Question New Customer Request Center?
thedutymon11
Posts: 668 ✭✭✭✭
Afternoon,
Keep in mind I just started subbing again after an absence of about 6-7 years. Now back when I was subbing I think that in 15 years I maybe had Two Cards sent back for Mechanical Errors out of 15-20K.
My question is this; Now I understand that any Business that process's 100's of thousands of cards at any given time is going to have Errors, but are there So Many Mechanical Errors that they must create a Completely separate Customer Service Que, just to deal with the Errors. Can somebody say "Wow, we need to get our Shiitola together and clean this up?" I would think with Q1 and Q2 this would catch a lot of the Errors? Wrong? Having orders 6-12 months would also lend itself to the belief that most/a lot of discrepancies could be caught? Wrong? 40+ Years of Grading Millions and Millions of product would hone their skills? Wrong?
IMHO I just would like to see that added Customer Service used to possibly push some finished product out the Door? Wrong?
Rant Over!
YeeHah!
Neil
Comments
With every card manufacturer printing 400-700 different versions of the same card these days (maybe a slight exaggeration) without the manufacturer being able to define them all accurately on their websites, it's only getting worse, not better. It's not like PSA is messing up labels on 1964 Topps Pete Rose cards.
Having the ability to report labeling errors while the sub is in progress has saved me from having to send at least a dozen back as Mech Errors and I'm hoping the separation of subs into different eras going to graders knowledgeable in that specific era will prevent a lot going forward as well.