@JimTyler said:
Millions of coins already graded. You can’t find coins to buy out of those and save the hassle ?
Nope. Not when there's only 0-5 already slabbed of what I'm looking for. Not that they have to be slabbed but PCGS does a nice job attributing some esoteric stuff I like and it will help my heirs sell later.
Looks like OP hasn't logged in since this thread got resurrected. Hopefully s/he will soon and update with positive news. @DollarAfterDollar update if you can please, inquiring minds are NOSY (like mine). Sometimes bad luck happens and no system is perfect. And sometimes part of making things right includes a non-disclosure (and as OP still does come here s/he must not be angry at our hosts I'm thinking).
Maybe someone need to pm him to remind him to update the status. I saw him posted on another thread yesterday so he is around but for some reasons just don’t update the status on this thread.
@RLSnapper said:
I would be very concerned. PCGS scans each package when received before opening the package. I had a shipment stolen in route and an empty box was delivered to PCGS. I used FEDEX and had insured with FEDEX...you can only insure up to $1000 for coins. I settled my claim with FEDEX within one week after being notified by PCGS the box was empty. People know what PCGS packages have inside them. USPS and FEDEX have 99.9% honest employees. There are always some who are thieves. PCGS has cameras looking at the receiving and opening of each package. I remember PCGS posting that some packages had been stolen from USPS during the Holidays and they were working with the Post Office to investigate the thefts. IMO PCGS should use a generic sounding name and address for USPS and FEDEX deliveries.
If you can only insure up to $1000 of coins with FedEx. Why would Pcgs S ship coins by FedEx worth $10,000?
@RLSnapper said:
I would be very concerned. PCGS scans each package when received before opening the package. I had a shipment stolen in route and an empty box was delivered to PCGS. I used FEDEX and had insured with FEDEX...you can only insure up to $1000 for coins. I settled my claim with FEDEX within one week after being notified by PCGS the box was empty. People know what PCGS packages have inside them. USPS and FEDEX have 99.9% honest employees. There are always some who are thieves. PCGS has cameras looking at the receiving and opening of each package. I remember PCGS posting that some packages had been stolen from USPS during the Holidays and they were working with the Post Office to investigate the thefts. IMO PCGS should use a generic sounding name and address for USPS and FEDEX deliveries.
If you can only insure up to $1000 of coins with FedEx. Why would Pcgs S ship coins by FedEx worth $10,000?
PCGS might has third party insurance. I used third party insurance to insure shipments
At the risk of saying too much, I'll just note that because I never received any communication from PCGS beyond the initial E-Mails back in the fall, I sent them my entire paper trail certified mail, return receipt. I know they received it because I got the return receipt. As you might by now expect, even after providing phone number, E-Mail and home address I've still to hear one word from our host, it's been well over 30 days.
What I sent them proves they received the package at the Santa Ana location, somewhere between there and the grading department it disappeared. Given the silence it's fair to assume PCGS has no intention of resolving the matter voluntarily.
The wordy disclaimer on the back of your submission forms referring to "insurance" suggests to me that they may be self insured for such losses, that's the only thing I can think of that would result in such unwillingness to engage.
If you do what you always did, you get what you always got.
At the risk of saying too much, I'll just note that because I never received any communication from PCGS beyond the initial E-Mails back in the fall, I sent them my entire paper trail certified mail, return receipt. I know they received it because I got the return receipt. As you might by now expect, even after providing phone number, E-Mail and home address I've still to hear one word from our host, it's been well over 30 days.
What I sent them proves they received the package at the Santa Ana location, somewhere between there and the grading department it disappeared. Given the silence it's fair to assume PCGS has no intention of resolving the matter voluntarily.
The wordy disclaimer on the back of your submission forms referring to "insurance" suggests to me that they may be self insured for such losses, that's the only thing I can think of that would result in such unwillingness to engage.
Wow. I hope things get straightened out. This is the exact opposite of how it should be handled. Good luck!
@RLSnapper said:
I would be very concerned. PCGS scans each package when received before opening the package. I had a shipment stolen in route and an empty box was delivered to PCGS. I used FEDEX and had insured with FEDEX...you can only insure up to $1000 for coins. I settled my claim with FEDEX within one week after being notified by PCGS the box was empty. People know what PCGS packages have inside them. USPS and FEDEX have 99.9% honest employees. There are always some who are thieves. PCGS has cameras looking at the receiving and opening of each package. I remember PCGS posting that some packages had been stolen from USPS during the Holidays and they were working with the Post Office to investigate the thefts. IMO PCGS should use a generic sounding name and address for USPS and FEDEX deliveries.
If you can only insure up to $1000 of coins with FedEx. Why would Pcgs S ship coins by FedEx worth $10,000?
Many people have insurance policies which allow and cover such shipments.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
At the risk of saying too much, I'll just note that because I never received any communication from PCGS beyond the initial E-Mails back in the fall, I sent them my entire paper trail certified mail, return receipt. I know they received it because I got the return receipt. As you might by now expect, even after providing phone number, E-Mail and home address I've still to hear one word from our host, it's been well over 30 days.
What I sent them proves they received the package at the Santa Ana location, somewhere between there and the grading department it disappeared. Given the silence it's fair to assume PCGS has no intention of resolving the matter voluntarily.
The wordy disclaimer on the back of your submission forms referring to "insurance" suggests to me that they may be self insured for such losses, that's the only thing I can think of that would result in such unwillingness to engage.
Have you tried sending a private message to @HeatherBoyd?
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
At the risk of saying too much, I'll just note that because I never received any communication from PCGS beyond the initial E-Mails back in the fall, I sent them my entire paper trail certified mail, return receipt. I know they received it because I got the return receipt. As you might by now expect, even after providing phone number, E-Mail and home address I've still to hear one word from our host, it's been well over 30 days.
What I sent them proves they received the package at the Santa Ana location, somewhere between there and the grading department it disappeared. Given the silence it's fair to assume PCGS has no intention of resolving the matter voluntarily.
The wordy disclaimer on the back of your submission forms referring to "insurance" suggests to me that they may be self insured for such losses, that's the only thing I can think of that would result in such unwillingness to engage.
Have you tried sending a private message to @HeatherBoyd?
I have not. I'm unsure of her role with the company and don't know that this is in her list of responsibilities. In any event, I'd expect a certified letter to find it's way to the company official most appropriate to respond.
If you do what you always did, you get what you always got.
I submitted 2 coins at FUN 2 weeks ago, they are at my postoffice waiting for pickup - no complaints here.
"My friends who see my collection sometimes ask what something costs. I tell them and they are in awe at my stupidity." (Baccaruda, 12/03).I find it hard to believe that he (Trump) rushed to some hotel to meet girls of loose morals, although ours are undoubtedly the best in the world. (Putin 1/17) Gone but not forgotten. IGWT, Speedy, Bear, BigE, HokieFore, John Burns, Russ, TahoeDale, Dahlonega, Astrorat, Stewart Blay, Oldhoopster, Broadstruck, Ricko, Big Moose.
"My friends who see my collection sometimes ask what something costs. I tell them and they are in awe at my stupidity." (Baccaruda, 12/03).I find it hard to believe that he (Trump) rushed to some hotel to meet girls of loose morals, although ours are undoubtedly the best in the world. (Putin 1/17) Gone but not forgotten. IGWT, Speedy, Bear, BigE, HokieFore, John Burns, Russ, TahoeDale, Dahlonega, Astrorat, Stewart Blay, Oldhoopster, Broadstruck, Ricko, Big Moose.
Very interesting, and there is absolutely no excuse at all for such poor communication from our host in this scenario. I would hope that they are able to work with you and come to a fair resolution very soon. Keep us posted, please.
@RLSnapper said:
I would be very concerned. PCGS scans each package when received before opening the package. I had a shipment stolen in route and an empty box was delivered to PCGS. I used FEDEX and had insured with FEDEX...you can only insure up to $1000 for coins. I settled my claim with FEDEX within one week after being notified by PCGS the box was empty. People know what PCGS packages have inside them. USPS and FEDEX have 99.9% honest employees. There are always some who are thieves. PCGS has cameras looking at the receiving and opening of each package. I remember PCGS posting that some packages had been stolen from USPS during the Holidays and they were working with the Post Office to investigate the thefts. IMO PCGS should use a generic sounding name and address for USPS and FEDEX deliveries.
If you can only insure up to $1000 of coins with FedEx. Why would Pcgs S ship coins by FedEx worth $10,000?
"We" can only insure for $1000, but there are other provisions and agreements that allow some companies to ship more valuable items with insurance... That and there are also third party insurance companies you can use. Or, as someone else stated its possible they simply self insure.
@Lakesammman said:
I submitted 2 coins at FUN 2 weeks ago, they are at my postoffice waiting for pickup - no complaints here.
Tim, while that’s good for you, it doesn’t have anything to do with the unfortunate and no doubt, extremely upsetting issue that @DollarAfterDollar is dealing with. I’m sure it wasn’t your intent, but to me, the post seems to minimize the situation.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
@RLSnapper said:
I would be very concerned. PCGS scans each package when received before opening the package. I had a shipment stolen in route and an empty box was delivered to PCGS. I used FEDEX and had insured with FEDEX...you can only insure up to $1000 for coins. I settled my claim with FEDEX within one week after being notified by PCGS the box was empty. People know what PCGS packages have inside them. USPS and FEDEX have 99.9% honest employees. There are always some who are thieves. PCGS has cameras looking at the receiving and opening of each package. I remember PCGS posting that some packages had been stolen from USPS during the Holidays and they were working with the Post Office to investigate the thefts. IMO PCGS should use a generic sounding name and address for USPS and FEDEX deliveries.
If you can only insure up to $1000 of coins with FedEx. Why would Pcgs S ship coins by FedEx worth $10,000?
Many people have insurance policies which allow and cover such shipments.
Ship via USPS Registered Mail (registered, insured) for safest delivery. Ship to: PCGS, P.O. Box 9458, Newport Beach, CA 92658.
If shipping via FedEx, ship to: PCGS, 1610 E. St. Andrews Place Ste. 150, Santa Ana, CA 92705.
The crux of the matter is that your package was mailed to the wrong address. PCGS may be able to provide insight as to how packages are received at the Santa Ana location. Are FedEx packages placed in a locked box to which USPS doesn't have access? Is someone even available at the location to receive USPS deliveries, or would your Registered (no signature required) package simply be left outside the address? Is PCGS responsible? IDK
Because of the never ending price increases I picked up some new US Coin Submission forms at the Worlds Fair of Money Coin Show in Schaumburg, Ill in late August 2022 from the PCGS booth. When I was hand writing my submission I noticed the Santa Ana address was the only address on the form.
I've made many (many) submissions to PCGS through the years, each had always been to Long Beach but the new form said differently. Who am I to question their decision to change the receiving address?
During my E-Mail conversation with a PCGS Representative he indicated that the new address was intended for Fed-Ex shipments. As I said, there's just the one address on the form. I cannot be the only one to have shipped coins to this address.
In my view it's crazy to think that packages arriving at this location via USPS do not receive the same security considerations as Long Beach or any other ship to site used by Collectors Universe, NGC, CAC at their 2 addresses or anyone else in this trade.
The reason this ends up in PCGS's lap is because USPS indicates through tracking that the package was delivered. Received at 11:24 AM on a Wednesday makes this discussion all pretty moot.
If you do what you always did, you get what you always got.
@DollarAfterDollar said:
[...] During my E-Mail conversation with a PCGS Representative he indicated that the new address was intended for Fed-Ex shipments. As I said, there's just the one address on the form. I cannot be the only one to have shipped coins to this address. [...]
FWIW, the PDF submission form currently on the PCGS website is the same (i.e., it has the Santa Ana address on it).
@DollarAfterDollar if you read the shipping instructions it clearly states in shipping instructions:
Ship via USPS Registered Mail (registered, insured) for safest delivery. Ship to: PCGS, P.O. Box 9458, Newport Beach, CA 92658.
If shipping via FedEx, ship to: PCGS, 1610 E. St. Andrew Place Ste. 150, Santa Ana, CA 92705.
That being said a Postal Employee left your package with someone somewhere. I would contact USPS and speak to a Supervisor to see which employee delivered your package and who signed for the package at PCGS. You need to establish as the lawyers say a chain of custody for your package.
With all due respect, this was a $1,500 submission. Registered mail on such a low value submission doesn't make sense when I have a dozen or more such submissions each year, year after year, without issue. And again, the post office provided evidence of delivery. I went to my post office to "explore" and they basically told me to hit the road.
If you do what you always did, you get what you always got.
@DollarAfterDollar said:
With all due respect, this was a $1,500 submission. Registered mail on such a low value submission doesn't make sense when I have a dozen or more such submissions each year, year after year, without issue. And again, the post office provided evidence of delivery. I went to my post office to "explore" and they basically told me to hit the road.
My unsolicited advice in that case would be to combine submissions so that USPS registered makes sense. It will save you money on postage and processing.
Comments
Nope. Not when there's only 0-5 already slabbed of what I'm looking for. Not that they have to be slabbed but PCGS does a nice job attributing some esoteric stuff I like and it will help my heirs sell later.
Looks like OP hasn't logged in since this thread got resurrected. Hopefully s/he will soon and update with positive news. @DollarAfterDollar update if you can please, inquiring minds are NOSY (like mine). Sometimes bad luck happens and no system is perfect. And sometimes part of making things right includes a non-disclosure (and as OP still does come here s/he must not be angry at our hosts I'm thinking).
@DollarAfterDollar Any updates on this? There surely should have been progress if not a resolution by now.
RIP Mom- 1932-2012
Maybe someone need to pm him to remind him to update the status. I saw him posted on another thread yesterday so he is around but for some reasons just don’t update the status on this thread.
If you can only insure up to $1000 of coins with FedEx. Why would Pcgs S ship coins by FedEx worth $10,000?
Lafayette Grading Set
PCGS might has third party insurance. I used third party insurance to insure shipments
Sorry, missed that this thread resurfaced.
At the risk of saying too much, I'll just note that because I never received any communication from PCGS beyond the initial E-Mails back in the fall, I sent them my entire paper trail certified mail, return receipt. I know they received it because I got the return receipt. As you might by now expect, even after providing phone number, E-Mail and home address I've still to hear one word from our host, it's been well over 30 days.
What I sent them proves they received the package at the Santa Ana location, somewhere between there and the grading department it disappeared. Given the silence it's fair to assume PCGS has no intention of resolving the matter voluntarily.
The wordy disclaimer on the back of your submission forms referring to "insurance" suggests to me that they may be self insured for such losses, that's the only thing I can think of that would result in such unwillingness to engage.
Wow. I hope things get straightened out. This is the exact opposite of how it should be handled. Good luck!
Many people have insurance policies which allow and cover such shipments.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
Have you tried sending a private message to @HeatherBoyd?
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
I have not. I'm unsure of her role with the company and don't know that this is in her list of responsibilities. In any event, I'd expect a certified letter to find it's way to the company official most appropriate to respond.
Wow, not the update I was expecting.
I submitted 2 coins at FUN 2 weeks ago, they are at my postoffice waiting for pickup - no complaints here.
Oh yah - except for the grades ...........
Very interesting, and there is absolutely no excuse at all for such poor communication from our host in this scenario. I would hope that they are able to work with you and come to a fair resolution very soon. Keep us posted, please.
Founder- Peak Rarities
Website
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"We" can only insure for $1000, but there are other provisions and agreements that allow some companies to ship more valuable items with insurance... That and there are also third party insurance companies you can use. Or, as someone else stated its possible they simply self insure.
https://www.the4thcoin.com
https://www.ebay.com/str/thefourthcoin
Tim, while that’s good for you, it doesn’t have anything to do with the unfortunate and no doubt, extremely upsetting issue that @DollarAfterDollar is dealing with. I’m sure it wasn’t your intent, but to me, the post seems to minimize the situation.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
Or they self insure.
PCGS Submission Guidelines:
The crux of the matter is that your package was mailed to the wrong address. PCGS may be able to provide insight as to how packages are received at the Santa Ana location. Are FedEx packages placed in a locked box to which USPS doesn't have access? Is someone even available at the location to receive USPS deliveries, or would your Registered (no signature required) package simply be left outside the address? Is PCGS responsible? IDK
Because of the never ending price increases I picked up some new US Coin Submission forms at the Worlds Fair of Money Coin Show in Schaumburg, Ill in late August 2022 from the PCGS booth. When I was hand writing my submission I noticed the Santa Ana address was the only address on the form.
I've made many (many) submissions to PCGS through the years, each had always been to Long Beach but the new form said differently. Who am I to question their decision to change the receiving address?
During my E-Mail conversation with a PCGS Representative he indicated that the new address was intended for Fed-Ex shipments. As I said, there's just the one address on the form. I cannot be the only one to have shipped coins to this address.
In my view it's crazy to think that packages arriving at this location via USPS do not receive the same security considerations as Long Beach or any other ship to site used by Collectors Universe, NGC, CAC at their 2 addresses or anyone else in this trade.
The reason this ends up in PCGS's lap is because USPS indicates through tracking that the package was delivered. Received at 11:24 AM on a Wednesday makes this discussion all pretty moot.
FWIW, the PDF submission form currently on the PCGS website is the same (i.e., it has the Santa Ana address on it).
Source: https://www.pcgs.com/submissionform/usacoin.pdf?v=2022
If PCGS does not want USPS packages delivered to this address, they need to make an edit when updating to the 2023 version of the form.
Edited for clarity.
That's why he SHOULD post an update. If PCGS found it let us know.
And he DID post an update.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
I didn't read the entire second page, but the idea still stands. Post an update if they found it.
You only have to scroll up a few messages to read the OP’s update. The coin has not been found and there has been no resolution.
Founder- Peak Rarities
Website
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.> @DeplorableDan said:
Understood, but still good general advice.
@DollarAfterDollar if you read the shipping instructions it clearly states in shipping instructions:
Ship via USPS Registered Mail (registered, insured) for safest delivery. Ship to: PCGS, P.O. Box 9458, Newport Beach, CA 92658.
If shipping via FedEx, ship to: PCGS, 1610 E. St. Andrew Place Ste. 150, Santa Ana, CA 92705.
That being said a Postal Employee left your package with someone somewhere. I would contact USPS and speak to a Supervisor to see which employee delivered your package and who signed for the package at PCGS. You need to establish as the lawyers say a chain of custody for your package.
With all due respect, this was a $1,500 submission. Registered mail on such a low value submission doesn't make sense when I have a dozen or more such submissions each year, year after year, without issue. And again, the post office provided evidence of delivery. I went to my post office to "explore" and they basically told me to hit the road.
My unsolicited advice in that case would be to combine submissions so that USPS registered makes sense. It will save you money on postage and processing.
Collector, occasional seller