Ebay question for sellers.
jesbroken
Posts: 10,174 ✭✭✭✭✭
When did Ebay start preventing a seller from leaving a buyer a negative for ignoring payment or contact for an auction they won? I haven't had a need for 17 years to neg a buyer and now that I do, I can't. It's amazing that even when buyers have been written up as a bad buyer in their "positive" feedback it more than likely will be overlooked as they have nothing but positve listed reviews. Sad for sellers. I would think that ebay would at least offer a seller an avenue to out the lying buyer to the selling public. This buyer will not pay, nor will they answer an email after 4 days. Looking up their feeback which is perfect I find that this has happened 3 times in the last 6 months that they don't pay and will not communicate in any way the sellers asks of them, yet ebay will not allow the seller to neg their feedback . If you would like this sellers id, pm me. Sorry for the rant. 2nd time this has happened to me in 17 years and both this year.
Jim
When a man who is honestly mistaken hears the truth, he will either quit being mistaken or cease to be honest....Abraham Lincoln
Patriotism is supporting your country all the time, and your government when it deserves it.....Mark Twain
Comments
Leaving critical feedback for buyers could pose a hurdle for future sales; think of it if you went to shop at a coin shop, left problem feedback and got hostile feedback in response.
So the only time we see problem feedback by buyers is usually when communications break down and someone is po'd.
You can always report buyers or block them.
I just let ebay give them a strike for non-payment. More times than not after ebay sends them a non paying bidder warning they do pay. I'd rather them not pay than to turn around and return something!
It has been many years since sellers were able to leave a negative for a buyer.
I have seen other buyers like yours that have a dozen false positive feedback saying they didn't pay.
It's just like all the other ebay rules & policies they don't enforce.
Only thing you can do is block & move on.
I have read that if I cancel the sale, nothing happens in regards to the buyer's record with Ebay, but if I wait and let Ebay cancel the sale, then it will. So, that's what I'm waiting for, should happen today or tomorrow.
Thanks,
Jim
When a man who is honestly mistaken hears the truth, he will either quit being mistaken or cease to be honest....Abraham Lincoln
Patriotism is supporting your country all the time, and your government when it deserves it.....Mark Twain
If I go ahead and block the buyer, will that not prevent them from even contacting me if their should be a health issue or accident causing their behavior? I will block them after ebay does the cancel for nonpayment.
Jim
When a man who is honestly mistaken hears the truth, he will either quit being mistaken or cease to be honest....Abraham Lincoln
Patriotism is supporting your country all the time, and your government when it deserves it.....Mark Twain
If I understand correctly, if you block the buyer, the buyer can not contact you.
At least 10 years.
Best just to block them and move on. Also, check your Ebay account and make sure you get your FVF credit or whatever they call it now🤔.
The best way to eliminate non-paying bidders is to not use auction style listings. I only sell with Buy It Now listings and require immediate payment. This eliminates the problem.😎
From eBay:
By default, blocked buyers are still able to contact you about your listings. If you don’t want buyers blocked by your requirements to contact you, select Don’t allow blocked buyers to contact you in Site Preferences (they may still be able to get in touch with you if it’s about an existing transaction).
https://www.ebay.com/help/selling/listings/creating-managing-listings/setting-buyer-requirements?id=4152
Doesn't work for me as I don't require immediate payment. I found the benefits outweigh the negatives.
There is no FVF Credit anymore on eBay now that they have Managed Payments. eBay only takes there cut when the buyer pays, If the buyer doesn't pay eBay doesn't take money from your account.
I am thinking it has been at least 12-15 years since eBay allowed sellers to leave negative feedback. EBay decided they needed to keep buyers to keep raking sellers. I remember having one non-paying buyer that seemed to have over 50 'purchases' during the previous month with only a couple paid.
99.5% of eBay transactions are flawless and smooth. However, all we talk about are the fraction of a percent that go poorly.
And of the things that could go wrong, a non-paying bidder is at the very bottom of the list.
This is something that Ebay did right.
It came from sellers not leaving feedback until the buyer left feedback out of fear that they would leave a positive for the buyer and then the buyer would leave a negative for them. It eventually evolved into the sellers holding the feedback hostage unless they received positive feedback.
Ebay finally stepped in and made it impossible for the seller to leave a negative even if the buyer did.
Wisdom has been chasing you but, you've always been faster
Oh dread, I agree, as I stated only 2 nonpaying buyers in 17 years and both this year. I truly like ebay and have enjoyed its large viewer response to auctions. Have no problem with their new management position, just got used to it and it does have some benefits previously unavailable. Not large enough to enjoy benefits of a store, as I only sell what I have to in order to pay medical expenses. I do not buy to resell, but do buy in order to have a product that is resaleable if needed. What would be the issue preventing ebay from allowing the seller to know who's watching and be able to view their creditability? I'm sure this will open a can of worms, but just interested in hearing opinions in this regard. Thanks for everyone's replies.
Jim
When a man who is honestly mistaken hears the truth, he will either quit being mistaken or cease to be honest....Abraham Lincoln
Patriotism is supporting your country all the time, and your government when it deserves it.....Mark Twain
I do think it would help to have a buyer dashboard. I'm not sure why they never did that.
Funny how 2 of the few returned coins I've had this year were PCGS CAC coins that had very accurate pictures!
Lmao.
Yeah, cuz when they got the coin that looked exactly like the picture and was properly graded by PCGS, they couldn't stand the way the green sticker looked.
Sounds like your customer is the same goof ball I sold a sample slab to. I contacted him, no answer, extended the timeframe to pay as a courtesy, no answer. Ask him to let me cancel the order to save him the traffic ticket, no answer.
My guy had like 400 transactions. WTF is wrong with people?
This is just silly. Sure, some small number of sellers did that but if it was really an issue for buyers, all they needed to do was check the seller's feedback before bidding and avoid those sellers. Many more sellers waited to leave feedback until they knew the transaction was completed and the buyer was satisfied. Since most buyers never bother to contact the seller to let them know they received the item, getting feedback from the buyer is how the seller finds out.
Courtesy of the Wayback Machine, here is eBay's policy about who should go first from 2008:
Leaving Feedback is voluntary; however, eBay encourages all members to leave Feedback after each transaction is complete. There are different philosophies on whether the buyer or seller should leave Feedback first. Each member may choose the best approach to leaving Feedback.