anything
All 9 boxes say received by authenticatior
So they forwarded the cards to PSA ??
No, the are sending to the buyers, I got notice that 4 of the 9 are on there way
Make that 6 of 9, just got 2 more notices
Very good news. I'm glad they are not making this a total hassle for you
5 of the 11 arrived at the buyers today
I encountered a different ebay glitch today. I sold a promoted card and it deducted 11.9% ad rate. I had specifically entered 3%. I did this for 2 cards posted on the same day. I asked support to check the other card that hasn't sold yet and it's showing 3%, as it should. They say it's a possible glitch and they're reviewing it for possibly refunding the difference. Keep on eye on you final fees folks if using promotions.
This type of crap is still happening. I'm going to be on the phone with EBAY in the morning. I sold a Graded card for $250+ and it absolutely has the AUTHENTICITY GUARANTEE. It's heading to Alabama. I rechecked every one of my listings and they are all AUTH Guarantee for $250+. I'm actually going to make sure I have my coffee before the phone call.
All 11 of mine made it to their destinations
FALSE ALARM. Buyer has a PO BOX that negates the AUTH Guarantee. I have to ship it straight to him.
Mickey so if say I used a P.O. Box then I could skip Authentication as a buyer?
Sure.... now assuming that the seller won't only ship to addresses that allows authentication is another question. If I was selling something high value, I put in the description no PO boxes...
You can also set your listing up to exclude PO Boxes. In the draft, towards the bottom there is a drop down box "Excluded Locations" and then check off the box for PO Boxes at the bottom. I do this on anything I sell the requires the authentication process.
So other than reading "No PO Boxes" will it actually not allow the potential buyer to purchase the item....or do you have to cancel the transaction etc. and deal with a bunch of BS ??
Excluded "locations" can't place a bid or do a buy it now....
It hasn't happened in a while but on occasion in the past, eBay will be eBay and has allowed a transaction to go to through where the buyer commits to purchasing it but cannot check out due to the shipping exclusions. I've just canceled it stating issue with buyer's address but for the most part, and especially recently this has not been an issue and the buyer is just unable to purchase.
This could be due to an permissible address in the buyer's account, but not the address the buyer selects/enters/wants to use for the purchase at the payment stage.