What has happened to eBay CS?
It was always hit or miss, but at least I used to be able to talk with someone. Usually by chat though sometimes by phone.
Now I have a substantial issue and all they're permitting me is an email contact. When I use it they ignore my email. So I send again and again and finally someone responds with a copy-paste from an irrelevant policy page.
What gives? Is this the new normal for them? The irony is that I've done five times as much business through ebay this year as in previous years, when I enjoyed "concierge" service (FWIW).