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Bug in PCGS online submission form - charged for 1 extra coin

OGDanOGDan Posts: 3,748 ✭✭✭✭✭
in U.S. Coin Forum

I'm filling out the PCGS online submission form now and noticed there's an off-by-1 error in their code. 10 coins entered but charged for 11. No one ever picks up the phone when I call, so I'm reporting this here.

@HeatherBoyd

Comments

  • LanceNewmanOCCLanceNewmanOCC Posts: 19,999 ✭✭✭✭✭

    i have had, in the past, online forms adding something extra if i've clicked in the next area and sometimes deleting/backspacing in those extra (seemingly empty boxes) removes the extra charges.

    of course, it could be a bug in this scenario as well.

    <--- look what's behind the mask! - cool link 1/NO ~ 2/NNP ~ 3/NNC ~ 4/CF ~ 5/PG ~ 6/Cert ~ 7/NGC 7a/NGC pop~ 8/NGCF ~ 9/HA archives ~ 10/PM ~ 11/NM ~ 12/ANACS cert ~ 13/ANACS pop - report fakes 1/ACEF ~ report fakes/thefts 1/NCIS - Numi-Classes SS ~ Bass ~ Transcribed Docs NNP - clashed coins - error training - V V mm styles -

  • OGDanOGDan Posts: 3,748 ✭✭✭✭✭

    Gets weirder. Later on in the process it duplicated the first coin, so now technically there are 11 coins, but I entered the first coin only once.

  • OGDanOGDan Posts: 3,748 ✭✭✭✭✭

    I was able to go back and edit the list to delete one of the duplicates, so now I'm being charged the right amount, but the list starts counting at #2.

  • OGDanOGDan Posts: 3,748 ✭✭✭✭✭

    Humorously, when I print out the submission labels, it also starts at "Line #2".

  • U1chicagoU1chicago Posts: 6,156 ✭✭✭✭✭

    It's inflation...

  • ShaunBC5ShaunBC5 Posts: 1,729 ✭✭✭✭✭

    Last time there was a bug in a PCGS slab it auctioned for a lot of money. Maybe you’ll get lucky on this one!

  • pruebaspruebas Posts: 4,582 ✭✭✭✭✭

    @U1chicago said:
    It's inflation...

    Or the next quarterly special!

  • HeatherBoydHeatherBoyd Posts: 406 admin

    Hello @OriginalDan I have brought this to the attention of our customer service team. If someone had not already reached out to you, you should be hearing back shortly.

    Any additional information you can provide to help us replicate this issue for our dev team would be very helpful.

    Hope you had a wonderful weekend!

    Heather

    Heather Boyd
    PCGS Senior Director of Marketing

  • OGDanOGDan Posts: 3,748 ✭✭✭✭✭

    Here's all I can give you:

    Submission type is World/Gold Shield/Grading.

    Other than just adding coins one by one, here's all I can add:
    1. I entered the first coin, then attempted to edit the first coin, I think to change the value. I hit save and continued to add coins.
    2. One row has 3 coins in it. I usually only do 1 coin per row.

    Everything else about the submission is pretty basic/straightforward.

    If I was to guess, it was probably something about #1 that made this happen, but I don't know.

  • jessewvujessewvu Posts: 5,065 ✭✭✭✭✭

    It may be helpful to add this in a private message:

    • Browser type
    • Computer OS
  • OGDanOGDan Posts: 3,748 ✭✭✭✭✭

    Latest released versions of Safari on MacOS.

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