PCGS Customer Service or Not? Is a PCGS label's sales value worth waiting for ever?
My submission was received on April 22, 2022. It's still just shown as just "grading". I called PSCG last Friday at 9:30am PST and the wait time was over two and one half hours. Requested an automatic call back-never called me back. I called Monday and requested an automatic call back. Again PCGS never called back.
I'm on hold with PCGS at this moment. I called 25 minutes ago. There were 17 callers ahead of me with a wait time of 22 minutes. Figured I'd just hold and wait in line. Right now the update message is saying I'm 15th in line and the longest wait time has now grown to 44 minutes.
This of course is crazy bad business. What is wrong at PCGS? I'm not moving up in the phone cue and the wait time is now 44 minutes after being on hold in line for 27 minutes as right now.
My last several submissions have been slabbed with label errors like the wrong designation number for error ID, no mint mark on label.
This submission I'm waiting on has some really valuable coins in it, PCGS has had it for 14 weeks (said 5 weeks when sent) and I can't even speak to customer service.
I know NGC slabs don't sell for as much money, but at least I'd have the slabbed coins to sell. Next submission is going to NGC.
By the way, the newest on hold message is that I'm still 15th in line but the wait time is 55 minutes from now and I called PCGS about 40 minutes ago.
Even better status update. While I was Preview this message to post it ---- PCGS disconnect me.
I anyone on this post knowns anyone in PCGS? Please tell them these are the signs of a business that's going out of business. The customer is suppose to be king, not the joker.
Always more to know!