URGENT WARNING!!! PCGS and UPS deliveries - PCGS requires signatures, and UPS disregards that!!
cardinal
Posts: 2,005 ✭✭✭✭✭
Some time ago PCGS selected UPS for delivering coin submissions. For prudent precautions, PCGS requires a live signature on delivery. With a recent submission of mine, PCGS finished the grading and encapsulations, and sent it out to my address. I have a UPS My Choice Delivery so that I can track shipments and manage the delivery date. With this most recent delivery, I used my account to have the package delivered this coming Monday (tomorrow) as I have been traveling, and I received a text message from UPS confirming that date. Several hours later, I received another text message stating that my package had already been delivered yesterday - and the driver noted that my "signature on account." I most certainly did NOT allow that!
I immediately called UPS and after 40 minutes, I was able to speak to an UPS agent, who said they would have the driver come back to pick up the package, and have it re-delivered, and that once the package had been picked up, I would get another text message confirming that pickup. This is now 20 hours after I spoke to that agent, and now UPS is closed until tomorrow.
Will the package get picked up? And if not, will the package still be in front of my door when I get there?
Comments
Good to know. I've noticed similar behavior. I'm asked for my signature a lot less during Covid.
Does PCGS provide insurance?
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
As I've stated before, I would NEVER consider having coins delivered to my residence. My address on file with PCGS is my PO box.
I’ve had USPS (I know we’re talking about UPS) sign the delivery confirmation instead of me and leave it in the mailbox. Annoying.
BHNC #248 … 130 and counting.
The USPS is allowing that these days due to the Covid-19 virus.
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
I have also had “signature Required” mail left in my street mailbox (USPS). So far no theft. The COVID-19 world we live in.
In my neighborhood, the FedEx driver is the same one on the route for more than 20 years, and ditto with my mailman! (They know me well, and truly accommodate me by delivering packages at the beginning of their routes.)
The UPS driver seems to change every few months, and I have ZERO trust in them. I also expect that along with insurance, PCGS is paying for UPS to get our signatures (of course, passed on to us).
PCGS does provide insurance, and adds that to our shipping costs. However, If the package was actually delivered and then stolen, I expect PCGS would say they have no liability for the stolen package, and we would need to fight UPS to make us whole.
IMO, UPS is less diligent in their delivery tactics than the USPS. Seem to be more concerned about volume and deadlines and less concerned about the package left in the shrubs or in front of your garage facing the street.
Porch pirates are a real problem. They follow UPS and FedEx trucks and steal packages off of people's front porch. If you have toxic waste to get rid of, put it in an Amazon box, tape it closed, and then leave it on your front porch.
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
Unfortunately, I'm guessing that if you didn't receive the text saying the driver picked up the package then it's most likely still sitting there. I don't think either UPS nor FedEx are very good on customer service issues or following up with what an agent on the phone tells you IMO.
Your hobby is supposed to be your therapy, not the reason you need it.
As many have stated the drivers are instructed by their companies to social distance and not get signatures due to COVID-19. Since tracking is available you should be able to work with these companies to be home or have a trusted neighbor get your package. I think we need to work together and stop complaining about it
I agree somewhat, but in my case, I actually scheduled the deliveries for when I would be available to receive them, and UPS just disregarded that - even though I had PAID for the stated delivery date!
That sucks, but then again things can go AWOL when in UPS's possession. Do you have a nice neighbor?
Standard procedure for most all shipping deliveries in the New Age. What I don't like is them signing MY name. Makes it look like I took possession which makes it harder to fight a non-receipt claim. If not personally signed by recipient, driver should sign his/her own name.
The government is incapable of ever managing the economy. That is why communism collapsed. It is now socialism’s turn - Martin Armstrong
Given the virus pandemic I get that signatures aren't done. And I don't have a problem with that so long as person-to-person handoff occurs. It is completely unacceptable for any carrier to deliver a signature-required package via drop-and-run.
Lance.
That is a good point. Also, as a suggestion for USPS Priority deliveries you can ask your local post office to hold delivery so you can pick them up at the post office
I have the same thing except my mail carriers (2) will NOT leave it in my mailbox. I, only me, have to stand in the doorway and, even though it is a past practice, they ask me "May I sign for you?" This is every time I receive a package requiring my signature, coins or not. This Covid-19 has made a lot of changes in our day to day lives. I wish it would end soon.
Good thinking. More important now.
fwiw. i worked with my local letter carriers and on several occasions, fed-ex, ups etc and they had my number so they could text or call to make special arrangements. it turns out to be far less work for everyone to do it that way.
Yes, I have the phone numbers for my mailman and my FedEx delivery agent, and I get AWESOME service from them. I'm planning to speak with someone at PCGS to see if I can have them mark my account to always ship via FedEx - even if it costs more, it would be worth the peace of mind!
Can you choose a carrier on the submission form [using your carrier account info] or are you required to use the default?
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see section 8
PO Box all the way for me. That said, it should not be a requirement for everyone. If a signature is required then a signature should be obtained. It's just that simple. For the cheap and everyday things that are delivered to my home, I have also noticed a lot of resistance to obtaining signatures since COVID-19. A lot of miscellaneous shenanigans are eliminated with a PO Box but I also understand they aren't for everyone..
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In my area, the local Post Office has such a small parking lot, it's nearly impossible to get there during operating hours! Considering that packages from PCGS can not fit in a PO Box, retrieving the contents of a PO BOX after hours would not help!
Yup, they aren't for everyone! If an item is shipped with signature confirmation then a signature should be obtained, it's really just that simple.
Looking for Top Pop Mercury Dime Varieties & High Grade Mercury Dime Toners.
Typically most post offices have PO boxes large enough to hold PCGS shipments, but the real issue is they won't just put a parcel requiring a signature into the box. No doubt that PO boxes are less convenient, but the trade-off in terms of security is worth it for me. Equally important is that I can use it as my return address when I sell coins and other stuff on eBay. Better safe than sorry is my philosophy.
Thanks Klinger.
I have all coin related stuff sent to my office and there’s always someone around who can sign for a package. Over the last few years I have noticed that USPS service has slowly deteriorated. USPS packages which require signature are often left in the locked mailbox outside. I’ve had several packages delivered to the business next door to me without them signing for it either. I haven’t had any problems with UPS or FedX. I’ve had the same UPS and FedX driver for years while it seems like there’s a different mailman every day. I think having coins delivered to your house especially for someone like cardinal is a bad idea. The local UPS store rents mailboxes and they will sign packages for you. Your address if you have a UPS box has a street address so you can also receive FedX packages.
Once it has been declared "delivered", you are just about totally screwed.
USPS has never been a problem here.
One morning I opened the front door and discovered a box with ROLEX written in big letters on the porch.
Thanks FedEx
My Saint Set
You got a FREE Rolex??
Been that way for a while now
I also had a USPS package marked as delivered to adult at address vanish. I knew we were at home the time delivery was shown. When I complained I learned about the "adult delivery" being faked due to the virus. Dam.
No carrier ask for signature anymore for home address. They just left in the door or mail box if it can be fitted in it.
I noticed that my submission is coming back UPS as well. Didn't PCGS used to mail back submissions via registered mail as the default option. Is it just because of Covid? I haven't submitted in a few years so I'm out of the loop.
Last time around May they mailed back using USPS priority but my address is PO Box.
@cardinal Irrespective of shipping practices, I hope you get your package!
My mailman and my FedEx guy never leave packages, and always hand them directly to me -- even during the covid pandemic. They knock on my door, and when I answer, they enter my name while I watch, and then hand me the package. Totally secure!
However, In my area my experience is that UPS stands for "unreliable package services."
I hope you have surveillance cameras with a fool proof back up video. Personally I do not even receive mail at my home. It is frustrating for me when sellers will not deliver to a PO Box....and yes! I am having to sign for my signature required deliveries to my PO Box!
UPS is terrible! Has PCGS really switched to them to save a few bucks? That is terrifying.
They constantly lose my packages, including a $3,000 watch I ordered. They made me file a police report to start a claim, then denied the claim despite the signature for delivery being literally two dots, and this was pre-Covid! I was eventually made whole when I hired a lawyer to send them a letter.
"It's like God, Family, Country, except Sticker, Plastic, Coin."
All my signature required packages whether they are from Fed Ex, USPS or UPS have been left without signatures since the end of March. This includes high value shipments.
I received one package that was left in one of my cactus’s in the front of my gate. I asked the cactus and he didn’t sign for it either.
mark
Fellas, leave the tight pants to the ladies. If I can count the coins in your pockets you better use them to call a tailor. Stay thirsty my friends......
I have a problem with a lazy mailman. Rather than come to the door for a signature he just throws the slip in my mailbox saying he missed me. One day I chased him down the street in my car and we had words. Of course he lies to my face that he did knocked on the door so I told him to his face he was a damn liar. Since then he knocks on the door and does his job properly. He has a great job and too lazy to do it. Bad attitude too.
Happy hunting 😊
My local carrier here does not require signature (even though signature is required) due to current covid pandemic situation right now. At the beginning of pandemic I was still required to sign for parcels and when the carrier stop asking for signature I asked and was told that "signature not required right now due to pandemic - until further notice". Same with the UPS and FedEx carrier. I had an expensive set of J.Wiener cathedral medals delivered and I asked if I need to sign and the UPS carrier said NO and handed me the package (from UK). What I'm doing right now is keep an eye for an expensive parcel on my surveillance CAM if I am expecting them on that day.
Maybe this is the answer
Thanks for the idea!!
I have a P.O. box .
If you're worried about someone taking the entire mailbox, you could go one step further:
I have long thought UPS would not deliver to a P.O. box