Trueview printing and cropping issue

Dr_Bones

I am trying to print out my Trueviews so I can use as part of an exhibit. When I try to print and use cropping tools from the photo labs to get a 3 x 5 picture, they look great, but when I submit and get the photos back the coin is cut off.
Any suggestions or do I need to get something like photoshop or any other suggested product?

may

Maybe you could have a print shop make one? Just a lame idea though.