I am completely fed up with PCGS
This is an excusable and probably one of the worst cases of customer service and my customer satisfaction is zero.
Long story; mailed a 15 coin regular world submission in on 3/09/2022. They acknowledged receipt on 3/11/2022. At that time the estimated turnaround time was 40 days. Two weeks later I submitted another order and noticed that the world timetable had changed to 60 days so I called and asked if I was grandfathered or they would in fact honor the original 40 days as I had submitted, they said No ! The submission sat in the received category for the next two months. I called every two weeks just to check the status and see if they could do anything to move it along. After two months they chose to increase the estimated turnaround time to 90 days; Are you Kidding! Never once did they communicate these timetable changes. I’ve been a loyal customer with many submissions and I can tell ya they don’t waste one day or a minute in taking your money when something is completed. You would think that with proper customer service process isn’t procedures they would communicate significant changes like that.
Over the past month there have been three occasions where the customer service representative said they would expedite my order because it was so old. Last Friday they told me it was in encapsulation but as we speak this morning on the 21st it still shows it is in grading.
Let’s see it arrived or they acknowledged it on 3/11/2022 and today is 7/21/2022.
That is four months and 10 days since they received it.
15 Canadian coins, are you serious !
And while I’m on the subject I have called many times right after they open at 7 a.m. PST and found a recorded message playing that they have already reached their maximum number of callbacks. Obviously they just had not changed the phone over for the new day but I’m saying 15-20 minutes later after they’re supposed to be open. I called yesterday morning and was caller 16 in the queue and was assured I would get a call back never heard a freaking thing so I’m going to try again this morning it’s always been a 50-50 chance of getting anybody to respond.
I have three other submissions behind this one that are all over three months and still in grading.
This is ridiculous