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First submission questions

I recently did my first submissions. The first was 36 coins. I received 1/2 back today with 18 coins and label says split 1 of 2. I talked to post office and they stated that if there is a second box it will have its own tracking label.. On my account it states that the submission is delivered.
I have a second submission in the mail of 31 coins, also just one tracking label. I am suspecting I will only get about half back from this as well.
Is it routine to only send a partial order back at a time? Each box is in the 6 figures for value, so was wondering if it was just a caution move. I had flown to a show with the collection to submit because the thought of mailing them made me uneasy. So this situation does not help
Thanks

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