Why Should this be on My Dime? Opinions Needed! Help Todd!

thedutymon11

Morning,

Last week I purchased 3 Cards from the 1972 Laughlin Great Feats Card set all PSA. I did not notice that the Hornsby card was in some sort of oversized holder in the listing and it was not pointed out at all. The slab is like is used for Tickets or something?

So I contaced PSA Customer service and they got right back to me, to tell me that they would be glad to Re-Holder it for $25 plus Ins to them and shipping back. So I would be out $45-$50 more for a card I spent $33 for.

Is it just me, But Isn't it Apparent that PSA put the Card in the Wrong Holder/ Why should I have to pay to fix this?

Just wondering what the crowd thinks?

Thanks

YeeHaw

Neil

JoeBanzai

PSA should reholder it at no charge.

CardGeek

How did you manage to get PSA customer service to get right back to you? I requested a call back once. Never got called back. Every other time I have called them it's gone straight to voice mail and the message has told me that the call back queue is full. One time I dialed nearly every number in their extension directory. On about the 10th random extension I dialed, I got a guy on the phone who told me he was working from home doing Quality Assurance. I asked how that was possible. He didn't have an answer.

Since PSA seems to have changed the grading scale in the past year or so, shouldn't they change the color of their labels, or something, to show what cards have been graded according to which set of standards? Just so there is some consistency in the product they're selling.

If they would just get my order back to me, I'd probably never log in to these boards again. 15 months.

Jayman1982

@CardGeek said:
How did you manage to get PSA customer service to get right back to you? I requested a call back once. Never got called back. Every other time I have called them it's gone straight to voice mail and the message has told me that the call back queue is full. One time I dialed nearly every number in their extension directory. On about the 10th random extension I dialed, I got a guy on the phone who told me he was working from home doing Quality Assurance. I asked how that was possible. He didn't have an answer.

Since PSA seems to have changed the grading scale in the past year or so, shouldn't they change the color of their labels, or something, to show what cards have been graded according to which set of standards? Just so there is some consistency in the product they're selling.

If they would just get my order back to me, I'd probably never log in to these boards again. 15 months.

email them, I've never had luck phoning

thedutymon11

@CardGeek said:
How did you manage to get PSA customer service to get right back to you? I requested a call back once. Never got called back.

I put a Request via the site on Sat and they got back to me this morning. Tells me Customer Service IS NOT overwhelmed!

YeeHaw!

Neil

farmboy27

It looks like those cards are slightly wider than a standard-sized card and, at the time the two cards pictured in the standard slabs were graded, PSA didn't have a holder that was properly sized for wider-than-normal cards so they added a sleeve to the inside of the slab that was meant to keep the card from sliding around.

However, the added sleeve actually made things too tight sometimes to the point where the left and right edges of the card would stick to the inside of the slab along the "bumpers" and result in paper loss to the edges (I had that issue happen to me with similar wider-than-normal cards I had graded around that same time period), so I'm guessing at some point PSA decided to play it safe and switch these kinds of cards to a larger slab.

That said, the larger slab also has its fair share of issues (there is actually too much room in those being the card can move around quite a bit and the edges and corners can get damaged from the inside "bumpers" if you aren't careful) so neither option is perfect for this kind of card. Otherwise, don't really have an opinion as whether to reholder either kind of slab but thought I'd provide an explanation of the possible change in slab usage based on my past experiences. . .

Take care and good luck with whichever option you choose -- Kory

thedutymon11

Farmboy27,

Even though these cards are slightly oversized as you mention, I Appreciate your theory on why this occurred, but I am afraid I am not totally buying it, hear me out!

I bought 6 each different PSA Cards for this set over the last week, 5 of 6 arrived in the Correct (In my Opinion) holders, only one did not.

If you use the 1/2 grade time frame thing, I believe that all of these were graded in the same Era, cause the Numerical part of the Grade is below the Letters of the grade on all of them (Am I correct on this?)

Looking at the Others PSA cards from this set listed on E-bay that are for Sale currently. Out of 11 PSA Graded Cards, there is NOT ONE in anything but the regular holder. Not One that has the gap at the 1/3rd of the holder. So 17 out of 18 are in the smaller holder, that to me means the Oversized Holder is a outlier and mistake!

Thoughts?

Thanks

YeeHaw!

Neil

thehallmark

Absolutely ridiculous. Another ANTI-CUSTOMER decision.

PSA- what the hell happened to you?!

farmboy27

Neil,

I totally see where you're coming from. Based on the initial pictures posted, though, I was focusing on the certification number sequence and they -- along with the subsequent pictures you provided -- seem to be in line with the time period where I experienced some issues when submitting cards from the following set and thought it was possible they changed their slabbing policy for these oversized cards after receiving damage complaints (the majority of cards from this set were fine but a handful did get some edge damage/paper loss from being in there too tight):

Again, I have no idea if PSA did in fact change how they slab these oversized cards due to the potential damage/holdering issues like I experienced -- just thought I'd chime-in and give my theory after seeing your post.

Also, I think another explanation to the inconsistency of how "oddball" sized cards are slabbed is as simple as who the "slabber" is that particular day and whatever size slab he or she feels is the most appropriate (or is the closest to the machine). . .

Either way, hope PSA takes care of this issue for you -- Kory

swish54

Trying to figure out why it was put in a certain slab 15 years ago is absurd, it could be as simple as they ran out of normal slabs and to get the order out without being held up, they put it in that other holder...who really knows. Personally, I don't feel like PSA should pick up the tab on reholdering it. You bought it on the secondary market, it's graded, and if you want it in a different holder, it's on you. I could see them picking up the charge if you had subbed it and immediately contacted them upon receipt...but not being the original submitter and it being many years after the fact...no way.

daltex

Funny, I just assumed the Hornsby was ever so slightly oversized, and the grader thought it needed a larger holder. Looking at the other cards, it wouldn't take much variance for that to be so. I think if you get the card reholdered you'll get another baggie.

miwlvrn

It is not uncommon to find these inside tallboy holders. It all depends on when they were graded. If you type in cert numbers, you'll find that there were a lot of items graded from this set within close range of your example above. For a visual, here are 7 of them with the tallboy holder, including red and blue border versions, though there are plenty more. Not saying one way is correct and one way is not. Just saying that yours, while frustrating to try to store with the others you have, is not a one-off overlooked example.

https://www.psacard.com/auctionprices/baseball-cards/1972-laughlin-great-feats/jim-bottomley/auction/389470

https://www.psacard.com/auctionprices/baseball-cards/1972-laughlin-great-feats/hughie-jennings/auction/388485

https://www.psacard.com/auctionprices/baseball-cards/1972-laughlin-great-feats/mickey-mantle/auction/-3473972940065400719

https://www.psacard.com/auctionprices/baseball-cards/1972-laughlin-great-feats/hub-leonard/auction/388931

https://www.psacard.com/auctionprices/baseball-cards/1972-laughlin-great-feats/grover-c-alexander/values/627767

https://www.psacard.com/auctionprices/baseball-cards/1972-laughlin-great-feats/grover-c-alexander/auction/-2883893351465026568

https://www.psacard.com/auctionprices/baseball-cards/1972-laughlin-great-feats/don-larsen/values/830855

thedutymon11

@swish54 said:
Trying to figure out why it was put in a certain slab 15 years ago is absurd, it could be as simple as they ran out of normal slabs and to get the order out without being held up, they put it in that other holder...who really knows. Personally, I don't feel like PSA should pick up the tab on reholdering it. You bought it on the secondary market, it's graded, and if you want it in a different holder, it's on you. I could see them picking up the charge if you had subbed it and immediately contacted them upon receipt...but not being the original submitter and it being many years after the fact...no way.

Ok, I get that, I did not realize that these had been graded 15 years ago? How can you tell? Anyway....secondary question, I have another 15-20 Raw I want to get graded (If they ever have a reasonable $10-$12 per card offering), How can I tell PSA...NO Oversized Holders! Is that a possibility? And take it out of the Whim of some 19 year old pimple faced Newby grader to grab whatever holder is closest?

Thanks

Yeehaw!

neil

mexpo75

Oh, for the days of Joe O!

swish54

I was just being sarcastic with the 15 years ago. The labels are older though, they've had the lighthouse label or some version of the lighthouse label for a number of years now and these were subbed before that.

As far as your other question, I don't know if it's possible to put it in the order form somewhere that you want a regular sized holder, if that'll work? I haven't subbed myself in a few years (gone through a group for my last few) and I think I remember there being a "comments/special instructions" section on the order form? If not, just handwrite it next to each one?

Estil

Shouldn't topics/posts involving dimes go in the coin forum? Sorry I couldn't resist..

JoeBanzai

@farmboy27 said:

BEAUTIFUL card!