I have a express package that has been in Grading since 11/02/2020, 18 days . 13 Business days , every time I call they say the que is full, please call tomorrow ,
Normally they take 3 to 6 days on express, Submission # 214653
My submission is taking forever. After aborting several waiting on calls I finally had them call me back (with 104 callers on the que before me) which was a good 6 hours. They explained that as of late their submissions have increased, and they haven't posted the longer turnaround times. The rep I spoke with was relatively new, courteous, and spends as much time on the phone as necessary to leave the customer feeling they were heard.
Best of Registry 2020 - Egypt Abdul AzizBest of Registry 2018, 2019, Gold Award 2020 - Egypt Abdul Hamid IIBest of Registry 2019, 2020 - Egypt Muhammad VBest of Registry 2020, Gold Award 2018, 2019 - Egypt Occupation Silver