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A buyer bought an item from me and one hour later asked me to cancel the order.

If I cancel the order and refund him now, the refund money will come from my bank account immediately or what?

Comments

  • jmlanzafjmlanzaf Posts: 34,086 ✭✭✭✭✭

    It should come from managed payments if it's ebay.

  • Samuel8Samuel8 Posts: 379 ✭✭✭

    @jmlanzaf said:
    It should come from managed payments if it's ebay.

    But I did not get his money yet, then I have to use my own money to refund him?

  • jmlanzafjmlanzaf Posts: 34,086 ✭✭✭✭✭

    @Samuel8 said:

    @jmlanzaf said:
    It should come from managed payments if it's ebay.

    But I did not get his money yet, then I have to use my own money to refund him?

    If he paid, it should come from the uncleared funds

  • ifthevamzarockinifthevamzarockin Posts: 8,860 ✭✭✭✭✭

    If the buyer paid but it shows pending or processing in ebay's system, ebay has the money.
    If the money has not gone to your bank account from ebay they will not take it from your bank account.

  • DelawareDoonsDelawareDoons Posts: 3,413 ✭✭✭✭✭

    Check the usernames! I had some random ask to cancel a sale he wasn't a part of last week. Guess he wanted what I had sold and was hoping I'd not pay attention, cancel it, and he could buy it on relist.

    "It's like God, Family, Country, except Sticker, Plastic, Coin."

  • Samuel8Samuel8 Posts: 379 ✭✭✭

    What's the "Refund amount you owe" ?
    From the numbers I can see it = "Total refund to buyer" - final value fee.

  • ifthevamzarockinifthevamzarockin Posts: 8,860 ✭✭✭✭✭

    If you click "Cancel Sale" it should take you to a second field asking why you are canceling the sale.... like "Item Lost" or "Buyer Requested. " Click buyer requested cancel and it will ask you to confirm "cancel sale & refund buyer" click yes or confirm. Ebay will refund the buyer and refund you any seller fees. It should be real easy and ebay's system will get all the amounts right, if there is a problem you can call them to correct it.

  • airplanenutairplanenut Posts: 22,148 ✭✭✭✭✭

    @Samuel8 said:
    What's the "Refund amount you owe" ?
    From the numbers I can see it = "Total refund to buyer" - final value fee.

    Correct. You owe everything but the fee, and eBay refunds the fee, which together are the full amount the buyer originally paid.

    JK Coin Photography - eBay Consignments | High Quality Photos | LOW Prices | 20% of Consignment Proceeds Go to Pancreatic Cancer Research
  • JimTylerJimTyler Posts: 3,372 ✭✭✭✭✭

    Ebay is too big a pain in the rump, good riddens

  • Samuel8Samuel8 Posts: 379 ✭✭✭

    I did not cancel it as of yet, it is only about 10 hours since he placed the order.
    He just sent me a message that he called bank to dispute.
    What should I do now? Go ahead and cancel or wait for the bank dispute? I did not get his money anyway.

  • jmlanzafjmlanzaf Posts: 34,086 ✭✭✭✭✭

    @Samuel8 said:
    I did not cancel it as of yet, it is only about 10 hours since he placed the order.
    He just sent me a message that he called bank to dispute.
    What should I do now? Go ahead and cancel or wait for the bank dispute? I did not get his money anyway.

    If you haven't received money, it costs nothing to cancel it. Just cancel it. You've already turned this into a bigger nuisance than it needs to be. Reversing a transaction is not going to cost you money.

  • PerryHallPerryHall Posts: 46,111 ✭✭✭✭✭

    Don't forget to block this problem buyer.

    Worry is the interest you pay on a debt you may not owe.
    "Paper money eventually returns to its intrinsic value---zero."----Voltaire
    "Everything you say should be true, but not everything true should be said."----Voltaire

  • MasonGMasonG Posts: 6,261 ✭✭✭✭✭

    @JimTyler said:
    Ebay is too big a pain in the rump, good riddens

    The buyer wants to cancel a sale, the seller hesitates to do so and eBay's the pain in the rump?

    If you say so.

  • jmlanzafjmlanzaf Posts: 34,086 ✭✭✭✭✭

    @MasonG said:

    @JimTyler said:
    Ebay is too big a pain in the rump, good riddens

    The buyer wants to cancel a sale, the seller hesitates to do so and eBay's the pain in the rump?

    If you say so.

    I sneezed today. I'm pretty sure it's ebay fault.

  • Samuel8Samuel8 Posts: 379 ✭✭✭

    I just can't believe there is this kind of person on eBay.
    He already left a negative feedback to me. He placed order last night around 10:00PM, about 11:00AM this morning he already left negative feedback. I did not even figure it out how to do it yet.

  • DelawareDoonsDelawareDoons Posts: 3,413 ✭✭✭✭✭

    @Samuel8 said:
    I just can't believe there is this kind of person on eBay.
    He already left a negative feedback to me. He placed order last night around 10:00PM, about 11:00AM this morning he already left negative feedback. I did not even figure it out how to do it yet.

    I'd suggest getting on the phone with eBay and having them walk you through it. They should remove the negative feedback as well.

    "It's like God, Family, Country, except Sticker, Plastic, Coin."

  • jmlanzafjmlanzaf Posts: 34,086 ✭✭✭✭✭
    edited December 7, 2021 8:43AM

    @Samuel8 said:
    I just can't believe there is this kind of person on eBay.
    He already left a negative feedback to me. He placed order last night around 10:00PM, about 11:00AM this morning he already left negative feedback. I did not even figure it out how to do it yet.

    I don't know why you aren't just canceling it. He's impatient, but why are you dragging your feet?

  • YQQYQQ Posts: 3,312 ✭✭✭✭✭

    how about letting us know who this "buyer" is?

    Today is the first day of the rest of my life
  • DavideoDavideo Posts: 1,361 ✭✭✭✭

    @Samuel8 said:
    I just can't believe there is this kind of person on eBay.
    He already left a negative feedback to me. He placed order last night around 10:00PM, about 11:00AM this morning he already left negative feedback. I did not even figure it out how to do it yet.

    If you deal with the general public much, there are quite of few people like this and much worse in the world. The venue doesn't matter.

  • Samuel8Samuel8 Posts: 379 ✭✭✭

    Just called eBay, cancelled it, agent said he would send the info to another department to check the negative feedback.

  • Jzyskowski1Jzyskowski1 Posts: 6,650 ✭✭✭✭✭
    edited December 7, 2021 9:35AM

    Samuel8. Good job. This is exactly what you should have done and thank goodness for the forum being here to help. 👍🏼
    LOL ? Who thinks this is funny ? And why?

    🎶 shout shout, let it all out 🎶

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