Bug in PCGS online submission form - charged for 1 extra coin
OriginalDan
Posts: 3,744 ✭✭✭✭✭
I'm filling out the PCGS online submission form now and noticed there's an off-by-1 error in their code. 10 coins entered but charged for 11. No one ever picks up the phone when I call, so I'm reporting this here.
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i have had, in the past, online forms adding something extra if i've clicked in the next area and sometimes deleting/backspacing in those extra (seemingly empty boxes) removes the extra charges.
of course, it could be a bug in this scenario as well.
Gets weirder. Later on in the process it duplicated the first coin, so now technically there are 11 coins, but I entered the first coin only once.
I was able to go back and edit the list to delete one of the duplicates, so now I'm being charged the right amount, but the list starts counting at #2.
Humorously, when I print out the submission labels, it also starts at "Line #2".
It's inflation...
Last time there was a bug in a PCGS slab it auctioned for a lot of money. Maybe you’ll get lucky on this one!
Or the next quarterly special!
Hello @OriginalDan I have brought this to the attention of our customer service team. If someone had not already reached out to you, you should be hearing back shortly.
Any additional information you can provide to help us replicate this issue for our dev team would be very helpful.
Hope you had a wonderful weekend!
Heather
Heather Boyd
PCGS Senior Director of Marketing
Here's all I can give you:
Submission type is World/Gold Shield/Grading.
Other than just adding coins one by one, here's all I can add:
1. I entered the first coin, then attempted to edit the first coin, I think to change the value. I hit save and continued to add coins.
2. One row has 3 coins in it. I usually only do 1 coin per row.
Everything else about the submission is pretty basic/straightforward.
If I was to guess, it was probably something about #1 that made this happen, but I don't know.
It may be helpful to add this in a private message:
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