EBay behavior changes - has anyone noticed more cancelations and payment delays?
jmlanzaf
Posts: 35,231 ✭✭✭✭✭
Lately, I've been seeing a lot of bid cancelations both in my auctions and auctions I'm bidding. There also seems to be more people waiting a few days to make payments.
Is it just me?
Did ebay make bid cancelation easier or something?
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I do very little selling on eBay but recently auctioned off a dozen coins. Four of the coins were no pays after week long auctions...I wish they had just cancelled the bids, what a pain.
Not really. No more than usual. My payment policy is relatively lax (7 days) and I still usually get paid immediately or within 2 days max. They want their coins!
Off topic but a Seller issued me a partial refund on Thursday night and it arrived in my PP account on Sunday afternoon. I have not been a seller lately so have not seen the issue you speak of.
bob
Not any more than usual. Always a few deadbeats, especially international buyers who can't understand why shipping something valuable halfway around the world doesn't cost $5.
That said, eBay stopped showing how many bid retractions someone has in the last year, so they've made it much harder for me to determine if someone is a real problem (in which case I block them) or if the retraction, seemingly justified or not, may have been a one-off and I should consider giving them another chance.
But the dollar is strong! LOL
Money is getting tighter.
Payment problem solved with Buy It Now with immediate payment required to complete the purchase.
Cancellations/returns will remain 100% in the hands of the buyer.
I usually get paid for my eBay sales within hours of the sale. Even the very few late payers I do have eventually pay. I send out a friendly reminder if not paid after 4 days and that usually does the trick.
My problem is sales have dropped off significantly. Probably because I sell a lot of what no one needs, postcards, Disney plush, McDonald's toys, miscellaneous tchotchkes etc.
it's crackers to slip a rozzer the dropsy in snide
A lot of people are probably just finding out that they might be responsible for an expense they weren't expecting. So there's that.
Just your turn.
Bay Sales slower but none of that lately. I don’t usually do auctions there (unless starting at some number close to retail not 99c. just put stuff out at for retail many many/mo. Sometimes the flakes may come in waves.
Got some good deals on bay for raw matl for my collector coin binder at shows. Many walking in bourse room don’t have more than $60 to spend.
Still way under budget slab number on USA Classic since sold out recently but can buy these at bid from my sources. They are going to have to show me some good profit margin…for me get really interested. Got a nice Mexico 1964 pcgs 66 silver peso pop 227 on the bay for $23. Just chasing deals on world and currency. We run for daylight!
Nevermind
DPOTD-3
'Emancipate yourselves from mental slavery'
CU #3245 B.N.A. #428
Don
We just took the store off vacation settings a few days ago. We had a decent first week of August and were basically closed since.
Rates aren't truly that high relative to the early 80's but I remember 40 years ago when we received the directive from corp offices to hold cash (slow pay bills, etc) so they could use the float.
Today, I can't verify whether E-Bay has changed any policies or not.
My clients always pay because they want the unique coins I put on the market.
It's a multi tier market which has become dramatic in outsized results for high end collectibles and lackluster results for those that in abundant supply.
Also ebay's enforcement rules have gotten lax, they seem to have adopted a "do your own thing" business rule especially with buyers.
And then there is the economy and a likely recession that is hitting many.
I sold a little over the Summer. Most buyers paid within a day of the auction ending. I only had one buyer take almost a week to pay, but ultimately I got paid.
Successful BST transactions with: SilverEagles92; Ahrensdad; Smitty; GregHansen; Lablade; Mercury10c; copperflopper; whatsup; KISHU1; scrapman1077, crispy, canadanz, smallchange, robkool, Mission16, ranshdow, ibzman350, Fallguy, Collectorcoins, SurfinxHI, jwitten, Walkerguy21D, dsessom.
It's not a problem to me. But it is noticeable.
My clients always pay for my coins, all of which are unique. But more of them are taking 1 to 3 days than they used to.
Y'know. Now that you mention it, I've never sold a coin that wasn't unique.
The more unique the better
I've had more nonpayers over the past 2 months than perviously. Returns haven't been an issue.
IG: DeCourcyCoinsEbay: neilrobertson
"Numismatic categorizations, if left unconstrained, will increase spontaneously over time." -me
Yeah. Me, too.
The cancelations are the weird thing. I had 41 auctions running this week and I was bidding on 5 items. There were 2 cancelations in my auctions and 2 cancelations in the auctions that I was bidding on. I rarely ever had cancelations in the past but i experienced 4 this week and at least 1 in each of the previous 3 weeks.
What is weird, is that I have had a couple of cancellations by the seller on bids I won that they were unable to find. Never happened before and now twice in as many weeks.
Jim
When a man who is honestly mistaken hears the truth, he will either quit being mistaken or cease to be honest....Abraham Lincoln
Patriotism is supporting your country all the time, and your government when it deserves it.....Mark Twain
I had one guy go through and cancel every bid on my auctions last week, was like 30 bids. Turns out he just overextended himself and unexpectedly won a big item... Okay, no big deal, but annoying. I had a DEALER take 5 days to pay after winning auctions... while he had BIN's selling every day... Blocked him right afterwards. Just this week I had a 1 feedback account win 3 items, ask to cancel one, and still hasn't paid for the other two.
As of recent weeks, it seems about 2% of wins aren't paid for. That is probably double where it was a few months back. Then I run into idiots who bought the coins without knowing anything about them and return them because they're too scared of counterfeits.
Most of these problems are from sub 20 feedback accounts. I get these people gotta cut their teeth somewhere, but they should be required to have a valid CC to bid, and they should be charged immediately upon ending of the auction. I bet that would weed out a solid half of them.
Don't even get me started on the clown that wanted to negotiate shipping AFTER winning the auction then when I held my ground, bragged he's saved thousands doing it and it's just business.
I highly suggest utilizing that block list frequently.
https://www.ebay.com/bmgt/BuyerBlock
"It's like God, Family, Country, except Sticker, Plastic, Coin."
I've had that happen a few months ago. He claimed they couldn't find a coin that I bought and then immediately paid for. In reality, I don't think they wanted to sell their coin at the price of my winning bid. I ruined his 100% feedback and he squealed like a stuck pig.
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
Did you report this jerk to eBay or would it be a waste of time?
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
Wow, so someone says they made a mistake but you know better because what? Then you go at them with a knife and celebrate the pain you caused?
Please share your eBay ID so we can block you.
It can't hurt to try. It's pretty quick to file a report.
I had a new customer in Portugal complain that I charged $60 postage. It was comic books and my terms were $25 flat for single issues but more for sets. He bought 6 sets. I told him postage would be one $80 and I was cutting him a deal. I cut it to $50 and offered to cancel if he preferred. He added one more set and paid it. It cost me $96 to ship but it was an $800 order and the comic margins are better so it all worked out. But it was two days of messages back and forth.
Yes, they are taking longer to pay.
Are you that naive as to believe they actually lost a slabbed gold coin? This was just an excuse to not honor my high bid because they didn't get enough money for their coin. It was definitely a negative experience for me. Should I have given them positive feedback?
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
Probably would be a waste of time but I'll do it tonight anyway, got too much to do in the interim. I'm presently resisting the urge to send him a nasty message telling him what I think about him. Sure as heck already blocked him though.
"It's like God, Family, Country, except Sticker, Plastic, Coin."
I have been noticing the same, I thought maybe, just me, but I am hearing others saying the same, later payments, a few non payments, or cancellations.
Its why I don't sell on eBay anymore amongst other reasons.
WS
Yes.
Slice that bacon.
One other thing that was weird, I had a buyer purchase 3 coins at the same time and when they received them filed a return saying that they accidentally bid on them. Whaaat? Ebay actually deducted both shipping fees from their refund once I received the coins back. At least I didn't lose those fees for whatever reason the buyer truly had for returning the coins.
Jim
When a man who is honestly mistaken hears the truth, he will either quit being mistaken or cease to be honest....Abraham Lincoln
Patriotism is supporting your country all the time, and your government when it deserves it.....Mark Twain
These are really low level problems. Bid cancellation. Who cares? I'd rather have that than a return. Taking 3 days to pay. Who cares as long as they eventually pay?
I have had my BEST YEAR EVER on eBay and I've been selling on there since 1997.
Not so much an issue with coins, yet lately, I've been selling extra stuff inside my garage. I used to collect old police equipment and even some older iPhones in the original boxes. Other than coins, these items get strong bids; sometimes, the winning bidder doesn't pay—no messages, anything, just no payment. I've taken a few of these already boxed-up auction wins and given them away to the Salvation Army rather than hassle with eBay.
What is slightly frustrating is feedback can't be left on these "buyers."
peacockcoins
The same thing happened to me with cherry-picks recently. I didn't neg them, though.
You can leave them positive feedback.
I reported that buyer that won 3 and then changed their mind about one.
eBay NARUed them!
"It's like God, Family, Country, except Sticker, Plastic, Coin."
Well, there ya go! Nuked 'em.
I've returned to eBay selling after an 11 year hiatus. I've had a couple of problem bidders, but overall things seem better.
Not what I was expecting at all. They messaged me on a new account asking to pay for the other two items.
"It's like God, Family, Country, except Sticker, Plastic, Coin."
OIC. Now that you were called out it has suddenly become a slabbed gold coin! This is called "moving the goalposts."
No worries, since you have the cert it shouldn't be hard to find it when it's available again.
PS: care to share the cert# along with your eBay IDs?
Do you save the cert number of every coin you buy on eBay where the deal falls through? I just move on and look for the next coin to buy. The coin was an 1854 type II gold dollar in a small ANACS slab with strong doubling in the date. It's listed in Breen's Encyclopedia of United States coins. It would have been a cool coin to buy but I guess it wasn't meant to be.
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire