@MasonG said:
I just want to sign up as eBay has instructed I must and be done with it. It would be helpful if eBay knew how to arrange for that to happen, using the information they requested, that I provided to them.
@jmlanzaf said:
I can't. The issue is whether ebay sent it back to me by accident or for a reason. Only ebay "logistics" knows the answer.
It was a joke- sorry about that. Not a very good one, if I have to point it out. Mea culpa.
If either one will send me $13, I'll just ship it back out. So I suppose PayPal could solve it if they want to give me $13. Lol. Can I issue a charge back on the post office?
@MasonG said:
I just want to sign up as eBay has instructed I must and be done with it. It would be helpful if eBay knew how to arrange for that to happen, using the information they requested, that I provided to them.
eBay CS is the worst. I called TWICE today over a package that they returned to me. Actually, maybe I should explain:
I shipped a package to UK via eBay International Standard. It goes to Kentucky, they are supposed to put a new label on it and transship to UK. Somehow, they shipped it back to me.
Since I received no email or explanation for the return, I assumed it could simply be a mistake. So, I call them. The first guy told me twice that the return was on USPS not them even though I explained THREE times that they had put a new shipping label on it. It wasn't marked "return to sender". When he finally understands, he says he'll talk to their "logistics" to find out why.
After 25 minutes he says he can't contact them from his phone so I should call back.
So, I call back. The second guy understands the problem more quickly but he says it could be a customs problem or an address problem. I say, can't you see why? He says "no", he still needs to talk to "logistics" but that they don't have a phone!!! He said he can email them and have them look into it. We go back and forth on this until I'm almost screaming, "you keep making up reasons it COULD have come back, but you have no evidence for any of them. How about you just accidentally put the wrong label on it?" He said, "could be"
Now, he's defeated but still can't help. So he says what do I want to do. I said it's a $35 transaction and it wasn't even worth the hour I spent with you. But I'm out $13 shipping. If it's not worth your time, cancel the transaction, refund the buyer and send me $13. OR If there is no reason why it can't get shipped to the customer, send me a shipping label for the customer. He said, that has to go through "logistics".
I'm still doubtful that it isn't possible for CS to call someone at logistics. I even said to him that after logistics emailed me, I'd still have to call him. How is that efficient for the company? I said, there must be some way for you to call them directly. He insists not.
LMFAO
So, I spent an hour on the phone. I need to wait for an email so I can spend another 20 minutes on the phone, all to get my $13 back.
@MasonG said:
I just want to sign up as eBay has instructed I must and be done with it. It would be helpful if eBay knew how to arrange for that to happen, using the information they requested, that I provided to them.
eBay CS is the worst. I called TWICE today over a package that they returned to me. Actually, maybe I should explain:
I shipped a package to UK via eBay International Standard. It goes to Kentucky, they are supposed to put a new label on it and transship to UK. Somehow, they shipped it back to me.
Since I received no email or explanation for the return, I assumed it could simply be a mistake. So, I call them. The first guy told me twice that the return was on USPS not them even though I explained THREE times that they had put a new shipping label on it. It wasn't marked "return to sender". When he finally understands, he says he'll talk to their "logistics" to find out why.
After 25 minutes he says he can't contact them from his phone so I should call back.
So, I call back. The second guy understands the problem more quickly but he says it could be a customs problem or an address problem. I say, can't you see why? He says "no", he still needs to talk to "logistics" but that they don't have a phone!!! He said he can email them and have them look into it. We go back and forth on this until I'm almost screaming, "you keep making up reasons it COULD have come back, but you have no evidence for any of them. How about you just accidentally put the wrong label on it?" He said, "could be"
Now, he's defeated but still can't help. So he says what do I want to do. I said it's a $35 transaction and it wasn't even worth the hour I spent with you. But I'm out $13 shipping. If it's not worth your time, cancel the transaction, refund the buyer and send me $13. OR If there is no reason why it can't get shipped to the customer, send me a shipping label for the customer. He said, that has to go through "logistics".
I'm still doubtful that it isn't possible for CS to call someone at logistics. I even said to him that after logistics emailed me, I'd still have to call him. How is that efficient for the company? I said, there must be some way for you to call them directly. He insists not.
LMFAO
So, I spent an hour on the phone. I need to wait for an email so I can spend another 20 minutes on the phone, all to get my $13 back.
This is why I do not ship out of the US or US territories. Too much of a hassle to make too little money.
I'm not sure that's the right lesson here. Especially given all the domestic shipping problems recently, this being an overseas package is almost besides the point.
I have a friend who sells jewelry and won't ship internationally. His post office missed numerous 1st scans and then the items disappeared off the radar for awhile. He then had all kinds of packages delayed last month and people opening claims and eBay paying claims and then the packages arrived after the fact. He can't get eBay to help fix it and many of the customers are ignoring his emails.
I don't have any more problems internationally than domestically.
@ErrorsOnCoins said:
I just got a recording call from eBay saying that I need to switch to managed payment by July?? Did I hear that right?? I wasn't really paying attention and I thought I heard July.
Better than January for sure.
I also got the recorded call saying I have until the middle of July to switch.
Comments
You could. You might even get better advice as to how to solve the problem.
Ebay CS is > @MasonG said:
I can't. The issue is whether ebay sent it back to me by accident or for a reason. Only ebay "logistics" knows the answer.
I talked to the customer, he's being patient.
It was a joke- sorry about that. Not a very good one, if I have to point it out. Mea culpa.
If either one will send me $13, I'll just ship it back out. So I suppose PayPal could solve it if they want to give me $13. Lol. Can I issue a charge back on the post office?
You could try. Might want to get Signature Confirmation on that one, though.
is ebay service located in????? where did you say Sir??? ohhhh that place... that explains everything...
This is why I do not ship out of the US or US territories. Too much of a hassle to make too little money.
I'm not sure that's the right lesson here. Especially given all the domestic shipping problems recently, this being an overseas package is almost besides the point.
I have a friend who sells jewelry and won't ship internationally. His post office missed numerous 1st scans and then the items disappeared off the radar for awhile. He then had all kinds of packages delayed last month and people opening claims and eBay paying claims and then the packages arrived after the fact. He can't get eBay to help fix it and many of the customers are ignoring his emails.
I don't have any more problems internationally than domestically.
I also got the recorded call saying I have until the middle of July to switch.