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EBAY.....Beware of a very serious shipping Glitch with their system for Authenticity items

If you sell something under the Authenticity Program be very careful before you ship the item. Review the label before purchasing. Cards for PSA are going to Sarasota , FL and raw cards for CSG are going to PSA. I had one this morning and almost printed it because I was thinking it was some sort of "VAULT" purchase or something. I called EBAY and yes EBAY has an alert in their system that is happening a lot right now. They are trying to fix the issue. It is a gigantic problem.

Comments

  • GroceryRackPackGroceryRackPack Posts: 2,319 ✭✭✭✭✭

    I really would like to express my thoughts & feelings about the ebay authenticity gig...hence I do not want to be incarcerated or kicked off the forum here, so I'll play nice... o:)

  • RonSportscardsRonSportscards Posts: 731 ✭✭✭✭

    @GroceryRackPack said:
    I really would like to express my thoughts & feelings about the ebay authenticity gig...hence I do not want to be incarcerated or kicked off the forum here, so I'll play nice... o:)

    I'd rather hear the truth.

  • NGS428NGS428 Posts: 2,229 ✭✭✭✭✭
    edited July 25, 2023 4:30PM

    I just sold a PSA card under the authenticity program and it went to PSA in SANTA ANA, CA 92705 a couple weeks ago, shipped out to the buyer after that no issue.

    I also purchased a couple PSA cards since then that went through the Authentication after being shipped to PSA in SANTA ANA, CA 92705 and send to me no issue.

    I had to read your post a few times to see what the correct ship to was. PSA cards should go to SANTA ANA, CA 92705, not to Sarasota, FL...

  • detroitfan2detroitfan2 Posts: 3,305 ✭✭✭✭

    I guess I'm confused to as to what the glitch is. Are they going to ebay authenticators either way, just to the wrong one? Or are they going to some summer home of a pre war card collector?

  • NGS428NGS428 Posts: 2,229 ✭✭✭✭✭

    @detroitfan2 said:
    I guess I'm confused to as to what the glitch is. Are they going to ebay authenticators either way, just to the wrong one? Or are they going to some summer home of a pre war card collector?

    Based on what I read on BO over the last day, eBay is sending (via the label they have the seller print out) PSA graded cards to CSG in Florida. CSG was typically only handling raw cards.

    There was also a recent change in how a listing’s condition was categorized. Which may or may not play into this.

    The Condition that was previously "New" vs. "Used" is now "Graded" vs. "Ungraded."

    If you choose "Graded," you have to choose the grading company and grade. I think these are the ones that seem to be auto-converting without issue, since you previously needed to fill out that information.

    If you choose "Ungraded," you have to choose the raw card status.

    There does not seem to be any certainty if PSA cards going to CSG is on purpose or by error. The next couple dates should start to give us that answer.

  • Mickey71Mickey71 Posts: 4,224 ✭✭✭✭
    edited July 26, 2023 10:57AM

    @NGS428 said:
    I just sold a PSA card under the authenticity program and it went to PSA in SANTA ANA, CA 92705 a couple weeks ago, shipped out to the buyer after that no issue.

    I also purchased a couple PSA cards since then that went through the Authentication after being shipped to PSA in SANTA ANA, CA 92705 and send to me no issue.

    I had to read your post a few times to see what the correct ship to was. PSA cards should go to SANTA ANA, CA 92705, not to Sarasota, FL...

    I sold an expensive PSA graded card. When I went to print the label it came up as Sarasota Florida. I called EBAY and they said this is a major problem and is happening a lot. They did not have a fix at the moment.

  • Mickey71Mickey71 Posts: 4,224 ✭✭✭✭

    @detroitfan2 said:
    I guess I'm confused to as to what the glitch is. Are they going to ebay authenticators either way, just to the wrong one? Or are they going to some summer home of a pre war card collector?

    I do not know the exact computer glitch. I do not work for EBAY and I'm not an IT guy. CSG does raw authentication and PSA does graded authentication. I sold an expensive PSA graded card and the label came up for CSG.....this is completely incorrect.

  • detroitfan2detroitfan2 Posts: 3,305 ✭✭✭✭

    @Mickey71 said:

    @detroitfan2 said:
    I guess I'm confused to as to what the glitch is. Are they going to ebay authenticators either way, just to the wrong one? Or are they going to some summer home of a pre war card collector?

    I do not know the exact computer glitch. I do not work for EBAY and I'm not an IT guy. CSG does raw authentication and PSA does graded authentication. I sold an expensive PSA graded card and the label came up for CSG.....this is completely incorrect.

    What did you end up doing once you determined this was wrong?

  • Morpheus1967Morpheus1967 Posts: 173 ✭✭✭

    @Mickey71 said:

    @NGS428 said:
    I just sold a PSA card under the authenticity program and it went to PSA in SANTA ANA, CA 92705 a couple weeks ago, shipped out to the buyer after that no issue.

    I also purchased a couple PSA cards since then that went through the Authentication after being shipped to PSA in SANTA ANA, CA 92705 and send to me no issue.

    I had to read your post a few times to see what the correct ship to was. PSA cards should go to SANTA ANA, CA 92705, not to Sarasota, FL...

    I sold an expensive PSA graded card. Went I went to print the label it came up as Sarasota Florida. I called EBAY and they said this is a major problem and is happening a lot. They did not have a fix at the moment.

    I highly doubt they said it was a "major problem". More likely "we are aware of the issue."

  • SmithAuctionCoSmithAuctionCo Posts: 159 ✭✭✭
    edited July 26, 2023 5:42AM

    I shipped a PSA card to CGC for authentication on Monday (7/24). The card was newly listed using the new item specifics for Trading cards with all the correct specifics chosen for a graded card.

    Either eBay's tech team did not configure the internal settings correctly for eBay Authentication when they made the item specifics change (standard eBay incompetance), directing graded cards to CGC instead of PSA, or CGC is also authenticating graded cards now. No official word from eBay - and it seems like the eBay customer service team is mostly in the dark on this based on the responses anyone has gotten from them - which should not surprise anyone.

    I am curious what eBay told the OP about what to do as far as shipping. I just sent my card to CGC since it was listed correctly and it is eBay's settings directing where to send the card. It's on eBay to fix the mistake if there is one.

  • NGS428NGS428 Posts: 2,229 ✭✭✭✭✭

    The process must at least be partially working. A card I purchased was just shipped yesterday 7/25 properly from the seller to PSA in Santa Ana.

    This was’t from a high volume card seller and from what I can tell was the first time they have sold a card under authentication. So I doubt they changed anything with the ship to.

    So at least it worked in my case, hopefully others too.

  • Mickey71Mickey71 Posts: 4,224 ✭✭✭✭

    @SmithAuctionCo said:
    I shipped a PSA card to CGC for authentication on Monday (7/24). The card was newly listed using the new item specifics for Trading cards with all the correct specifics chosen for a graded card.

    Either eBay's tech team did not configure the internal settings correctly for eBay Authentication when they made the item specifics change (standard eBay incompetance), directing graded cards to CGC instead of PSA, or CGC is also authenticating graded cards now. No official word from eBay - and it seems like the eBay customer service team is mostly in the dark on this based on the responses anyone has gotten from them - which should not surprise anyone.

    I am curious what eBay told the OP about what to do as far as shipping. I just sent my card to CGC since it was listed correctly and it is eBay's settings directing where to send the card. It's on eBay to fix the mistake if there is one.

    They told me not to ship as Sarasota was not the correct address. They said they would message me with more details. I will have to call them back today.

  • Mickey71Mickey71 Posts: 4,224 ✭✭✭✭

    @Morpheus1967 said:

    @Mickey71 said:

    @NGS428 said:
    I just sold a PSA card under the authenticity program and it went to PSA in SANTA ANA, CA 92705 a couple weeks ago, shipped out to the buyer after that no issue.

    I also purchased a couple PSA cards since then that went through the Authentication after being shipped to PSA in SANTA ANA, CA 92705 and send to me no issue.

    I had to read your post a few times to see what the correct ship to was. PSA cards should go to SANTA ANA, CA 92705, not to Sarasota, FL...

    I sold an expensive PSA graded card. Went I went to print the label it came up as Sarasota Florida. I called EBAY and they said this is a major problem and is happening a lot. They did not have a fix at the moment.

    I highly doubt they said it was a "major problem". More likely "we are aware of the issue."

    They did say it was a major problem as many have had the issue and at the moment they could not fix it. The CS agent told they have received tons of calls about this.

  • SmithAuctionCoSmithAuctionCo Posts: 159 ✭✭✭

    @Mickey71 said:

    @SmithAuctionCo said:
    I shipped a PSA card to CGC for authentication on Monday (7/24). The card was newly listed using the new item specifics for Trading cards with all the correct specifics chosen for a graded card.

    Either eBay's tech team did not configure the internal settings correctly for eBay Authentication when they made the item specifics change (standard eBay incompetance), directing graded cards to CGC instead of PSA, or CGC is also authenticating graded cards now. No official word from eBay - and it seems like the eBay customer service team is mostly in the dark on this based on the responses anyone has gotten from them - which should not surprise anyone.

    I am curious what eBay told the OP about what to do as far as shipping. I just sent my card to CGC since it was listed correctly and it is eBay's settings directing where to send the card. It's on eBay to fix the mistake if there is one.

    They told me not to ship as Sarasota was not the correct address. They said they would message me with more details. I will have to call them back today.

    It's strange that eBay would not send a blanket email then to all Trading Card sellers about the possible issue. I don't think there has been any official communication from eBay about it. Most novice sellers would not notice if the authentication address was incorrect. They would just send it as instructed by eBay.

    My shipment is supposed to arrive at CGC tomorrow, so will see how its processed then. It is eBay's issue, so they will have to fix it somehow.

  • Mickey71Mickey71 Posts: 4,224 ✭✭✭✭

    Just got off the phone with them after talking for about 45 minutes. The problem has been fixed moving forward; but those like me with transactions pending/not shipped are SOL. They have no way to redo the shipping label as it is connected to a tracking number that is associated with the specific authenticator. I will have to completely cancel the transaction and relist the card. I also said maybe I should just print the label. That would not work and the item would be returned to me because CSG would not forward the item to PSA. I also asked if they could notify my buyer of this issue....they absolutely will not reach out to buyers like that. She said that would violate communication protocol. I also asked why a message did not go out to the masses. She could not answer that. I'm glad I did not ship to CSG. I see that being a disaster for some people. I would assume I will lose the sale now as buyer will probably not buy the item again with no news of this problem from EBAY. I would not repurchase the item. So "Thank you EBAY" for making this transaction miserable.

  • HarnessracingHarnessracing Posts: 274 ✭✭✭

    Great
    I sent over $5000 in cards and just checked the shipping labels and they all say Sarasota

  • Mickey71Mickey71 Posts: 4,224 ✭✭✭✭

    @Harnessracing said:
    Great
    I sent over $5000 in cards and just checked the shipping labels and they all say Sarasota

    Are they graded? If they are graded then you could be in for major problems

  • HarnessracingHarnessracing Posts: 274 ✭✭✭

    Yes

  • Mickey71Mickey71 Posts: 4,224 ✭✭✭✭

    @Harnessracing said:
    Yes

    Oh no. EBAY Customer Service said those items will be returned to the seller. I wish you luck on all of this. Very, very poor on the part of EBAY for not letting the EBAY community know of this problem. What I can't believe is that I caught the error and didn't ship the item and there was absolutely nothing they could do. I was upset.

  • SmithAuctionCoSmithAuctionCo Posts: 159 ✭✭✭

    @Mickey71 said:
    Just got off the phone with them after talking for about 45 minutes. The problem has been fixed moving forward; but those like me with transactions pending/not shipped are SOL. They have no way to redo the shipping label as it is connected to a tracking number that is associated with the specific authenticator. I will have to completely cancel the transaction and relist the card. I also said maybe I should just print the label. That would not work and the item would be returned to me because CSG would not forward the item to PSA. I also asked if they could notify my buyer of this issue....they absolutely will not reach out to buyers like that. She said that would violate communication protocol. I also asked why a message did not go out to the masses. She could not answer that. I'm glad I did not ship to CSG. I see that being a disaster for some people. I would assume I will lose the sale now as buyer will probably not buy the item again with no news of this problem from EBAY. I would not repurchase the item. So "Thank you EBAY" for making this transaction miserable.

    Talk about eBay showing its incompetence to the max. They created the problem and should solve the problem on their end. They basically gave you no solution. It shouldn't be the seller's responsibility to fix eBay's error.

    I'm glad I had only one card get caught in the mess - I usually ship at least 4 or 5 cards a week to authentication. Will be interesting to see what happens when all the graded cards hit CGC this week and if sellers get notices that their cards are being sent back to them...

  • HarnessracingHarnessracing Posts: 274 ✭✭✭

    I spoke to the Authentication team as well. The Sarasota address is an EBay authentication address just not for cards. They are supposed to be forwarding those packages to Santa Ana once received. We’ll see

  • Mickey71Mickey71 Posts: 4,224 ✭✭✭✭
    edited July 26, 2023 11:30AM

    @Harnessracing said:
    I spoke to the Authentication team as well. The Sarasota address is an EBay authentication address just not for cards. They are supposed to be forwarding those packages to Santa Ana once received. We’ll see

    That is exactly what EBAY told me was not going to happen. I hope it works out for you. And yes, my phone call was with the authentication team too

  • SmithAuctionCoSmithAuctionCo Posts: 159 ✭✭✭

    @Mickey71 said:

    @Harnessracing said:
    I spoke to the Authentication team as well. The Sarasota address is an EBay authentication address just not for cards. They are supposed to be forwarding those packages to Santa Ana once received. We’ll see

    That is exactly what EBAY told me was not going to happen. I hope it works out for you. And yes, my phone call was with the authentication team too

    Based on my experience with eBay reps - most just read off the scripts and are unable to provide much other info. So, most likely with this situation - a lot of the reps won't have all the correct info on hand to answer the question, or just not understand the info that was given to them about the situation.

    Hoping that the cards are forwarded to PSA from CGC to solve the problem.

  • HarnessracingHarnessracing Posts: 274 ✭✭✭

    Well I’m not surprised, when does EBay every have an answer for anything

  • HarnessracingHarnessracing Posts: 274 ✭✭✭

    All 9 boxes say received by authenticatior

  • Mickey71Mickey71 Posts: 4,224 ✭✭✭✭

    @Harnessracing said:
    All 9 boxes say received by authenticatior

    So they forwarded the cards to PSA ??

  • HarnessracingHarnessracing Posts: 274 ✭✭✭

    No, the are sending to the buyers, I got notice that 4 of the 9 are on there way

  • HarnessracingHarnessracing Posts: 274 ✭✭✭

    Make that 6 of 9, just got 2 more notices

  • Mickey71Mickey71 Posts: 4,224 ✭✭✭✭

    @Harnessracing said:
    Make that 6 of 9, just got 2 more notices

    Very good news. I'm glad they are not making this a total hassle for you

  • HarnessracingHarnessracing Posts: 274 ✭✭✭

    5 of the 11 arrived at the buyers today

  • RonSportscardsRonSportscards Posts: 731 ✭✭✭✭

    I encountered a different ebay glitch today. I sold a promoted card and it deducted 11.9% ad rate. I had specifically entered 3%. I did this for 2 cards posted on the same day. I asked support to check the other card that hasn't sold yet and it's showing 3%, as it should. They say it's a possible glitch and they're reviewing it for possibly refunding the difference. Keep on eye on you final fees folks if using promotions.

  • Mickey71Mickey71 Posts: 4,224 ✭✭✭✭

    This type of crap is still happening. I'm going to be on the phone with EBAY in the morning. I sold a Graded card for $250+ and it absolutely has the AUTHENTICITY GUARANTEE. It's heading to Alabama. I rechecked every one of my listings and they are all AUTH Guarantee for $250+. I'm actually going to make sure I have my coffee before the phone call.

  • HarnessracingHarnessracing Posts: 274 ✭✭✭

    All 11 of mine made it to their destinations

  • Mickey71Mickey71 Posts: 4,224 ✭✭✭✭

    @Harnessracing said:
    All 11 of mine made it to their destinations

    FALSE ALARM. Buyer has a PO BOX that negates the AUTH Guarantee. I have to ship it straight to him.

  • HarnessracingHarnessracing Posts: 274 ✭✭✭
    edited August 7, 2023 4:53AM

    Mickey so if say I used a P.O. Box then I could skip Authentication as a buyer?

  • RufussCkingstonRufussCkingston Posts: 1,439 ✭✭✭✭

    @Harnessracing said:
    Mickey so if say I used a P.O. Box then I could skip Authentication as a buyer?

    Sure.... now assuming that the seller won't only ship to addresses that allows authentication is another question. If I was selling something high value, I put in the description no PO boxes...

  • WFC2008WFC2008 Posts: 96 ✭✭

    You can also set your listing up to exclude PO Boxes. In the draft, towards the bottom there is a drop down box "Excluded Locations" and then check off the box for PO Boxes at the bottom. I do this on anything I sell the requires the authentication process.

  • Mickey71Mickey71 Posts: 4,224 ✭✭✭✭

    @WFC2008 said:
    You can also set your listing up to exclude PO Boxes. In the draft, towards the bottom there is a drop down box "Excluded Locations" and then check off the box for PO Boxes at the bottom. I do this on anything I sell the requires the authentication process.

    So other than reading "No PO Boxes" will it actually not allow the potential buyer to purchase the item....or do you have to cancel the transaction etc. and deal with a bunch of BS ??

  • RufussCkingstonRufussCkingston Posts: 1,439 ✭✭✭✭

    Excluded "locations" can't place a bid or do a buy it now....

  • WFC2008WFC2008 Posts: 96 ✭✭

    @Mickey71 said:

    @WFC2008 said:
    You can also set your listing up to exclude PO Boxes. In the draft, towards the bottom there is a drop down box "Excluded Locations" and then check off the box for PO Boxes at the bottom. I do this on anything I sell the requires the authentication process.

    So other than reading "No PO Boxes" will it actually not allow the potential buyer to purchase the item....or do you have to cancel the transaction etc. and deal with a bunch of BS ??

    It hasn't happened in a while but on occasion in the past, eBay will be eBay and has allowed a transaction to go to through where the buyer commits to purchasing it but cannot check out due to the shipping exclusions. I've just canceled it stating issue with buyer's address but for the most part, and especially recently this has not been an issue and the buyer is just unable to purchase.

  • RufussCkingstonRufussCkingston Posts: 1,439 ✭✭✭✭

    This could be due to an permissible address in the buyer's account, but not the address the buyer selects/enters/wants to use for the purchase at the payment stage.

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