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Remember those panic calls to the mint 2 weeks ago or our orders cancelled ?

JimTylerJimTyler Posts: 3,513 ✭✭✭✭✭
in U.S. Coin Forum

Anybody see and coins from that fiasco ?

Comments

  • pointfivezeropointfivezero Posts: 1,857 ✭✭✭✭✭

    Mine has shipped and should arrive by Saturday. I guess the 31 calls and 3 hour and 24 minute hold time was worth it.

  • 92vette92vette Posts: 529 ✭✭✭

    One of my 4 offending orders has shipped.

  • GoldminersGoldminers Posts: 4,250 ✭✭✭✭✭

    Mine has "shipped" but it is in the dreaded holding pattern, "Pre-Shipment Info Sent to USPS, USPS Awaiting Item"

    My US Mint Commemorative Medal Set

  • WQuarterFreddieWQuarterFreddie Posts: 2,914 ✭✭✭✭✭

    Mine are still processing 😤

  • JimTylerJimTyler Posts: 3,513 ✭✭✭✭✭

    @WQuarterFreddie said:
    Mine are still processing 😤

    Me too. I’m expecting them to take so long I get another email. This does not bode well for all the back ordered coins from spring/early summer to be delivered in October ( and probably for months after that) I will never understand the logic behind that move. I worked for state government and know first hand those making the rules are not always the brightest 🧠

  • mpbuck82mpbuck82 Posts: 40 ✭✭

    My 1/10 oz age made it on Monday.

  • WQuarterFreddieWQuarterFreddie Posts: 2,914 ✭✭✭✭✭

    Just got a response to my email I sent that day when I was in a panic because I couldn't reach them by phone:🙄

    US Mint Support
    View all messages from sender

    Visit site
    Re: I CAN'T GET THROUGH TO CUSTOMER SERVICE BY PHONE OR LIVE CHAT!!! Important message about your order USM....

    US Mint Support
    To
    my email
    Aug 26 at 3:11 PM
    usmint.gov
    Dear me,

    Thank you for your recent inquiry to the United states Mint regarding order # USM............

    We regret the delay in responding to your email and for any confusion caused by the email you received. Our records indicate your order was successfully placed and is currently processing. Due to the additional system and manual processes involved in verifying orders containing products (3 of the 21EAN) with strict household order limits, order processing has been delayed. Once it ships, you will receive an email with your tracking information.

    We apologize for any inconvenience caused.

    If you have any further questions, you may contact us seven (7) days a week from 8:00 AM to 12:00 midnight Eastern Time. Hearing and speech impaired customers with TTY equipment can reach us Monday through Friday from 8:30 AM to 5:00 PM Eastern Time or by visiting us online at www.catalog.usmint.gov. To contact us by email, please reply to this correspondence or send an email to usmint-support@usmcatalog.com.

    Thank you for your support of the United States Mint.

    United States Mint

    Customer Service Center

    1-800-USA-MINT (872-6468)

    TTY 1-888-321-MINT (6468)

    001-1-202-898-6468

  • Jzyskowski1Jzyskowski1 Posts: 6,650 ✭✭✭✭✭

    @JimTyler said:

    @WQuarterFreddie said:
    Mine are still processing 😤

    Me too. I’m expecting them to take so long I get another email. This does not bode well for all the back ordered coins from spring/early summer to be delivered in October ( and probably for months after that) I will never understand the logic behind that move. I worked for state government and know first hand those making the rules are not always the brightest 🧠

    You talking about me?

    🎶 shout shout, let it all out 🎶

  • JimTylerJimTyler Posts: 3,513 ✭✭✭✭✭

    Hold the presses. I’ve just had some activity. My two orders the mint felt it was so necessary to send me that ultra high priority email that had gone from back ordered to processing just today ( I’m soooooooo excited to report this) has just today gone back to back ordered. Those miserable ##@*&%$ !!!!

  • JWPJWP Posts: 23,964 ✭✭✭✭✭

    I got my order delivered last week. Yesterday I got an email form the Mint that it shipped! I think the problem with mint is that they thought I was a BOT and gave me priority service. MAKES SENSE

    USN & USAF retired 1971-1993
    Successful Transactions with more than 100 Members

  • GuxiyouGuxiyou Posts: 154 ✭✭✭

    @JWP said:
    I got my order delivered last week. Yesterday I got an email form the Mint that it shipped! I think the problem with mint is that they thought I was a BOT and gave me priority service. MAKES SENSE

    Same. Got the order, then a few days later got the shipping notification. Weird.

  • GRANDAMGRANDAM Posts: 8,603 ✭✭✭✭✭
    edited August 26, 2021 9:49PM

    What coins are we talking about here?

    The 2 coin 1/10 oz Gold Eagle Set?

    GrandAm :)
  • OnastoneOnastone Posts: 4,033 ✭✭✭✭✭

    Your question is very important to me. I'm very busy with other stuff right now. Stay on this post and I'll get right back to you. Hum this little diddy while you wait, "Doo doo doo, da, da, da" Thanks for creating a post on this, your wait time is only two hours. If you want me to give you a call back push #1 now. Can't find the keyboard? Tough luck. Are you even human?

    How could we ever forget? Actually one of my three, the 1/10 AGE finally shipped. Others are like yours in holding processing/backorder patterns.

  • 92vette92vette Posts: 529 ✭✭✭

    Am I reading that people are receiving orders and then getting the shipping notice?

  • Jzyskowski1Jzyskowski1 Posts: 6,650 ✭✭✭✭✭
    edited August 27, 2021 9:07AM

    @Guxiyou said:

    @JWP said:
    I got my order delivered last week. Yesterday I got an email form the Mint that it shipped! I think the problem with mint is that they thought I was a BOT and gave me priority service. MAKES SENSE

    Same. Got the order, then a few days later got the shipping notification. Weird.

    Not at all weird 🤪. There just warning up for October 😈

    🎶 shout shout, let it all out 🎶

  • Jzyskowski1Jzyskowski1 Posts: 6,650 ✭✭✭✭✭

    @Jzyskowski1 said:

    @JimTyler said:

    @WQuarterFreddie said:
    Mine are still processing 😤

    Me too. I’m expecting them to take so long I get another email. This does not bode well for all the back ordered coins from spring/early summer to be delivered in October ( and probably for months after that) I will never understand the logic behind that move. I worked for state government and know first hand those making the rules are not always the brightest 🧠

    You talking about me?

    Yes sir Mr.David Ryder

    🎶 shout shout, let it all out 🎶

  • GuxiyouGuxiyou Posts: 154 ✭✭✭

    @92vette said:
    Am I reading that people are receiving orders and then getting the shipping notice?

    Yes. I received my order almost a week before I got any notification of any kind. It was a bizarre experience since I had multiple orders it could have been. I also hadn't received a notification, the info (or tracking number) wasn't available on the site, and my credit card hadn't even been charged.

  • Jzyskowski1Jzyskowski1 Posts: 6,650 ✭✭✭✭✭

    @Guxiyou said:

    @92vette said:
    Am I reading that people are receiving orders and then getting the shipping notice?

    Yes. I received my order almost a week before I got any notification of any kind. It was a bizarre experience since I had multiple orders it could have been. I also hadn't received a notification, the info (or tracking number) wasn't available on the site, and my credit card hadn't even been charged.

    Further evidence the mint is warming up for October (plus they just decided to release the limited edition set October 1st😂

    🎶 shout shout, let it all out 🎶

  • GuxiyouGuxiyou Posts: 154 ✭✭✭
    edited August 28, 2021 2:25PM

    Yep, it's going to be bad...

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