What happens with PCGS submittal when form is not filled out as required?
Herb_T
Posts: 1,755 ✭✭✭✭✭
Curious what does pcgs do with submittals that aren’t filled out as required?
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Return the coin ungraded?
I assume they would give you a phone call and straighten it out.
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
If additional information is needed, presumably, they contact the submitter.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
My first submission had two errors and a missed section and they contacted me and straightened it out before sending back the coin. Great people to work with. Good luck.
Jim
When a man who is honestly mistaken hears the truth, he will either quit being mistaken or cease to be honest....Abraham Lincoln
Patriotism is supporting your country all the time, and your government when it deserves it.....Mark Twain
Customer service should contact you by email to get the clarification they need. They’ve done this for me a few times over the years
You have to go sit in the corner for 30 days.
In the past, I have had the submission be placed on hold, until I called to straighten something out. I think they email if something is incorrect
From the PCGS FAQs:
What happens if I fill out my submission form incorrectly?
Missing information will cause delays. To prevent any delays in the processing of your order, follow the Submission Guidelines. If PCGS determines additional information is required upon receipt of your order, we will contact you via e-mail or phone. Once proper authorization is obtained and the submission is corrected, your order will continue forward.
Note: Estimated turnaround times are delayed for orders with missing and/or incorrect information. Once the order is corrected in the PCGS system, the estimated turnaround time will begin.
Why is the status of my order stating "receive hold?" (via my online account)
Orders are placed on a "receive hold" if there is a discrepancy between the information listed on the submission form, the coins received, and current PCGS policies. PCGS will send an e-mail with an explanation of the discrepancy and request your authorization to correct. The submission will remain on hold until an e-mail reply with authorization is received. Once proper authorization is obtained and the submission is corrected, your order will continue forward. If you notice the hold prior to receiving an e-mail, please contact PCGS Customer Service for further details.
Note: Estimated turnaround times are delayed for orders with missing and/or incorrect information. Once the order is corrected in the PCGS system, the estimated turnaround time will begin.
Source
I made a mistake on the last submission I sent in and they put the order on hold until I returned their email specifying my correction.
Thanks everyone for the input!
The only time I made a mistake they gave me a call. Forgot to enter the minimum grade on a bulk dollar submission.