PSA Won't Grade Card (???)
PSA returned ungraded a 1998 Pinnacle Mint #7 Ken Griffey card with "do not holder" on the sticker. Looking back at the order online, it appears with a "N9" code -- not graded due to being "obscure or not fitting holders". (The card is not an obscure version -- it's a die-cut, base card for the set.) I emailed customer service and the response came back that it wasn't graded due to "sealing/holdering" issues. I pointed out to them that the card is a standard size card in both dimension and thickness and there shouldn't be a holdering problem. Now their stance is "we only grade the versions that have the coin affixed." (That would be the parallel versions of the card.)
In follow-up emails, I've asked for a valid reason why they wouldn't grade the card and they continually respond that they "only grade the versions that have the coin affixed", but won't provide an answer as to why they won't grade the base card for the set. I provided a reference for the card, but I doubt they've taken the time to look at it (http://www.baseballcardpedia.com/index.php/1998_Pinnacle_Mint#Base_Set )
I've asked for either an answer that actually addresses my question or contact information for the customer service manager, but have yet to receive either. Anyone else experienced this issue?